I regularly order from the Wine Flyer and had never had a problem. On this order I was expecting 2 cases but only 1 arrived . The DPD delivery driver said he had seen 2 cases for me 2 days earlier whe... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just as well that the wine was so well packed to survive its delivery! Quite clearly labelled Wine Flyer but the delivery driver decided to not throw it but heftily deliver the box on its side!
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We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Se mer
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Said if I spent over £100 I got free next day delivery but still got charged the postage and it came after the date I really required. I used Avios to pay for some but that shouldn’t make a differenc... Se mer
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Företagsinformation
Skrivet av företaget
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Kontaktuppgifter
Storbritannien
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,7
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellence service and delivery haven’t…
Excellence service and delivery haven’t tried the wine yet I’m sure they’ll be good. I’ve never been disappointed yet.
15 juli 2026
Svar från The Wine Flyer
We're delighted to hear that you were happy with the service and delivery. It's wonderful to know we've consistently met your expectations, and we're pleased that you've never been disappointed with your previous orders.
We hope you enjoy the wines just as much once you've had the chance to try them! Ellie
Delivery expensive delivered to my…
Delivery expensive delivered to my neighbour whilst I was in . Not impressed they don’t accept responsibility for this and don’t give credits - last order.
15 juli 2026
Svar från The Wine Flyer
Hi Neale,
thank you for your feedback, we have taken your comments on board however we are unable to offer credit or refunds on shipping when the item has been delivered. We send full tracking that enables you to see exactly when the carrier will be there and allows you to see what preferences have been set on your account.
Our team have explained this to you via the emails we have been sending and we are sorry that you feel this way, it seems unusual for a carrier to not try your address and proceed direct to a neighbour unless this was set as a preference.
I apologise that we are unable to resolve this in the way you had hoped.
Kind regards
Great choice of Wines plus incredibly…
Great choice of Wines plus incredibly fast delivery, all arrived well.
15 juli 2026
Svar från The Wine Flyer
Thank you for your feedback!
We're delighted to hear that you were pleased with your wine selection and that your order arrived so quickly and in great condition.
We hope you enjoy the wines, and we look forward to welcoming you back again soon. 🙂 Ellie
Just as well that the wine was so well…
Just as well that the wine was so well packed to survive its delivery!
Quite clearly labelled Wine Flyer but the delivery driver decided to not throw it but heftily deliver the box on its side!
15 juli 2026
Svar från The Wine Flyer
Thank you for your review!
We're very pleased to hear that the wine arrived safely and that our packaging did its job. 🍷
That said, we're sorry to hear about the way the parcel was handled during delivery. As you noticed, we do clearly label our boxes, so it's disappointing when they aren't treated with the care we'd hope for.
Thank you for bringing this to our attention, and we hope you enjoy the wine despite its rather dramatic arrival!
Kind regards,
Natalia
I only received half my order
I only received half my order. Still waiting for an update on the other 12 bottles. Had to go and buy wine for the weekend. Not that pleased.
Customer service response has been quick but no explanation or update.
14 juli 2026
Delayed delivery and no sign from adPD…
Delayed delivery and no sign from adPD when it is due!!
14 juli 2026
First class problem resolution
I regularly order from the Wine Flyer and had never had a problem. On this order I was expecting 2 cases but only 1 arrived . The DPD delivery driver said he had seen 2 cases for me 2 days earlier when they were unable to deliver but only 1 was there on delivery. Reporting to The Wine Flyer it was quickly resolved by their friendly support team. Obviously the proof of delivery photo only showed one case. First class and thank you. The proof of good service is when things go wrong but are quicky resolved.
15 juli 2026
Omdöme utan inbjudan
Svar från The Wine Flyer
Thank you so much for your wonderful review!
We're delighted to hear that, although there was an issue with your delivery, our support team was able to resolve it quickly for you. We understand how frustrating it can be when an order doesn't arrive as expected, so we're pleased we could get things sorted without too much delay.
We really appreciate your kind words about our team and couldn't agree more that great service is measured by how problems are handled when they arise. Thank you for recognising the effort our team puts into supporting our customers.
Most importantly, thank you for your continued loyalty to The Wine Flyer. We truly value your custom and look forward to serving you again soon.
Best Regards,
Michaela.
Svar från The Wine Flyer
Thank you for your feedback. We're very sorry to hear that only 3 of the 6 bottles you ordered arrived. That certainly isn't the experience we want for our customers.
If you haven't already, Please contact our customer service team with your order details so we can investigate this for you and make things right as quickly as possible. We appreciate you bringing this to our attention and look forward to resolving it. 🍷😊
Kind regards,
Natalia
Easy and excellent selection process
6 juli 2026
Svar från The Wine Flyer
Thank you for your review! We're so glad you found the selection process easy and enjoyed our range. We appreciate your feedback and hope to welcome you back again soon! 🍷😊
Best regards,
Natalia
Svar från The Wine Flyer
Thank you for your review! We're delighted to hear the system worked well for you and that your delivery arrived even sooner than expected. We appreciate your feedback and hope you enjoy your order! 🍷😊
Best regards,
Natalia
The whole process was smooth and the…
The whole process was smooth and the wine arrived much quicker than expected. My hub doesn't like the websites security though.
8 juli 2026
Svar från The Wine Flyer
Hi,
Thank you for your lovely review! We're so pleased to hear that the whole process went smoothly and that your wine arrived quicker than expected.
We're sorry to hear you had concerns about the website's security. We take the security and privacy of our customers very seriously, and we're always looking for ways to improve our customers' online experience. We appreciate the feedback and will make sure it's passed on to the relevant team.
Thanks again for taking the time to share your experience, and we hope you enjoy your wine!
Best wishes,
Natalia
I was surprised by how quickly the last…
I was surprised by how quickly the last delivery arrived. Very satisfied with the service.
5 juli 2026
Svar från The Wine Flyer
Thank you for your review! 😊 We're delighted to hear that your delivery arrived so quickly and that you were pleased with the service. Customer satisfaction is very important to us, so it's great to know we met your expectations. We really appreciate your feedback and look forward to serving you again soon! 🚚
Best regards,
Natalia
Excellent
Excellent! Wine is good Spanish Shiraz. Fast delivery. Packaging sound - required in rough handling conditions. Friendly courier.
10 juli 2026
Svar från The Wine Flyer
Thank you for your fantastic review! 😊 We're so pleased to hear you enjoyed the Spanish Shiraz and that everything arrived quickly and in perfect condition. It's great to know the packaging stood up well during transit and that our courier provided friendly service. We really appreciate your feedback and hope to welcome you back again soon. Cheers! 🍷🚚
Kind regards,
Natalia
Easy to order
Easy to order. Keep in touch at every stage via email. Speedy delivery via DPD
10 juli 2026
Svar från The Wine Flyer
Thank you for your lovely review! 😊 We're delighted to hear that you found the ordering process easy and appreciated the email updates throughout each stage. It's great to know that your delivery arrived quickly with DPD too. We really appreciate your feedback and look forward to serving you again in the future! 🚚
Best Regards,
Natalia
Svar från The Wine Flyer
Thank you for your lovely review! 😊 We're so pleased to hear that your order arrived promptly and was well packaged. It's great to know you're happy with our service. We really appreciate your support and hope to welcome you back again soon. Cheers! 🍷
Best regards,
Natalia
Ordered on Thursday and delivery was on…
Ordered on Thursday and delivery was on Sunday. Great service. Now looking forward to tasting the wine.
9 juli 2026
Svar från The Wine Flyer
Thank you for your wonderful review! We're delighted to hear that your order arrived quickly and that you were happy with the service. We hope you enjoy the wine as much as we enjoyed getting it to you. Cheers, and we look forward to serving you again soon! 🍷😊
Best regards,
Natalia
All arrived as promised quality and…
All arrived as promised quality and selection very good. Shame DPD couldn't find the house first time.
9 juli 2026
Svar från The Wine Flyer
We're delighted to hear that your order arrived as promised and that you were pleased with the quality and selection.
We're sorry to hear that DPD had difficulty locating your address on the first delivery attempt and appreciate your patience. We'll pass your comments on, as we understand how important a smooth delivery experience is.
Thank you for choosing us, and we hope to serve you again soon. 😊 Ellie
Svar från The Wine Flyer
Thank you for your kind feedback!
We're delighted to hear that you had a wonderful experience and received excellent service. Enjoy 🙂 Ellie
Slow delivery compared with others
Said if I spent over £100 I got free next day delivery but still got charged the postage and it came after the date I really required. I used Avios to pay for some but that shouldn’t make a difference in my opinion. Virgin wines is literally next day with no charge. The selection again wasn’t as good and probably won’t bother again and stick to Virgin but if don’t try you never know
8 juli 2026
Svar från The Wine Flyer
HI Vikki,
thank you for your feedback, I am sorry that the wines didnt hit the spot for you, I notice you purchased a case where the contents are selected by us, it would be worth looking at selecting your own wines as this way you would have complete control over this, we can even advise which wines to go for if you let us know your budget and tastes.
Relating to thedelivery, we offer free delivery not free next day delivery and we advise this is 3-5 working days so I am afraid this was as we had offered it.
I notice that you used Avios to reduce the payment to under £100, this is why you were charged, this is covered in our terms and FAQ's so apologies if you missed it.
Hopefully you get in touch another time and we can make recommendations and ensure no misynderstandings.
Kind regards
Very Pleased with the Wines.
We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One criticism is that the wine is grossly over-packaged, especially when compared with Naked Wines, Virgin Wines, Majestic and Laithwaites (which, I understand, has something to do with TWF). Yes, I know it can all be recycled but just the inner packaging holding the bottles takes up a LOT of space in our recycle bin. It is also costly, and the costs have to be paid ultimately by the buyer, in this case ME! Perhaps this can be looked at.
2 juli 2026
Svar från The Wine Flyer
Thank you for your order and for taking the time to share your feedback with us.
I'm delighted to hear that your 12-bottle Malbec mixed case arrived quickly and that you've been pleased with the quality of the wines you've tried so far. Your feedback is valuable, and I will ensure it is passed on to the relevant team for review. We are always looking for ways to improve our products and services, and comments such as yours help us identify areas where we can do better.
Thank you again for your feedback and for choosing us. We hope you continue to enjoy the rest of your wines. 🙂 Ellie
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