I regularly order from the Wine Flyer and had never had a problem. On this order I was expecting 2 cases but only 1 arrived . The DPD delivery driver said he had seen 2 cases for me 2 days earlier whe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just as well that the wine was so well packed to survive its delivery! Quite clearly labelled Wine Flyer but the delivery driver decided to not throw it but heftily deliver the box on its side!
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We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Se mer
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Said if I spent over £100 I got free next day delivery but still got charged the postage and it came after the date I really required. I used Avios to pay for some but that shouldn’t make a differenc... Se mer
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Företagsinformation
Skrivet av företaget
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Kontaktuppgifter
Storbritannien
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,7
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I made a mistake in my order-…
I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Thank you 😊
6 juli 2026
Omdöme utan inbjudan
Svar från The Wine Flyer
Thank you so much for your kind review! 😊
We're delighted to hear that our customer service team was able to help resolve the issue quickly for you. Mistakes happen to all of us, and we're glad we could get everything sorted in a way that made the experience a positive one.
Your lovely feedback really means a lot to the team, and we'll be sure to pass on your comments.
Thank you for choosing us, and we hope to serve you again soon!
Best wishes,
Michaela.
Quick, Reliable, Interesting
Normal prompt service with well tracked delivery DPD. Interesting selection of wines
29 juni 2026
Svar från The Wine Flyer
Thank you for taking the time to leave your feedback. 🙂
We're delighted to hear that you've experienced our usual prompt service and found the DPD tracking updates helpful. It's also great to know that you enjoyed the selection of wines included in your order.
We really appreciate your continued support and hope you discover some new favourites among the wines.
Ellie
Svar från The Wine Flyer
We're delighted to hear that you were pleased with the selection of wines and that your order arrived so promptly. We work hard to offer a varied range of quality wines alongside a reliable delivery service, so it's wonderful to know we've met your expectations. 🙂
We really appreciate your support and hope you enjoy every bottle.Ellie
Service was excellent and delivered as…
Service was excellent and delivered as notified. The packaging around the wine bottles was the best I’ve ever seen. Looking forward to drinking the wine!
29 juni 2026
Svar från The Wine Flyer
We're delighted to hear that you received excellent service and that your delivery arrived as notified. It's especially wonderful to know that you were impressed with the packaging—we take great care to ensure that every bottle arrives safely and in perfect condition.
We hope you enjoy the wines and find some new favourites among them! 🙂
Ellie
Quick efficient service
29 juni 2026
Svar från The Wine Flyer
We're delighted to hear that you found our service quick and efficient. Providing a smooth and hassle-free experience is always our goal.
We really appreciate your support and hope you continue to enjoy shopping with us! Ellie
Very nice reds
29 juni 2026
Svar från The Wine Flyer
Thank you for taking the time to leave your feedback.
We're delighted to hear that you enjoyed the red wines in your case. We carefully select our wines to offer something for every palate, so it's wonderful to know they hit the mark for you. Enjoy! Ellie
Svar från The Wine Flyer
We're delighted to hear that you enjoyed the wine selection and found the prices to be competitive. It's also great to know that your order arrived well packaged and was delivered so quickly.
We really appreciate your support and hope you continue to enjoy our wines. 🙂 Ellie
Impulse purchase to finish my Avios and…
Impulse purchase to finish my Avios and Italian mix of Reds, Whites, Rosés and Proseco suited.
Delivered by DPD as promised at a price that suited.
26 juni 2026
Svar från The Wine Flyer
Thank you for taking the time to leave your feedback.
We're delighted to hear that the Italian mixed case was just what you were looking for and helped you make the most of your remaining Avios. It's great to know that you enjoyed the selection of reds, whites, rosés and Prosecco.
We're also pleased that your order was delivered as promised by DPD and that you found it to be good value for money.
We really appreciate your support and hope you enjoy every bottle! Ellie
Great selection of wines and very speedy delivery
The selection of wine is great . The delivery is very quick . We used our avois to reduce the price greatly.
29 juni 2026
Svar från The Wine Flyer
Thank you for taking the time to leave your feedback.
We're delighted to hear that you're enjoying the wine selection and that your deliveries have been arriving so quickly. It's also great to know that you were able to use your Avios to make your purchase even better value.
We really appreciate your support and hope you continue to enjoy exploring our range of wines. 🙂 Ellie
Arrived undamaged.
28 juni 2026
Svar från The Wine Flyer
I'm pleased to hear that your order has arrived safely and undamaged.
Enjoy! 🙂
There is a good choice of wine
There is a good choice of wine; all of which is good. I have never had a bottle I did not like. Everything well packaged and delivery swift. I ordered my last batch on Sunday and received the next day.
28 juni 2026
Svar från The Wine Flyer
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you've enjoyed the selection of wines and that you've never received a bottle you didn't like. It's also great to know that your orders have arrived well packaged and that our delivery service has been so quick for you.
We really appreciate your continued support and hope you enjoy your latest batch just as much as the previous ones! Ellie
Svar från The Wine Flyer
We're delighted to hear that your order arrived promptly and that you're enjoying the selection of wines. It's great to know that you've found them to be good value for money as well. 🙂
We really appreciate your support and hope you continue to enjoy exploring our range. Ellie
The wine arrived on time as specified
The wine arrived on time as specified. I have tried a couple of your wines and they are excellent and of very high quality. Many thanks and will be ordering again.
27 juni 2026
Svar från The Wine Flyer
We're delighted to hear that your wine arrived on time and that you've enjoyed the bottles you've tried so far. It's fantastic to know that you've found the wines to be of such high quality.
Thank you for your kind words and support. We look forward to welcoming you back for your next order soon! 🙂 Ellie
Where are my British Grand Prix tickets
Where are my British Grand Prix tickets
Only ever winners are promoters networking crowd.
26 juni 2026
Svar från The Wine Flyer
Hi David,
I want to reassure you that the winner was a regular customer and was genuinely thrilled to receive their prize.
There has been no promotional activity involving the winner of this competition, or any other competition we have run. If you review our Instagram page, you will see that we have not published any posts promoting the winner or using the prize for commercial gain.
Once again, while I understand your disappointment at not being selected as the winner, the suggestion that the competition was not conducted fairly, or that it was run for improper commercial purposes, is unjustified and unfair.
If you wish to discuss how we find a winner by all means respond to the email I have sent and I will be more than happy to arrange a call.
Kind regards
Svar från The Wine Flyer
Thank you for your lovely feedback. We're delighted to hear that you were pleased with our range of wines, competitive prices, and prompt delivery service. It's also great to know that your order arrived well packaged and in perfect condition. 🙂
We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Ellie
Svar från The Wine Flyer
Thank you for the wonderful review! We're so pleased to hear you enjoyed the quality of our wines and that your delivery arrived quickly. Comments like yours make our day. We hope you enjoy every bottle and look forward to serving you again soon. Cheers! 🍷😊
Kind Regards,
Michaela.
Good range... But
Good range. Excellent delivery. Tricky website when it comes to paying with Avios.
25 juni 2026
Svar från The Wine Flyer
Thank you for your feedback!
We're delighted to hear you enjoyed the range and found the delivery excellent. We appreciate your comments about using Avios on the website, and we'll make sure your feedback is shared with the relevant team as we continue working to improve the experience. We hope to welcome you again soon! 😊
Kind Regards,
Michaela.
Prompt delivery of good quality wine
24 juni 2026
Svar från The Wine Flyer
Thank you for your feedback. We're delighted to hear that you were pleased with the prompt delivery and the quality of the wine. We appreciate your support and look forward to serving you again soon. Cheers! 🙂 Ellie
Svar från The Wine Flyer
Thank you so much for your kind review!
We’re really pleased to hear your delivery arrived quickly and right on time—that’s exactly what we aim for.
We appreciate you taking the time to share your experience and hope to see you again soon!
Kind Regards,
Michaela.
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