A happy belgian says... I had an issue with my SUP board and, after several phone calls and some back-and-forth communication, the Watersports Centre arranged to send me a new board. I was gen... Se mer
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George, Em & Tim were super helpful in answering the questions I had about buying my wing. I felt assured that I was going to be happy with my purchase and I absolutely have been! I swung by the sh... Se mer
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I needed a wetsuit for my daughter who is 6’2” and tried the usual outlets in person and online-hopeless! Then I found the Watersports Centre which is literally around the corner from where I live. Ge... Se mer
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Tim at the water sports centre went out of his way to complete an order for me; arranging for alternative hooks that I wanted on a Mystic harness to be supplied by the manufacturer. These had to be sw... Se mer
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The Watersports Centre - For all of your kitesurfing, SUP and winging needs.
Kontaktuppgifter
4A Solent Road, PO143LD, Fareham, Storbritannien
- 07542835125
- accounts@thewatersportscentre.com
- thewatersportscentre.com
4,7
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A happy belgian says...
A happy belgian says...
I had an issue with my SUP board and, after several phone calls and some back-and-forth communication, the Watersports Centre arranged to send me a new board. I was genuinely pleased with how quickly they resolved the issue once everything was clear.
A special thank you to George, who kept me updated throughout the process and was always helpful and friendly in his communication. Good customer service really makes a difference, especially when you are dealing with an issue after purchasing a product.
I’m very grateful to the Watersports Centre for the way they handled this in the end. It was a very good experience, and I really appreciate the effort they made to find a solution for me.
Thank you, George, and the whole team!
William
21 augusti 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi William,
Thank you so much for taking the time to leave such a lovely review. We’re so pleased that we were able to resolve the issues with your SUP and find the best solution. As you mentioned, we’ll always do our best to provide good customer service and support our customers when challenges with equipment unfortunately arise.
We really appreciate your patience and understanding throughout the process, and we hope you have many happy sessions with your new replacement!
Thank you so much again, We really appreciate your kind words!
All the best,
The Watersports Centre Team :)
Everyone was super helpful
Everyone was super helpful, ran me though everything i needed and what would be the best for me, so a massive thank you
Big love for boris
13 augusti 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Boris,
It was so great to meet you. We were so pleased to have been able to assist you with your first kite package!
We hope you have a mega time with your new gear, and we look forward to hopefully meeting again in the future.
Big love The Watersports Centre!
Theses guys are great
Theses guys are great. They offer great advice and a price that is competitive. After sales service is excellent. Will be back !
5 augusti 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Alistair,
Thank you so much for your very kind review! We are so pleased to hear that you have been pleased with the advice that we offer and enjoyed your experienced with us. We look forward to being able to assist again in the future!
All the best,
The Watersports Centre Team :)
Warranty
am extremely disappointed with the customer service at The Watersport Center.
A friend of mine purchased a SUP from this store and is now experiencing warranty issues. Despite having all the required documents, proof of purchase, and everything needed to qualify for a valid warranty claim, the store continues to make the process unnecessarily difficult.
Instead of honoring their warranty obligations and helping the customer, they keep creating obstacles and delaying the resolution. This is very frustrating and not what you would expect from a professional watersports retailer.
A warranty should provide peace of mind, not become a battle. Based on this experience, I would not recommend this store to anyone looking for reliable after-sales service.
30 juni 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Klant,
Thank you for taking the time to leave your review. We genuinely appreciate all feedback, whether positive or negative, as it helps us continue to improve our services, which is extremely important to us.
We completely empathise with how frustrating this situation has been for William, and we'd like to reassure you that we have been in regular communication with him throughout the warranty process.
Unfortunately, this has become a particularly complex warranty case. The board was purchased over a year ago, so the claim falls under JP Australia's manufacturer warranty process. Throughout this process, an additional complication has been that JP Australia are disputing that a two-year manufacturer warranty ever applied to this product, which has made the claim even more difficult to resolve.
We were also extremely disappointed that JP Australia did not agree that this issue qualified as a warranty claim, as we had hoped for a much more straightforward resolution for William. We appreciate how frustrating this has been for him, and we have continued to advocate on his behalf throughout the process.
Although we cannot override the manufacturer's decision, we have not simply left it there. We have continued discussions with JP Australia and offered William two potential solutions to help get him back on the water as quickly as possible. One of these was for us to cover the cost of having the board professionally repaired by a reputable SUP repair specialist local to William in Belgium. We await to hear from William as to whether this is a suitable solution. But please be assured that we will continue working with William to achieve the best possible outcome.
Thank you again for sharing your concerns. We remain committed to supporting William and will continue to do everything we reasonably can to help resolve this matter.
All the best,
The Watersports Centre Team
Great product and excellent service
Great product and excellent service. Would be very happy to use The Water sports Centre again
13 juli 2026
Svar från The Watersports Centre
Hi there,
Thank you so much for this very kind review! We very much look forward to be able to assisting you again in the future.
Wishing you many epic sessions!
All the best,
The Watersports Centre Team
Achtung Zusatzgebühr bei Versand außerhalb von GBNach einer Unstimmigkeit mit der…
Nach einer Unstimmigkeit mit der Zahlung einer Zusatzgebühr an das Logistik Unternehmen und der damit verbundenen Berechnung der Mehrwertsteuer hat das Wassersportzentrum dies schnell aufgeklärt und sich an den Kosten beteilig. Leider sind diese nicht unerheblichen Kosten im Prozess nicht erkennbar.
7 juli 2026
Svar från The Watersports Centre
Hallo Michael,
vielen Dank, dass Sie sich die Zeit für diese Bewertung genommen haben. Wir schätzen Ihr ehrliches Feedback sehr, da es uns hilft, unseren Service stetig zu verbessern.
Wir stehen kurz vor dem Start unserer neuen Website. Eine der Verbesserungen, die wir dabei umsetzen, ist eine klare Erläuterung der zusätzlichen Einfuhrgebühren und der anfallenden Mehrwertsteuer, die Kunden außerhalb des Vereinigten Königreichs möglicherweise zahlen müssen. Wir verstehen vollkommen, wie wichtig es ist, dass diese Kosten bereits vor der Bestellung transparent ausgewiesen werden.
Wir freuen uns sehr, dass wir das Problem für Sie lösen konnten, und danken Ihnen herzlich für Ihre Geduld während des gesamten Prozesses. Nochmals vielen Dank für Ihr Feedback – wir hoffen, Sie in Zukunft wieder bei The Watersports Centre begrüßen zu dürfen.
Herzliche Grüße
The Watersports Centre
English Translation: Hi Michael,
Thank you so much for taking the time to leave this review. We really appreciate your honest feedback, as it helps us continue to improve our service.
We're actually just about to launch our new website, and one of the improvements we're making is to clearly explain the additional import charges and associated VAT that customers outside the UK may be required to pay. We completely understand how important it is for these costs to be transparent before placing an order.
We're delighted that we were able to help resolve the issue for you, and we truly appreciate your patience throughout the process. Thank you again for your feedback, and we hope to welcome you back to The Watersports Centre in the future.
All the best,
The Watersports Centre
Great service!
George, Em & Tim were super helpful in answering the questions I had about buying my wing. I felt assured that I was going to be happy with my purchase and I absolutely have been!
I swung by the shop, a bit short on time, and it was all ready to go. Tim also posted a pump adaptor for me in super speedy timing.
I really recommend these guys for knowledge, advice and customer service!
2 juli 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Rach,
Thank you so much for this lovely review! Honestly it was such a pleasure to be able to assist you with your wing purchase. We are so pleased to hear that you are happy with it and hopefully you have had some great sessions with the new wing by now.
Always here to help and thank you so much again for taking the time to write this very kind review.
All the best,
The Watersports Centre Team
Very friendly, Great service and great advice
Very friendly, Great service and great advice.
1 juli 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Matthew,
Thank you so much for this review! So pleased that you enjoyed your experience with us. This is what it's all about! :)
All the best,
The Watersports Centre Team
Paddle board repair
I called in to ask if anyone could help me with a valve problem on my paddle board. I was met by a very friendly lady who asked me inside. I took my board in and was met by George who sorted my problem out without any fuss. The staff were very friendly and helpful and gave me good advice. I will not hesitate to call back anytime I need help or advice.
29 juni 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Paul,
Thank you so much for taking the time to write this very kind review. We were so pleased to have been able to help.
We hope that you have some great paddleboard sessions over the summer!
All the best,
The Watersports Centre Team :)
Good communication
Nice hand delivered note, good parcel tracking, easy return options
24 juni 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Sam,
Thank you so much we are pleased to hear that everything felt smooth with the delivery and receiving process!
All the best,
The Watersports Centre Team :)
Fantastic service
Fantastic service - great at keeping in touch and advice that was second to none. Great prices and great products - will definitely be back for more
12 juni 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi Chris,
Thank you so much for taking the time to write this lovely review! Always such a pleasure to be able to assist you with your kit.
Wishing you all the best,
The Watersports Centre Team :)
Great company. Great product.
Really great company. Customer support gives out fast replies with precise information on what's going on with your order.
The wetsuit is top class as well! Only one I've been able to find that fits me properly.
Thanks guys x
30 maj 2026
Svar från The Watersports Centre
Hi Todd,
Thank you so much for this lovely review. We were so pleased to be able to help and we are so chuffed to hear that the suit fits you so well - what a great result!
All the best,
The Watersports Centre Team :)
I needed a wetsuit for my daughter who…
I needed a wetsuit for my daughter who is 6’2” and tried the usual outlets in person and online-hopeless! Then I found the Watersports Centre which is literally around the corner from where I live. George was brilliant-he’s a top local kite surfer and he found us a perfect wetsuit at a great price. Don’t hesitate to shop here and thanks again!
8 juni 2026
Svar från The Watersports Centre
Hi John,
Thank you so much for this very kind review! We were over the moon to be able to help your daughter with her new suit. We look forward to seeing you again in the future!
All the best,
The Watersports Centre Team :)
fast delivery and easy return
delivery was quick. unfortunately the item didn't work for me so had to return it
13 maj 2026
Svar från The Watersports Centre
Hi there,
So pleased that we were able to deliver the item in good time, and we are sorry that this item didn't work out for you this time! Thank you so much for the review.
All the best,
The Watersports Centre Team :)
Great service
Great service. I bought a used Nova pro 4.8 and it arrived in double quick time it looks to be in great condition.
1 maj 2026
Omdöme utan inbjudan
Svar från The Watersports Centre
Hi there,
We are so pleased that you were happy with the service you received! We hope that since then you've had some epic sessions with the 4.8m!
All the best,
The Watersports Centre Team :)
Great information and specification…
Great information and specification over the phone.
Good range of products.
Superfast delivery.
Thanks
Martin
27 april 2026
Svar från The Watersports Centre
Hi Martin,
Thank you so much for your review we really appreciate it!
All the best,
The Watersports Centre Team :)
Received great service from George and…
Received great service from George and Tim at The Watersports Centre! I was looking for a new wing foil board and the guys at TWC were great at sourcing the board and communicating with me and the supplier. Highly recommend, top notch customer service!
16 januari 2026
Svar från The Watersports Centre
Hi Phillip,
Thank you so much for your very kind review! It was a pleasure to be able to assist you with securing your new wingfoil board. We hope that you have some amazing time out on the water with it soon!
All the best,
The Watersports Centre Team.
Informed and pleasant customer…
Informed and pleasant customer dialogue. V dry rapid delivery of ordered goods
22 januari 2026
Svar från The Watersports Centre
Hi Garry,
This is great to hear, thank you so much for leaving this very kind review!
All the best,
The Watersports Centre Team.
Excellent support and knowledge
Excellent support and knowledge. They were very professional and friendly during a recent purchase of a Mystic Wing foil bag, really happy with the product. Thank you
15 januari 2026
Svar från The Watersports Centre
Hi Emma,
Thank you so much for your review! We were so pleased to be able to chat all things foiling with you and we really hope you have many years of travelling to amazing places with your new bag.
All the best,
The Watersports Centre Team :)
Svar från The Watersports Centre
Hi Peter,
Thank you so much for your review - this is great to hear!
All the best,
The Watersports Centre Team
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