The VoIP Shop - Business VoIP Phone Systems Omdömen 

Great service from start to finish. the onboarding was excellent, Muhammad answered all our questions quickly and in a way which was easy to understand.

Delt with Tom O'donovan on several occasions, Given Superb help with no hold ups would defiantly recommend.

Highly Recommend
We moved multiple lines from BT and the VOIP Shop have been superb from start to finish.
From initial contact to get a quote - thanks Komal to help with setting up the service ahead of number porting - thanks Ben, the service has been superb.
Customer service is always answered quickly and nothing seems too much trouble to sort out.
They follow up any queries and get back to you when they say they will.
And the phone service itself is superb, a fraction of the cost of BT and perfect for a small business like ours with a few employees in different locations.
Just wish we had moved from BT sooner.

We recently moved to this VoIP provider and hit an issue early on, the original solution wasn’t right for our requirements. Support responded quickly, proposed a better approach, and had it implemented incredibly fast. Prices are competitive and transparent. Special thanks to Kieron our dedicated support engineer for excellent support and communication.

We've been using The Voip shop for our business phone lines for while now, and I cannot fault the service. The initial onboarding was a cut above the rest and continued in the same vein. Always quick to respond and provide any technical support when needed. Mo was always cheery, and resolved any issues we had swiftly. Would highly recommend.

We were having issues with our VoIP phones, Tom from the The VoIP Shop was so helpful, efficiently fixing a number of issues with our connection. He provided amazing support and quickly resolved our issues and took the time to talk through the whole process with me. Would highly recommend! Thank you!

🌟 A Seamless Switch to VoIP – Thanks to Will and Mohamed! 🌟
We recently made the leap from our outdated plain old telephone system to a modern VoIP setup, and we couldn't be happier with the experience. The transition was smooth, efficient, and surprisingly stress-free — all thanks to the incredible team at The VoIP Shop.
Will and Mohamed were absolute stars throughout the process. From the initial consultation to the final setup, they were knowledgeable, patient, and genuinely invested in helping us find the right solution for our business. They took the time to understand our needs, explained everything clearly, and made sure we were comfortable every step of the way.
The new VoIP system has transformed the way we communicate — it's faster, more flexible, and far more cost-effective. We now enjoy crystal-clear call quality, easy scalability, and powerful features that our old system simply couldn’t offer.
If you're considering upgrading your phone system, we wholeheartedly recommend The VoIP Shop. Will and Mohamed made the entire experience not just painless, but actually enjoyable. Five stars all the way!😍

Ully AJ Tom and Kieron awesome guys iasked they delivered EXACTLTY what i needed for an amzing price having been messed aroubnd over 5 weeks by Talk Talk who cut my lines off " by mistake" and costing me thoiusands in lost sales then supposedly put the lines back on but k|NEW they wouldnt work with our anaalogue popnes so never rand then a further month to get VOIP fitted i phones these guys and got me back on in 4 days! why cant a BIG multimmillion pound business like Talk talk do this????/ phones despatched monday we received Tuesday and now all working gives option music on hold , attendant and divert anywhere a real game changer we got cordless handsets aand desktop these guys ROCk !! AWESOME SUPPORT for an old Thicko like me nothing too much for them and based in UK no far east call centres! 100% recomended they did what a HUGE multinational Giant said counldnt be done in 4 days! Mike Chadwick MD Custom Cruisers Ltd

We’ve just completed a seamless move from our previous supplier to The VoIP Shop, and I honestly couldn’t rate them highly enough! The transition was handled smoothly from start to finish, with excellent communication throughout. The team kept us informed every step of the way and made the whole process effortless.
Their support and training were outstanding — clear, professional, and friendly. Everything was set up perfectly, and we were up and running in no time. I couldn’t ask for more! Highly recommended.

What a fantastic company!! I cannot rate them highly enough! From start to finish the process was smooth and flawless. Kieron has been incredible - what an asset he is, his knowledge and can-do attitude is exemplary. Super pleased we found them having had a terrible experience previously - they are a breath of fresh air to work with!

We’d been using Splicecom for a few years, but to be honest, the system was far from modern or user-friendly. Managing it meant jumping between multiple clunky web interfaces — overall, it was a mess.

While exploring alternative providers, I came across The VoIP Shop and decided to reach out to see what they could offer. From day one, the team was incredibly supportive — right through to installation. They worked all sorts of hours to ensure everything went smoothly, resulting in a seamless transition.

I was assigned Kieron as my dedicated contact, and he’s been outstanding. His support throughout the migration — and even months afterward — has been top-tier. The support team as a whole has been fast, efficient, and genuinely easy to work with.

As a UK secondary school, we’re always conscious of budgets and compliance with education standards. The VoIP Shop team understood that completely and tailored their approach to suit our needs.

What started as a project to replace our phone system has expanded — we’ve since engaged them for our leased line and mobile contracts too. The result? We’ve saved thousands of pounds over the next few years.

Overall, I’m extremely happy with the service and wouldn’t hesitate to recommend The VoIP Shop. Their professionalism, flexibility, and customer-first approach have been exceptional from start to finish.

After a frustrating experience with our previous supplier, who provided both phone and internet services with consistently poor quality, I knew we needed a change. I began searching on Google for a VoIP provider that not only offered better reliability but could also provide mobile call redirection in case of internet failure. That’s when I found The VoIP Shop.

I filled in a form online, and within 24 hours, I was contacted by a member of their team. I explained our situation, and they recommended a cloud-based solution using the 3CX platform, which included a mobile app and remote call features at no extra cost. They provided a desk phone, and several WiFi phones tailored to our needs.

There was a short delay in transferring our number, but this was outside of their control. From the initial consultation to the phones going live took about a month. Once active, everything worked flawlessly at first. However, we later discovered an issue specific to our setup: our Garden Centre spans over 6 acres and relies on a large WiFi network. The WiFi phones functioned perfectly when connected to indoor WiFi 6 access points but experienced issues when roaming onto outdoor WiFi 5 access points.

It’s important to stress that this was not a fault of The VoIP Shop. After some investigation and minor network adjustments, we were able to resolve the issue. Throughout this time, their support team remained incredibly responsive, patient, and helpful. No request was too much, from custom welcome/closed messages to setting up business hours and voicemail services.

The level of communication and professionalism from The VoIP Shop has been second to none. They’ve truly restored my confidence in business telecom providers. If you’re tired of poor service and are looking for a dependable, customer-focused provider, I couldn’t recommend The VoIP Shop more highly.

"We reply immediately", the live chat says. Still waiting hours later...