Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
32 cambray place, GL50 1JP, Cheltenham, Storbritannien
3,5
5 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I recently ordered a pair of nudie jeans from the union project and mistakenly put the wrong address and the item was returned to sender. Nigel at customer service was highly proffesional and personable in re arranging my delivery. Top tier memorable customer service will order from UP again with no hesitation. 👍🏼
Order cancelled and refunded with no reason given! Would like to have known the reason why.Not a good look.
The Union Project has been a great clothes shop which has become my shopping destination for the past 12 years as they’ve been the exclusive outlet for the Carhartt brand in Cheltenham.
The staff have never failed to be helpful, and the range of clothing has been consistently fresh and interesting. Losing this shop is to Cheltenham’s
Detriment and I very much hope the business can continue in new premises in town. I am saddened at the loss of the shop.
The Union Project offer affordable luxury and go that extra mile to ensure their customers expectations are exceeded.
You cant go wrong buying from the amazing selection of high quality fashionable goods on offer.
Enjoy the amazing retail experience
My experience with this store has been disappointing. The website design and user experience are problematic, particularly on mobile. Important information, such as whether an item is a “second” or non-returnable, is not integrated into the product title or description. Instead, it appears in a separate block below the “Add to Cart” button, and on mobile, below the checkout/Apple Pay buttons, making it easy to miss unless you have a need to scroll down. It is further confusing because it is sandwiched between a tracked returns icon.
On top of that, customer service was slow and difficult to reach. The WhatsApp link did not work, my email went unanswered, and I only received a response after following up on social media.
I bought a couple of items in the sale and reasonably expected them to fall under the standard sale returns policy. However, when I tried to return them, I was told they were classed as “slight seconds,” which apparently can include previous customer returns. This was a complete surprise, as nothing in the item title, description, or category indicated they were seconds. They arrived looking like regular new stock with all labels intact—I simply needed to return them because they didn’t fit.
There is a non-refundable notice, but the information is not front and centre: it sits beneath the checkout/Apple Pay buttons, meaning it’s extremely easy to miss, especially on a phone, where the layout encourages a fast checkout without scrolling.
For future shoppers: a significant amount of the women’s stock particularly highly discounted item appears to fall under this “seconds” and non-refundable policy. So if the discount seems generous, there’s a good chance you won’t be able to return the item, even though it’s not clearly presented as seconds.
By the time customer service finally responded, I was told it was my error and that nothing could be done. I was left frustrated, out of pocket, and very disappointed.
I won’t be shopping here again.
Svar från Theunionproject
Hi Sarah,
first of all: mindless consumption to the point of not reading past the price and add to cart button is your issue, please don't make it ours.
Secondly, this response isn't for you, but for the rest of the internet.
I'd like to pretend to give a damn about your inaccurate AI review but I don't. Also, you never emailed us... at-least not to the email address listed on: Google, Our Website, Your order receipt, shipping confirmation, return request information and this is also the email address which you've received all communication from us.
Here's the order of which information appears on your screen from our website:
Picture, Price, Size, add to cart, NON-RETURNABLE ITEM (full width), shipping/returns icons/, product description, fabric composition, terms and conditions.
I'm happy leaving this reply as Trustpilot will likely take your review down once you can't prove you've attempted to communicate us as you've claimed...
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
