What an absolute waste of money and bad customer support. Emailed them 5 times asking where my order is took 17days to arrive and then they where delivered they are cheap and nasty bent out of shape... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If I could give my experience with the shades hut zero stars then I absolutely would. The customer service is really terrible. If you ask for a refund they will argue with you and tell you that you’re... Se mer
Företaget har svarat
One of the best things I have ordered so far. I'm one of the kinds who can never compromise on quality, authentic website . My sunglasses arrived safely and delivery was super fast. All above that pr... Se mer
Ordered glasses. Loose glass on frames. Emailed them for returns, haven’t heard anything, been a week!!
Företagsinformation
Informationen kommer från olika externa källor
The Shades Hut is your premier shopping destination for high-end luxury sunglasses and eyeglasses. We proudly offer one of the largest selections of authentic and brand new luxury shades on the planet at highly discounted prices.
Kontaktuppgifter
US Highway 206 601, 08844, Hillsborough, USA
- theshadeshut.com
1,6
Mycket dålig
25 omdömen
Har inte besvarat negativa omdömen
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Bad!!
Ordered glasses. Loose glass on frames. Emailed them for returns, haven’t heard anything, been a week!!
20 maj 2025
Omdöme utan inbjudan
I’ve tried to contact the company about…
I’ve tried to contact the company about a return for a couple of weeks with no reply. Very bad customer service.
5 september 2024
Omdöme utan inbjudan
Today i received an empty mailing…
Today i received an empty mailing envelope, it only contained a small thank you card for supporting the business….WTH?????
8 juni 2024
Omdöme utan inbjudan
Very concerned about the order placed
Placed an order on 7/05/2023 still haven't heard anything about the dispatch. Emailed twice haven't had reply yet so not sure what's going on.
11 maj 2023
Omdöme utan inbjudan
Svar från Theshadeshut
Dear Wilson Gurung,
Thank you for bringing your concerns to our attention regarding your recent order. However, it seems there might be some confusion regarding the website you mentioned. We would like to clarify that we operate exclusively in the United States, and it appears that you may have mistaken us for a different website based in the UK.
We want to assure you that we have no affiliation or association with the website you mentioned. Our operations, products, and services are solely focused on serving customers within the United States. It is unfortunate that you encountered issues with your order, but we kindly request you to direct your concerns to the appropriate company that operates the UK-based website.
If there is anything we can assist you with regarding your experience on our website or any concerns specifically related to our services, please let us know. We value your feedback and would be more than happy to address any questions or issues you may have within our scope.
Thank you for your understanding.
Best regards,
The Shades Hut.
Awful customer service
Awful customer service, don’t respond to emails, been nearly two weeks and still haven’t got an order update
8 juni 2022
Omdöme utan inbjudan
Svar från Theshadeshut
Dear Bob Dean,
I think you have mistaken another website as ours. For your kind information this is our website ( Theshadeshut.com ).
What an absolute waste of money and bad…
What an absolute waste of money and bad customer support.
Emailed them 5 times asking where my order is took 17days to arrive and then they where delivered they are cheap and nasty bent out of shape and total waste of money. No response from customer service and just ignore you.
27 maj 2022
Omdöme utan inbjudan
I have purchased a pair of shades from…
I have purchased a pair of shades from this website, pair got delivered in 2 working days, I was quite shocked to see the presentation of the box and authenticity of the shades that I bought.
I definitely recommend this website for their 5 star service and authentic glasses.
Thank you
22 januari 2022
Omdöme utan inbjudan
Only a 30-day window to return
Only a 30-day window to return, Sunglasses Hut has a 90-day. Not sure my Ray-Ban's are real, suspect they are fakes.
2 mars 2021
Omdöme utan inbjudan
Svar från Theshadeshut
Hi,
We are sorry we couldn't accept your return after 80 plus days of use. 30 days return policy is standard across the United States and Europe. Our return policy is on our front page.
As we communicated to you, we have no exception to this policy, we understood that you will retaliate and give us a negative review on internet if we do not accept your return after 80 days (as you indicated in clear language). And we are again reiterating that we can take returns in good faith in our physical outlets but we are unable to encourage "review blackmailing" from anyone.
Regrads
FALSE ADVERTISING
Placed and paid for an order with expedited 2 day shipping (because I have broken my glasses whilst visiting my daughter in the US during the Covid19 pandemic). I am a UK resident. The Order was cancelled after 48 hours ( not immediately) with no prior contact on the day I should have received the frames. The reason? It was suspected as fraudulent. No email, no explanation, not until after a passage of time. I am a grandmother visiting family who genuinely needed to replace her glasses. I would at least expect an email or query to verify or confirm if there was an error or requesting alternate payment prior to cancellation. I suspect the fraud would be on their part --for false advertising. They likely did not have the product at the price advertised. As a note: the CVC and zip were correct on my order. Perhaps contacting me prior to cancellation would have made sense? Perhaps then I could have paid with an alternate card attached to the US address. I will take my legitimate business elsewhere. BUYER BEWARE.
Update: purchased the same frames cheaper online through a competitor with the same card and no issues. I have made many purchases with my UK card online in the US whilst visiting over the years without issue. Shadeshut must not need the business if they cancel orders without querying any anomalies. I am shocked at the lack of customer service and care.
21 juli 2020
Omdöme utan inbjudan
Svar från Theshadeshut
Hello,
Sorry for the inconvenience that our security system might have caused you.
As explained in the email we sent you, your order was cancelled because it was flagged as fraudulent. You mentioned in your review that you are from UK and visiting US and used your UK credit card for this order, that doesn't help when a credit card from a different country (UK) is used to buy something online while sitting in a different country (US), IP addresses are automatically logged to know the location from where the order has been placed.
More over, the Billing address, zip code and CVC code that was entered in the order was wrong. With the two red flags that are consistent with fraudulent orders, we had to cancel the order.
We sincerely apologize for the inconvenience and as we advised in our email to you, please use PayPal to avoid the red flags when you are visiting a different country, the item you purchased is still in stock, please proceed to buy.
Thanks
The Shades Hut
Good company to do business with
Good company to do business with, customer service was on point.
9 juli 2020
Omdöme utan inbjudan
Terrible Customer Service
If I could give my experience with the shades hut zero stars then I absolutely would. The customer service is really terrible. If you ask for a refund they will argue with you and tell you that you’re wrong. They will do anything to keep your money. They’re very unprofessional.
24 maj 2020
Omdöme utan inbjudan
Svar från Theshadeshut
Hello,
As reiterated in our phone calls to you, you must return the item to be eligible for a refund. You can return for any reason but without a physical return of the merchandise, we are unable to refund you.
Thanks,
The Shades Hut
Authentic brands
Awesome experience. Authentic brands at in believable price. Good customer service as well. I would buy again for my wife
8 oktober 2019
Omdöme utan inbjudan
Awesome customer care
Awesome customer care. Product was spot on. The team was always available to answer questions. I would very highly recommend.
22 september 2019
Omdöme utan inbjudan
Brilliant customer service and very…
Brilliant customer service and very speedy delivery and over all lovely staff! Will be shopping with you again. Recommended without hesitation. And thank you so much. frankly, if I could I would give you ten stars ✨
9 augusti 2019
Omdöme utan inbjudan
Reasonable priced authentic designer ware
Best customer service and fast delivery
Prices were very reasonable and i love my new glasses
Definitely will buy more from here.
6 augusti 2019
Omdöme utan inbjudan
My first experience purchasing…
My first experience purchasing sunglasses online. I couldn't be happier! Quick delivery, reasonable price and great customer service.
1 augusti 2019
Omdöme utan inbjudan
5 stars with 5 hearts says it all.
5 stars with 5 hearts says it all.Excellent range & great deals on one stop.Selection is superior,efficient service & quick delivery.Very satisfied with my order & loved my experience with Shadehut.
28 juli 2019
Omdöme utan inbjudan
One of the best things I have ordered…
One of the best things I have ordered so far. I'm one of the kinds who can never compromise on quality, authentic website . My sunglasses arrived safely and delivery was super fast. All above that prices are comparable , and amazing customer service . Will never stop shopping from here
27 juli 2019
Omdöme utan inbjudan
Absolutely amazed by the service that i…
Absolutely amazed by the service that i was provided with, Shades are authentic delivery is fast and prices are unbeatable i finally got my pair which i cant wait to wear on the beach thank you shades hut
26 juli 2019
Omdöme utan inbjudan
Best Glasses Website Ever!
This is definitely the one stop shop for authentic designer sunglasses! There so many options to choose from!. Their prices are incredible! The glasses arrived safe, secure, and on time! Will order again!!
26 juli 2019
Omdöme utan inbjudan
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