Bought a jacket wanted to return it as cheap nasty quality , no refund only a credit note , got another item as had no choice , got a horrible polyester dress , very poor quality , so out pocket £60 .... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered the faux fur jacket, mid November and I still hadn’t received it 8th Dec. I commented on the Facebook post that I wasn't confident the company was legitimate. I had a response and apology tha... Se mer
Företaget har svarat
The jacket I ordered was just beautiful! It was as pictured in all details which is awesome. Customer service is very responsive, kind and helpful. The jacket was very popular so it was on back order... Se mer
Företaget har svarat
Ordered a jacket, 2 weeks and I still hadn’t received it. I commented on the Facebook post. I had a response and apology that day and they chased up delivery. I was very sceptical as I have made previ... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Theserenitys – Fashion with Elegance and Comfort At Theserenitys, we believe fashion should be both stylish and effortless. Our collections are designed to bring timeless elegance, everyday comfort, and a touch of confidence to your wardrobe. From chic dresses to versatile pieces, every item is carefully selected to reflect the latest trends while ensuring quality and affordability. We are passionate about providing our customers with a seamless shopping experience, fast support, and fashion that inspires confidence in every occasion
Kontaktuppgifter
Storbritannien
- theserenitys.com
3,9
Bra
32 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered a jacket
Ordered a jacket, 2 weeks and I still hadn’t received it. I commented on the Facebook post. I had a response and apology that day and they chased up delivery. I was very sceptical as I have made previous purchases from other companies which turned out to be terrible quality and not what was advertised. The jacket has been delivered today and I love it! Looks exactly like the post which made me order it. Well done Serenity 🥰
1 december 2025
Omdöme utan inbjudan
Svar från Theserenitys
Hi Kelly,
Thank you so much for sharing your experience — we really appreciate it!
We’re thrilled to hear that your jacket has arrived and that you love it. It means a lot to us that it met your expectations, especially after your past experiences with other companies.
Thank you also for your patience while we chased up the delivery. We’re so glad everything worked out, and we hope you enjoy wearing your jacket!
Warm regards,
Love the Website
Love the Website, I found it easier to order from than some others I’ve used, it’s brilliant!
27 november 2025
Omdöme utan inbjudan
The Aurelia faux fox fur jacket - Shein
The Aurelia faux fox fur jackets which are advertised as £51 half price are actually available on Shein for a fraction of the price depending on colour from £20-£29. This is a rip off! (Women's Faux Fur Jacket "Sydney Sunset" 2024 New Vegan Fur Short Coat ... Shein).
22 november 2025
Omdöme utan inbjudan
Svar från Theserenitys
Hi there,
Thank you for reaching out. I completely understand your concern, and I’m happy to clarify.
Our Aurelia Faux Fur Jacket is not sourced from Shein and is not the same item, even if some fast-fashion sites advertise visually similar styles. Many large marketplaces use mass-produced stock images that can look alike, but the materials, quality, workmanship, and sizing are not the same.
We work directly with our suppliers to produce:
higher-grade faux fur,
custom inner lining,
upgraded stitching,
and a premium fit that matches what we show on our product page.
This is why our customers consistently receive jackets that match our photos, our sizing, and our quality standards, not fast-fashion versions.
We always encourage customers to compare once the item arrives — you’ll see a clear difference in feel, thickness, and overall construction.
If you have any other questions, or if there’s anything you’d like help with regarding your order, I’m here and happy to assist.
Warm regards,
Serenity Support Team
Wife is happy with the purchase
I ordered a blouse for my wife and it got delivered within 7 days, I am happy with the purchase. Also I wanted to mention the delivery could have been a little faster. But overall happy with their service
16 oktober 2025
Omdöme utan inbjudan
Svar från Theserenitys
Thank for your honest review.
niet eerlijke verkopers
een kleedje besteld , zoals altijd zag het er mooi uit op foto , na 4 weken hebben we dit ontvangen , maat was veel te groot en zeer slechte afwerking , dit teruggestuurd voor een kleinere maat , na enkele mails die we stuurden uiteindelijk een reactie gekregen met excuses dat de e-mail vast zat in de "back-log" .
Nadien nooit meer iets gehoord of gekregen , bedriegers !
10 juli 2025
Omdöme utan inbjudan
Svar från Theserenitys
Hi there,
We’re very sorry to hear about your experience — that sounds frustrating, and it’s definitely not the level of service we aim to provide.
It’s also important to note that there’s another store online with a similar name (“Serenity Clothing”), which is not affiliated with us in any way. Unfortunately, some customers have mistakenly interacted with their site, thinking it was ours.
Please reach out to us directly at theserenitysshop@gmail.com
with your order number and email address, so we can confirm whether your order was placed through our official store and assist you right away.
Thank you for your patience and for bringing this to our attention — we want to make sure everything is resolved for you quickly.
Warm regards,
The Serenity Shop Team
Completely Recommend!!!
Great products, love the designs. Been ordering from them for the last 6 months. Incredible material and amazing customer service
1 september 2025
Omdöme utan inbjudan
Smooth experience Fast delivery
The website is easy to use, shipping was on time, and the clothes look like the pictures. Quality is good for the price, though one item ran a bit small. Overall, a smooth shopping experience
3 september 2025
Omdöme utan inbjudan
Svar från Theserenitys
Thank you for the honest review.
I’ll be honest
I’ll be honest, I usually don’t bother leaving reviews—but this time I had to. I was skeptical at first and half-expected to be disappointed, but I was wrong. This actually delivered exactly what it promised (and more). People love to complain over the smallest things, but if you actually give this a fair shot, you’ll see the quality for yourself. I stand by this purchase 100%, and I don’t regret it for a second.
2 september 2025
Omdöme utan inbjudan
Just thought I would give them a review.
Just thought I would give them a review. My order came today and I am happy with it
6 september 2025
Omdöme utan inbjudan
Love there clothes
Love there clothes, ordered few and so far good quality
4 september 2025
Omdöme utan inbjudan
Just thought I would give them a review.
Just thought I would give them a review. My order came today and I am happy with it
5 september 2025
Omdöme utan inbjudan
Scam Fraudulent Trader
They shipped dresses that looked nothing like the pictures advertised. Refused a refund. Fraudulent company operating from a fake UK address so you can’t pursue them legally. Came to find out these are Shein dresses with a mark up. Do not buy from this site. Rip off!
The seller did not respond to my email multiple times and after I emailed at their request. Proof was sent to trust pilot, the order definitely exists! Since I added them to Trust pilot they have added fake reviews. No reviews were available prior.
The website states - Refunds are not provided for change of mind, fit, or style preference - This is against the distance selling rules, they are breaking the law. I told them they didn’t care. They are a scam beware! Thankfully, I did get my money back as PayPal refunded as an ex gratis payment, they could see the sellers address and details given were fake.
4 augusti 2025
Omdöme utan inbjudan
Svar från Theserenitys
Hi Rebecca, we take all feedback very seriously. However, we are unable to find any order under your name and have no record of this purchase. We would appreciate it if you could provide us with your order number so we can investigate further. Please reach out to our support team at theserenitysshop@gmail.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.