Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered a night gown but it didnt fit me too well, emailed them for an exchage and even though it took a week to reply to my query, they offered to send me a new one for no charge and told me t... Se mer

Betygsatt 1 av 5 stjärnor

Foolishly I ordered two items of clothing from their TikTok promotional videos, the items arrived 10 days later and when they came they were too big for me. The material wasn’t the best quality eithe... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

AVOID. Scammers. Ordered 2 dresses one wasn’t what I ordered . Requested return details and refund. Sent email to customer services - no response, then another to which they said they had replied but... Se mer

Betygsatt 1 av 5 stjärnor

I ordered a jumpsuit from this company, too small. I have asked for a returns labels but I am being duped into accepting a 20% discount of anything else I wish to order from them, on the provision I... Se mer

Företaget har svarat

Företagsinformation


Kontaktuppgifter

1,9

Dålig

TrustScore 2 av 5

20 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 58 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Avoid buying from this company

I ordered a jumpsuit from this company, too small. I have asked for a returns labels but I am being duped into accepting a 20% discount of anything else I wish to order from them, on the provision I keep the jumpsuit. What use is the item when it doesn't fit? Please avoid ordering from this company, as I fear I haven't a chance of having my item returned nor my refund reimbursed Avoid at all costs!!

9 juli 2025
Omdöme utan inbjudan
Logotyp för Hamberly

Svar från Hamberly

Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@hamberly.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.

Betygsatt 1 av 5 stjärnor

NON EXISTANT CUSTOMER SERVICE

The dress I ordered was good quality but too small. There was no paperwork in the parcel, just the label outside. Spent ages trying to find an address for returns...Emailed Customer Service via their website...No response... No telephone number to call. Have just read the reviews about this company and fear that like 94% of their customers I will not be able to get a refund. My advice would be DO'NT ORDER ANYTHING FROM THEM! If there are any problems with the goods you have no redress.

29 juni 2025
Omdöme utan inbjudan
Logotyp för Hamberly

Svar från Hamberly

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@hamberly.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.

Betygsatt 1 av 5 stjärnor

Avoid at all costs SHAM COMPANY!!!

Foolishly I ordered two items of clothing from their TikTok promotional videos, the items arrived 10 days later and when they came they were too big for me. The material wasn’t the best quality either, lots of loose threads and felt cheap.
I hunted everywhere for return details but they don’t supply details like that, I reached out by email and I did receive an automated response saying someone would be in contact………I’m still waiting!!! Don’t buy anything from this sham company!!!

10 maj 2025
Omdöme utan inbjudan
Logotyp för Hamberly

Svar från Hamberly

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@hamberly.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.

Betygsatt 1 av 5 stjärnor

I ordered 2 jackets 1 pink 1black I…

I ordered 2 jackets 1 pink 1black I recieved 2 black jackets one of which was so large, I dont know anyone it would fit 1 jacket did fit perfectly (and is really nice) but after 3 months of emailing and getting nowhere I still do not have an answer to when I will receive pink jacket or my money back or a returns label to send 1 jacket back its a real shame their customer service is so bad because the jacket was actually really nice although it took a long time to arrive AVOID this company unles you want to lose money

3 februari 2025
Omdöme utan inbjudan
Logotyp för Hamberly

Svar från Hamberly

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@hamberly.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.

Betygsatt 1 av 5 stjärnor

Don’t order

Scammers !

I ordered a co order set it came and was too small , I’ve sent numerous emails and they keep replying write above the line , They said it’s expensive to return the item and i should keep it , Why would i keep it when it’s too small ,

AVOID !

2 juni 2025
Omdöme utan inbjudan
Logotyp för Hamberly

Svar från Hamberly

Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@hamberly.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.

Betygsatt 1 av 5 stjärnor

Do Not Buy From This Company!!!

Do Not Buy From This Company!!!!
I ordered two dresses which took ages to come, when they did arrive one dress was very big and the other was not the dress I had ordered. I contacted customer services and asked to return the items. They took ages to reply and when they did they apologised for me not receiving my item. I emailed back and explained I wanted to return my items. Again I was ignored for weeks and then they said they would pass onto the correct department. I have heard nothing again!!!! They are just ignoring me. I am obviously not going to get back the £50 I spent.

3 juni 2025
Omdöme utan inbjudan
Logotyp för Hamberly

Svar från Hamberly

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@hamberly.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.

Betygsatt 1 av 5 stjärnor

Don't order from them

I ordered 6 dresses, all the same but 3 different colours and 2 different sizes. Contacted them for return label for the ones that don't fit. Got an email saying they had received my query and asked could I explain more for why I want to return them. I replied again saying I ordered 2 different sizes and I need to return the ones that are too big. Got another reply saying did I want another size sent out. Replied again and just keep getting the same email please reply above this line. Don't order from them or you'll be out of pocket. One star is too good to give them

23 maj 2025
Omdöme utan inbjudan
Logotyp för Hamberly

Svar från Hamberly

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@hamberly.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.

Betygsatt 1 av 5 stjärnor

I ordered two outfits

I ordered two outfits, but only one arrived. They claimed they cancelled one and issued a refund, but I haven't received it

3 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Sent for a pair of multi focus glasses

Sent for a pair of multi focus glasses. They arrived but are just reading glasses. Not £15 worth. Have sent 7 emails, just keep recieving standard emails that they will look into it. Now been nearly three weeks and still no definite correspondence.

25 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered two outfits for my holidays

I ordered two outfits for my holidays. Got an email to say they were stuck in logistics and to message in 3-5 days to see where new ones are. I have now done this 3 times and still no items. I'm out of pocket and the worst thing was they were for my holidays. Never again i would report and try and get my money back if i knew how

19 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I need to return 2 items,I was going to…

I need to return 2 items,I was going to ask for different sizes,but then after trying to contact hamberly through multiple emails asking for a return address, no joy and now I'm left out of pocket🤬 never will I buy anything from this site again....

21 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID

AVOID. Scammers. Ordered 2 dresses one wasn’t what I ordered . Requested return details and refund. Sent email to customer services - no response, then another to which they said they had replied but still hadn’t received anything. 6 emails down the line still not return details. Quality of goods is rubbish - will be reporting to trading standards .

29 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unable to give zero stars!

Unable to give zero stars!

Do not buy from this company. Especially the so-called scratch remover. It does not work at all and I’m pretty sure it’s just water inside the bottle. Their advertising for this product is completely different to what your actually sent. These people are not trustworthy and not worth spending any money with. Tried to get a refund but they are ignoring all attempts to contact by email. Avoid this seller !

14 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Night gown, size didnt fit BUT

I ordered a night gown but it didnt fit me too well, emailed them for an exchage and even though it took a week to reply to my query, they offered to send me a new one for no charge and told me to keep the one I brought.
This was the best customer service I ever recieved.

I think you just need to be patient with them they are clearly trying their best.

🥰

28 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I just want return an item !!

I just want return an item !!! No answer from emails sent, the item I ordered was a dress with matching sweat top … it doesn’t even match two completely different materials … terrible …. Help please

18 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid, extremely poor experience

The quality of their products is very poor and what you receive often does not reflect what the advertising has promised. The customer service is very poor and you find yourself in an email vortex and don't expect a reply quicker than 1 week. Returns are discouraged as they state the item has to be returned internationally (but they don't state where) at your cost. So they will blanket offer you a £9 refund, no matter the circumstances.

21 februari 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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