The Scratch Doctor Omdömen 

843
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I’ve just purchased some leather repair paint for my Range Rover leather seats and applied it today and the results are fantastic I am truly impressed how good my seats look they look almost like new... Se mer

Betygsatt 5 av 5 stjärnor

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... Se mer

Företaget har svarat

Företagsinformation

  1. Möbelrenovering
  2. Textilfärgningsbutik
  3. Fönsterreparatör
  4. Läderrengöring
  5. Tillverkare av skinnvaror

Skrivet av företaget

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

843 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(843)

20 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Did exactly what I wanted it to do

Did exactly what I wanted it to do, restoring leather work / colour on my sofa. Had to mix cream with beige to get the right colour match. Initially bought two small bottles as a tester and have now bought two larger bottles to complete the job.

28 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Thank you for your review :)

Betygsatt 5 av 5 stjärnor

Like a new chair

Leather chair was looking a bit worse for wear, after treatment looks brilliant, highly recommend

1 december 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Thank you so much for your review :)

Betygsatt 5 av 5 stjärnor

Fantastic product and service

Quick and easy to order, came on time. Have used the colour restorer twice and my leather sofa looks like new, really easy to apply

30 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Thank you so much for your review :)

Betygsatt 3 av 5 stjärnor

disappointed this time

Was disappointed with delivery content broken. Couldn’t be bothered at this time of year to ask for replacement,

29 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

We are sorry your item was damaged and we are fully committed to ensuring our customers recieve what they pay for. Please contact us at sales@thescratchdoctor.co.uk if you require any further assistance.

Betygsatt 5 av 5 stjärnor

Good Company

Fast delivery..slight leak in one of product bottles but sorted immediately. Yet to use product but all looks in order.

27 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Thank you so much for your review :)

Betygsatt 3 av 5 stjärnor

The goods arrived quickly only two days…

The goods arrived quickly only two days after ordering. however, the lid on the tub of restoring cream was broken, causing the cream inside to leak over the two cloths and part of the box. The two other items in the box were a bottle of leather cleaning liquid and a bottle of leather conditioner (these were undamaged ).
As the tub lid was broken there was no way to reseal it. If there had been packing material inside the box the tub would not have rolled around in transit and therefore not been damaged. I contacted the Scratch doctor with photographs and they are sending a replacement. So hopefully this will arrive intact.
Matter will be resolved when replacement received, however could have been avoided with more care packing the goods in the first lace.

27 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

We are very sorry your item arrived damaged. We adequately package our products and they leave our warehouse in perfect condition. Your replacement has been dispatched and should be with imminently.

Betygsatt 1 av 5 stjärnor

Bottle came with no instructions…

Bottle came with no instructions included on with the glass polish.

24 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

We are very sorry that you did not receive any instructions. However, this product is designed as a 'top up' for the glass repair kit should our customer require more compound and full instructions are included in this kit which is why we don't send any out for this particular item.

Betygsatt 5 av 5 stjärnor

Transparency

Well, I found this company (Scratch Doctor ), to be worth writing home about:
A car upholstery person quoted £300 for uplifting the leather seats in my car and erase those tear and wear by way of Recolouring.
I discovered Scratch Doctor (online), and made purchases, but, later sought advice from their customer service;
Having seen the pictures of my car seats, they advice not to do a Recolouring, and, that all I needed was a Leather Cleaner and Conditioner, which would only cost me, one third of the amount spent.
I sent those items back and as I speak, it has been refunded fully.
That, is what I call, honest dealings.

19 november 2024
Omdöme utan inbjudan
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Thank you for your very kind review, our aim is to provide a first class service with our products and customer service :)

Betygsatt 5 av 5 stjärnor

Decent, well priced product

Product was dispatched in a timely manner and arrived soon.

Process is time consuming, but works well if applied with patience.

Instructions are a little confusing and could be better written, using a numbered sequence throughout, with exceptions hughlighted for optional stages.

1 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Thank you for your kind review :)

Betygsatt 5 av 5 stjärnor

So far the all in one is looking good

So far the all in one is looking good, it does take a fair amount of coats I’m on coat 6 and it finally looks good enough but another coat should be better

6 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Thank you for your kind review. Colour changes do take more coats :)

Betygsatt 1 av 5 stjärnor

Followed all instructions but did not…

Followed all instructions but did not work on my cracked boots 😔

2 november 2024
Logotyp för The Scratch Doctor

Svar från The Scratch Doctor

Im sorry you have had an issue with our filler. Our filler is NOT designed to be used on its own and does need to be used in conjunction with one of our leather colourants as advertised. If used on its own it will not work, it will just dry out and crack/flake.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer