We ordered and paid for our furniture in January and it was supposed to be in March and then it was delayed to May AND then it was delayed to September. We called customer service & felt like we were... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
John Andrews was very helpful, kind, patient and creative in helping us come up with the right furniture for our challenging room. He gave us space to talk to each other without hovering. He was not p... Se mer
The sales manager that helped me was absolutely fantastic. I was not sure about the Room Place as I have never shopped there. He made me feel very comfortable and stepped me through the purchase pr... Se mer
The experience was excellent. I started with Andrew who assisted in finding the pieces I needed for my living room. He was very knowledgeable and answered all my questions. He followed up with me seve... Se mer
Företagsinformation
Skrivet av företaget
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Kontaktuppgifter
5651 E 86TH ST, 46250, INDIANAPOLIS, IN, USA
- 3175955951
4,5
Utmärkt
1 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The sales team and managers were very…
The sales team and managers were very easy to work with
12 november 2023
John D was amazing
John D was amazing. Made us feel comfortable and work to get us the best deal. Felt like family more than just a sales person. Can not say enough about this store and it’s staff.
6 november 2023
The room place helped us find the…
The room place helped us find the living room furniture we were wanting and at the price we were comfortable with. Definitely will go back there again!
5 november 2023
We had a really good salesperson and…
We had a really good salesperson and the delivery men were great!
31 oktober 2023
Mike was great
3 november 2023
Friendly staff
26 oktober 2023
RoomPlace is Sunshine on Rainy Days
It was a gloomy raining day but when I walked into the Castleton RoomPlace the sun came out. Khalil was so helpful and informative and The manager, Cristy, was awesome too. Needless to say, I’m looking forward to my new dinning room table! Thanks for being the best!
30 oktober 2023
The salesman John Andrews and the lady…
The salesman John Andrews and the lady in the sales department treated me exceptional. My experience was rewarding and I will shop again at The Room Place.
29 oktober 2023
The sales agent was cordial
The sales agent was cordial, friendly, patient and accommodating. What is important to remember about a sale is that you must close it as enthusiastically as you started it. The sales agent must at least look the customer in the eye, thank them for their business and possibly see them to the door where they were met initially. In this case, at the end of the transaction, the agent just slid paperwork at me in a hurry to get to another customer. That overshadowed all the effort that was put in to reach the sale. Overall, a B+ score. I would return. Oh, please ask staff to eat in an assigned lunchroom, not at the payment counter in front of customers. The smell was distracting.
29 oktober 2023
Svar från The RoomPlace - CASTLETON
Good evening Thomas, we are sorry to hear of your experience with your purchase. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our customers. We appreciate the feedback as we are always evolving our services to our customers. Respectfully Customer care.
SALES STAFF WERE VERY FRIENDLY AND…
SALES STAFF WERE VERY FRIENDLY AND EXTREMELY HELPFUL WHEN WE HAD QUESTIONS OR WASN'T SURE ABOUT SOMETHING.
23 oktober 2023
the sales gal was helpful and the…
the sales gal was helpful and the manager helped with added concessions.
21 oktober 2023
Our experience was with Brad Baedler…
Our experience was with Brad Baedler was well. He was really nice and helped us with purchasing our couch really simple and good.
20 oktober 2023
Omdöme utan inbjudan
John Andrews was very helpful
John Andrews was very helpful, he listened to what I was looking for and we got it done.
15 oktober 2023
I had to very helpful salesman
I had to very helpful salesman. They were knowledgeable and patient 😍
13 oktober 2023
Right product being purchased
Upon the purchase spoke about the last delivery being messed up. Now with this purchase a similar problem has occurred and still not fixed
Still waiting Revolution
10 oktober 2023
Svar från The RoomPlace - CASTLETON
Good Afternoon, Sharon. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Pleasant surprise
My sister and I were looking for a chair for my mother to get legs elevated. We found a chair that will work for her needs Mike was very nice and helpful.
5 oktober 2023
Great customer service
Mike was very attentive to me and my family's furniture needs. He made a shopping experience a great one. Thankful for Mike go see Mike he will take care of you!
10 oktober 2023
My sales lady was very pleasant and a…
My sales lady was very pleasant and a great person to work with
7 oktober 2023
Great professional staff
Helpful, professional staff. Courteous, great customer service! Brad was terrific!
7 oktober 2023
The manager greeted us as soon as we…
The manager greeted us as soon as we came in and helped us with all of our questions.
6 oktober 2023
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