The RealReal - San Francisco Omdömen 111

I had a issue with my account and with some returns but after working with the assisatant general manager Laura Nagle it was resolved quickly! She took the time to identify my probelm and went the extra mile to follow up and get it resolved. Im a Real Real beliver and the president of her fan club!

Quick response. Easy pickup

I ordered for in-store pick up, went to the store two days later to pick it up, was told I needed to wait for a confirmation email telling me that the item was ready and to go away until I did. Two days later, I contacted customer support to inquire on the item, and the next weekday I received a rude email from the store telling me that the item had been ready for 2 days and that they were going to return it if I didn't pick it up asap. I picked it up telling them that I had not received an email. Well... 2 weeks later I finally did receive an email telling me that my item was ready for pick-up. Really? In the future I will just have items shipped to me, regardless of how close I live to a store, and may never choose pick-up in store. That was a hassle.

The RealReal did not send the item we ordered and paid hundreds of dollars for. Instead they sent a completely different item. They refused to authorize a return, wouldn’t provide the correct item; would not even connect us with a supervisor. Horrible experience. We reported them to BBB and FTC.

I was never told about the engraving that was on the piece I bought. Not in the description or anything...My wife was less than impressed....terrible

Great presentation and amazing items. Kitty was fantastic at your SF store. She was helpful and honest when trying on clothes. She was very friendly and polite!!

Delivery was very fast, packaging very careful. Well Done!

I had to file a BBB complaint against the company after several unsuccessful attempts to get clarification on my missing items, overall experience was terrible.

The delivery was fast and the items were in a great condition! Looked taken care off. Will definitely order again :)

Everything smooth from ordering to receiving. Thought the purse was a bit bigger but it will work!
Love the color and bag is soft not too rigid for my skin sensitivites.

Thank you for providing interesting and quality products.

Easy online shopping. Quick Delivery. Packaged well. Items as described. Would highly recommend and very happy customer.

Ordered a wool sweater. Item arrived in good condition pre washed/pressed and unfortunately smaller than advertised. Condition should include these common material issues.
*3 size difference I own an original to compare

Quick and Easy Process!

The delivery time was extra fast, and I am very pleased with my beautiful new purse!

Pristine object, fair price. The special discount made it for me - an European customer - affordable. Despite the horrendous new US export tax. You gained a new very happy customer! I will be back…

Overall, the item was authentic and its condition matched the description. I had no issues with the item itself. However, the return process was confusing. I paid $428, and when I returned the item in the store, they initially wanted to refund me only $405. After speaking with customer service and they called a manager, they refunded an additional $14, saying it was related to a UPS fee. But I returned the item in person at the store, so I’m not sure why a UPS charge was involved. In the end, they still did not refund about $8, and no one was able to clearly explain why. I eventually left, but it seemed like the staff themselves were not fully aware of what was going on.

Happy with it, packaged beautifully, items as described

I HAVE NOT YET RECEIVED MY JACKET. PLEASE HELP.

This was my 5th purchase from the RealReal and I am thrilled with it. The LV suitcase shipped out quickly and the quality was just as shown on the site.

Great Experience. The item was as described, for a great price and shipping was Fast and Efficient.