The RealReal - Houston Omdömen 38

TrustScore 4 av 5

3,9

888 Westheimer Rd., Suite 153, 77006 Houston, TX, US


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Wonderful experience....I was able to consign my merchandise so easily. The sales person in Houston was so nice and very helpful as he explained the consignment process!

Betygsatt 3 av 5 stjärnor

I don't recommend selling here. The commission is high. I sold a nice Prada jacket for just $29. Recommend DIY. The sign on offer is attractive and you get some goods that's about it.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We have had great experience at TRR Houston. Heaven is awesome and treats us like VIPs. We have purchased many items and will continue to do so.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

It was my first time purchasing on line and even though the item I adored didn't work out, the customer service was outstanding and very easy to navigate through the website. I decided to go to the Ho... Se mer

Företaget har svarat


Företagsinformation

  1. Damklädesbutik
  2. Klädbutik

Skrivet av företaget

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

38 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

TheRealReal Thieves

Via email TheRealReal just refused again to compensate me for not returning my Prada scarf back to me after I very soon changed my mind about putting it up for consignment.

6 maj 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I don't recommend selling here

I don't recommend selling here. The commission is high. I sold a nice Prada jacket for just $29. Recommend DIY. The sign on offer is attractive and you get some goods that's about it.

16 juli 2025
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We appreciate your feedback and regret that you were not satisfied with the commission and selling price. We will review our pricing structure to ensure better outcomes for our sellers.

Betygsatt 5 av 5 stjärnor

Great experience

Houston associate Sydney was very helpful

18 april 2026
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We appreciate you sharing your positive experience. We're happy to hear that our associate was helpful to you.

Betygsatt 5 av 5 stjärnor

Experience the quality

Great experience

5 april 2026
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

Thank you so much for your feedback! We’re really glad to hear you had a great experience. We appreciate your support and hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service

2 april 2026
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

Thank you so much for your kind feedback! We’re thrilled to hear you received excellent service. We truly appreciate your support and hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Shipping was really fast

Shipping was really fast. Presently surprised. My item that I ordered came just as described in a sale. Love it.

15 mars 2026
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We're happy to hear that you were presently surprised by the fast shipping! We're glad that your item came as described and that you love it.

Betygsatt 1 av 5 stjärnor

I ordered an expensive luxury limited…

I ordered an expensive luxury limited edition wallet from TRR. The wallet was shipped via UPS. I have been buying and consigning from TRR for years all while residing at the same address. Whoever shipped my packages had it delivered to a P.O. Box. I have contacted customer service and have constantly received the run around. TRR should stand for THE RUN a ROUND when there is an issue where customer service is needed!!!

12 mars 2026
Omdöme utan inbjudan
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We regret to hear about the issue with your delivery. We appreciate your long-term patronage and apologize for the frustration caused by the incorrect shipping and customer service experiences. Thanks for bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.

Betygsatt 1 av 5 stjärnor

Sunglasses

I’m very disappointed with the sunglasses I purchased. They are much more deteriorated than they appeared in the listing. The condition was described as “very good,” but that was not accurate. If I had been properly informed about their true condition, I would not have purchased them. This was very misleading and frustrating.

12 februari 2026
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We’re so sorry you received your item in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.

Betygsatt 5 av 5 stjärnor

It was my first time purchasing on line…

It was my first time purchasing on line and even though the item I adored didn't work out, the customer service was outstanding and very easy to navigate through the website. I decided to go to the Houston store for the return vs mailing and the sales associates were very helpful.

25 januari 2026
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We appreciate you sharing your first online purchase experience. We're glad our customer service and website were easy to navigate. It's great to hear that the sales associates at the Houston store were helpful with your return!

Betygsatt 1 av 5 stjärnor

The scam within

Prior to sending my items I searched TRR for similar items to get a better feel for what my particulars might sell for. There was 1 particular pair of shoes that sold for a fair amount for its condition. I happen to have the same item however mine were new. I was told my items would be posted within 3 weeks and that I would recieve notification once they posted. Within 2 weeks my wife happened to check. To our surprise some of our items were posted, pending sale, and sold all within the same day. Good right? Not! Nobody notified us, and those new shoes were priced extremely low and sold simultaneously. I'm telling you, as soon as they posted a sale was pending and sold! The description was falsified to justify a low price but it happen to be the same description as the old beat up pairs that previously sold, and for much more than my new pair. So here is what I believe...The person who bought my shoes is a person who work at the company! Again, at TRR an employee capitalized off my brand new item without my knowledge or approval. I'd be willing to bet, my very shoes will be listed for sale again in the near future and they will sell at a higher price guaranteed. SCAM SCAM SCAM. Needless to say I requested all my other items returned and I will not be using these tricksters again...

11 januari 2026
Omdöme utan inbjudan
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We appreciate you sharing your experience. We're sorry to hear about the issues with the pricing and description of your shoes, and the lack of communication. Please email us with details at reviews@therealreal.com for help.

Betygsatt 5 av 5 stjärnor

Helpful caring and friendly staff and…

Helpful caring and friendly staff and great selection of items!

18 december 2025
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We're glad you found our staff helpful, caring, and friendly. We appreciate your positive feedback about our selection.

Betygsatt 5 av 5 stjärnor

The items I ordered came quickly and…

The items I ordered came quickly and were just as described and at a very good price.

17 november 2025
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We're happy to hear that your order arrived promptly and met your expectations with its description and price. Thank you for your positive feedback!

Betygsatt 5 av 5 stjärnor

Excelente experiencia el producto tal y…

Excelente experiencia el producto tal y como se describe y se ve en la foto llegó rápido

16 november 2025
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

Nos alegra mucho saber que tuviste una experiencia positiva con tu compra. Agradecemos tus amables palabras y comentarios.

Betygsatt 5 av 5 stjärnor

Great company

Great company! Accurate information about the product and the shipping was faster than expected.

28 oktober 2025
Logotyp för The RealReal - Houston

Svar från The RealReal - Houston

We're happy to hear that you had a great experience with our company! We appreciate your feedback on the accurate information and faster shipping.

Detta är Trustpilot

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