The Ragged Priest Omdömen 

I had a very disappointing and frustrating experience with ragged priest via their vinted account 'raggedpriestoffical'

I purchased a cardigan listed as a Size S (equivalent to UK 8-10). Upon arrival, the garment was clearly misrepresented; it fit approximately three sizes larger than advertised, fitting closer to a XL (48" CHEST) This is a critical size discrepancy, not a minor variation, and was not described as oversized in the listing.

When I formally requested a return, citing the item was Significantly Not As Described (SNAD), their response was highly unprofessional:

- They ignored my messages after I provided photographic evidence clearly demonstrating the size mismatch.
- They dismissed the issue as "personal preference" and suggested I take on the work of re-selling the item myself.
- They attempted to close the dispute by offering a small partial refund, first £5, then £9, instead of accepting a rightful return.
- They defensively stated they had "literally sold 1000s of this cardigan online and the return rate is low," which completely disregarded my specific, evidence-based complaint.

For a trading company operating on Vinted, this level of customer service is unacceptable. Their refusal to resolve a clear product issue forced me to escalate the dispute through Vinted support. Furthermore, it is concerning that a company actively trading on Vinted does not possess the required Pro Seller status.

I would advise caution when purchasing from this seller due to the significant risk of receiving a misrepresented item and experiencing extremely poor customer care.

EDIT: Escalated to vinted, they didn't accept the return time frame in time so I got automatically refunded.

Consider listing accurately.

Lovely dress but it is at least 5 sizes too big and I
Went by the measurements on the website . It’s huge. I
Won’t return since I’m in canada & it will be too expensive. so I
Will donate it. Otherwise shipping was great & it is a really beautiful dress.

I never received my order after trying to reach out multiple times

การจัดส่งสินค้าล่าช้า ก่อนจะดำเนินการจัดส่งก็ล่าช้ากว่าที่แจ้งไว้ 1-3 วัน หลังจากนั้นต้องรออีก 10-14 วัน ทำให้ไม่ทันใช้งาน

Excellent quality and super quick delivery

Ordered an item, email confirmation received. Three days later emailed to say the order was cancelled, due to not having enough stock to fulfil the order. Refund followed a week or so later. I was able to order again, so presumed it had been restocked. Same happened again. Why keep an item on your website, allowing people to order, if you don't have any stock? No communication when emailing them. Hopefully I will be refunded again, but don't think I will try to order anything from them again. Customer service is non-existent!

Da 30 ottobre sto aspettando il mio ordine 😡 supporto dei clienti non esiste,non rispondono🤷. Truffa?...

Love the brand but the customer service is awful.

Sizing is terrible and all over the place. Ordered jeans from their new drop and they are a total different colour to the website. Seen all the bad reviews about returns so too worried to send back. Waste of money don’t bother

Quality is always good. Love the quirky stuff

The jumper is just shredded after one wear

Loved 2/3 jumpers that I ordered but one just didn’t sit right so I sent it back. It’s been over a month now and I’ve not heard anything regarding my return despite email of multiple times. It’s not a lot of money but it isn’t the point. I wish I’d checked here first before ordering from them!!

Absolute disgrace of a company. Returned an item over three months ago and no refund. No response to emails at all. DO NOT SHOP HERE

He comprado un par de veces online y aparte de que me encanta su ropa, la atención al cliente es inmejorable. Sin duda repetiré.

Lol I don’t know what happened to them but they’re garbage now. I used to order from them back in 2020, but as time has passed, they’ve become unprofessional (never knowing what’s in inventory) and do not update you on ANYTHING. I ordered 2 pairs of jeans on July 17 and never got an update. Thankfully I remembered to email them and they didn’t respond till a week later (August 11th). Got a refund and tried to order again (I have a gift card) and still nothing. No package updates. Not even an explanation. Just the same AI response of “we’re a small business give us some time.”
Update: I had to constantly harass their instagram, to which they responded by giving me incorrect contact information and then sending their goons in the comments to gaslight me. They updated me on my jeans THE DAY BEFORE they arrived. Never again.

Seriously, don't order from this company. Zero communication, says order shipped when it was not even sent off. Had to dispute the charge with my bank almost a month later, and Ragged replied to an email after two weeks. They said the order will arrive soon, however, I waited another month and still nothing. Disputed with my bank and got the money back, and the order still hadn't arrived which means it was never even sent off. Don't buy from here.

I ordered some clothes from the ragged priest on the 6th of June. I had ordered from them before, and although there had been a few hiccups a couple of times, nothing as this last time around. Two months later, I have not received my box nor a refund, and when I reach out, I either get ignored or told “your box is on the way”. However, they are always unable to provide secure information on where my order is exactly and when I ask for them, I hear nothing in return. It has been a really stressful process and I believe that it would be best not to have ordered from them, as I fear I won’t receive neither the order nor the money back.

The same as everybody else that got scamed by this store.
Never got my order or refund.
I hope Paypal will help me.

never again

Took a while for it to be sorted but I got a refund in the end. I contacted them on both instagram and by email and they were able to sort out a refund for a jacket I returned to them. They explained that they are having a few issues at the moment with their emailing system but are working through enquiries.