The staff at the store were considerate in their response to my order! They got in touch to clarify to prevent delivery of something i didn’t need! They then fulfilled my order with a high level of ef... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased the joola Perseus pro iv. Unfortunately there was a small scratch on the paddle. I contacted the customer service and send a picture. They immediately offered a return service or a discount.... Se mer
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Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... Se mer
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Great customer service, Lloyd replied to my initial query very promptly. I subsequently ordered a new paddle, with competitive prices and prompt delivery what's not to like. Highly recommend, Thank... Se mer
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Företagsinformation
Skrivet av företaget
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Kontaktuppgifter
Unit 130, PO30 1DF, Newport, Storbritannien
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4,9
Utmärkt
634 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The Pickleball Store
Keen pricing. Fast well packaged delivery and good comms.Recommended !
7 maj 2026
Svar från The Pickleball Store
Reviews like this mean a lot to our team! We’re delighted to hear you were happy with our pricing, communication, and delivery service. It’s also great to know your order arrived well packaged. We really appreciate the recommendation and your support!
Easy ordering.Good communication and…
Easy ordering.Good communication and ontime delivery. Lovely bat too!
4 maj 2026
Svar från The Pickleball Store
Thank you for this great review! We’re so pleased to hear you found the ordering process easy, appreciated the communication, and that your delivery arrived on time. We’re also so glad you’re loving your new paddle, we wish you many great games ahead!
Svar från The Pickleball Store
Thank you so much for taking the time to share this great review, we really appreciate your support!
Order received and very well packaged
Order received and very well packaged. Unfortunately, it wasn’t right for me but dealing with them to make a return was very good. Proper human interaction!
30 april 2026
Svar från The Pickleball Store
Thank you so much for your kind review! We’re really pleased to hear your order arrived well packaged and that you had a positive experience with us. Although your purchase wasn’t quite right for you, we’re glad we could make the return process as smooth as possible. We really appreciate your support and hope to help you again with any future pickleball needs!
Svar från The Pickleball Store
Thanks so much for taking the time to share this great review, your support means a lot to our team!
Easy to order and quick delivery…
Quick efficient ordering and delivery service. Pickleballs were well packaged.
29 april 2026
Svar från The Pickleball Store
Thank you so much for taking the time to leave these great comments, we are delighted to hear that you found the ordering process and delivery quick and easy and were happy with the packaging. We really appreciate your support!
For a great customer experience
It was great to talk with someone who understood the differences between paddles and the best fit depending on levels of experience with other racket sports. Products were delivered very carefully packaged and on time. This is what I call a top customer experience and would definitely purchase from the pickleball store again!
29 april 2026
Svar från The Pickleball Store
Thank you so much for your kind words! We’re really glad our team could help you find the right paddle, it’s something we care a lot about, especially with so many options out there. Great to hear everything arrived safely and on time too! We really appreciate your support and look forward to helping you again with any future pickleball needs!
New paddles
Ordered two new paddles from TPS, one Ronbus and one Selkirk, quick delivery, great service.
29 april 2026
Svar från The Pickleball Store
Thank you so much for your great review, we really appreciate your support and custom. Enjoy your new paddles, we wish you many great games ahead!
Excellent customer services
Despite receiving the wrong paddle initially, the store's customer service was exceptional. I contacted them via online chat, received an immediate response, and they arranged for a replacement right away. The correct model arrived within just two days—honestly the best service I’ve experienced in the UK.
28 april 2026
Svar från The Pickleball Store
Wow, thank you for your kind words! We’re really sorry you received the wrong paddle to start with, but we’re so pleased we could fix things quickly and get the correct one out to you. It means a lot to hear you had such a great experience with our team!
Everything was so easy
Everything was so easy. Delivered on time for a good price. Thanks Lloyd 👍🏻
24 april 2026
Svar från The Pickleball Store
Amazing, we're so glad you found everything easy to use and were happy with the delivery times and prices. Thanks so much for your support, we really appreciate it!
Good service
27 april 2026
Svar från The Pickleball Store
Thanks so much for taking the time to share this review, we really appreciate it!
Svar från The Pickleball Store
Thank you so much for taking the time to share this great review, we're so glad you found it easy to purchase and were happy with the speedy delivery. Your support means a lot to our team!
I ordered and paid for 3 packs of 3…
Excellent customer service as they promptly sorted a mistake with my order and even gave me a discount.
30 april 2026
Omdöme utan inbjudan
Svar från The Pickleball Store
Hi Philip,
We’re very sorry there were missing items in your original order. This is not the experience we aim to provide, and we completely understand how frustrating that must have been.
As soon as this was brought to our attention, we dealt with it the same day and arranged for the missing items to be sent via next-day expedited delivery so you could receive them in time for your next game. We also included a goodwill gesture as an apology for the inconvenience caused.
We always aim to resolve matters promptly and fairly, and in this case we made every effort to put things right without delay.
That said, we appreciate your feedback and take all comments seriously. We’re committed to maintaining and improving a high standard of service across fulfilment and customer experience.
Best regards,
Lloyd and The Pickleball Store Team
Super fast delivery
Super fast delivery, even changed the order to the correct one when I ordered the wrong item! Llyod is great too. No notes!
14 april 2026
Svar från The Pickleball Store
Thank you so much for taking the time to share this great review, we really appreciate your support. Enjoy your purchase and we wish you many great games ahead!
Great Customer Service- solved a problem before I knew it was a problem and looked after me so well.
They have been fantastic.Why they are so good is the way that they handled a mistake they made. They realised they may have sent the wrong brand of balls that I had ordered. Before,they arrived they emailed me telling me the mistake and saying once they arrived,then I could contact them and they would send me the correct brand if required. They arrived and it was the wrong brand and I emailed them and they dispatched the correct balls and allowed me to keep the wrong order. It is how Companies react when they get it wrong that is important.
13 april 2026
Svar från The Pickleball Store
Thanks so much for taking the time to leave such a lovely review, we really appreciate it! We’re so glad to hear you felt well looked after. It’s great to hear that you were happy with how the mistake was handled, and we really appreciate your understanding. Thanks again for your support, it genuinely means a lot to us!
Svar från The Pickleball Store
Thanks so much for this great review! We wish you many great games ahead with your new product!
Kitchen Blockers very comfortable to…
Kitchen Blockers very comfortable to wear.Quick delivery👍
13 april 2026
Svar från The Pickleball Store
Thank you so much for taking the time to share this great review! We're so pleased you were happy with the delivery times and we wish you many great games ahead with your Kitchen Blockers! Enjoy!
Svar från The Pickleball Store
Thank you for taking the time to share these comments, we are so pleased that you were happy with the choice of products and quick delivery. Your support means a lot to our team!
Good website with good clear…
Good website with good clear descriptions, good communication after purchase and speedy delivery. What more can you ask for?
13 april 2026
Svar från The Pickleball Store
Thank you so much for taking the time to share this great review! We're delighted to hear that you found the website clear and helpful and are so pleased that you were happy with the follow-up communication and delivery times! Your support means a lot to our team.
Great customer service and product
Lloyd is very knowledgeable and his customer service was brilliant helping me replace my paddle. Thank you so much.
6 april 2026
Svar från The Pickleball Store
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with both our customer service and products. We truly appreciate your support. Enjoy your new paddle!
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