Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Se mer
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Plats
Byt platsONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Se mer
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Se mer
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Se mer
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Företagsinformation
Skrivet av företaget
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Skrivet av företaget
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktuppgifter
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, USA
3,9
Bra
417 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have no problems with pit lab
I have no problems with pit lab. It is done a very good job with my Boston terrier and keeping his allergies and check.
14 maj 2026
Svar från PetLab Co. - US
Hi Pamela, thank you for sharing your positive experience! We're glad to hear about your pup and would love to hear more updates! So please feel free to follow up with us with questions, concerns and updates!
Best regards,
PetLabCo.®
New container
I'm not a big fan of the new blue container. I just keep pouring it into the old white one. The blue one is harder to open for us old folks. Otherwise it's a great product.
14 maj 2026
Svar från PetLab Co. - US
Hi Patricia, thank you for taking the time to leave this feedback. We appreciate you letting us know and we will be sure to bring this to our team's attention.
Please don't hesitate to reach out if you have more questions or concerns, we're here and happy to help.
Best regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi there, thanks for taking the time to leave this positive review, we're glad to hear your orders are arriving on time. We're always happy to help so please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Terrible customer service
Terrible customer service. Shipment was fast, that has been the only positive. I understand the powder takes 3 months possibly to see some results for black build up, I get it, however this is due to the product affecting my dogs diabetes and blood sugar levels. I had to stop because she wasn't doing well with the addition of the product. I tried contacting them multiple times via email but they never responded even after two weeks. I had to do a credit card chargeback with them.
14 maj 2026
Omdöme utan inbjudan
It comes on time.
6 maj 2026
Svar från PetLab Co. - US
Hi Janice!
Thank you so much for sharing your experience. We are so happy to hear your orders arrive on time. We understand just how important that is when it comes to your dog's supplements.
Regards,
PetLabCo.®
Delivery and product is great but I…
Delivery and product is great but I haven't been able to change my size to the x-small. I chatted with representative and all the options weren't available on your website with my account.
6 maj 2026
Svar från PetLab Co. - US
Hi Larene,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Always on time!
6 maj 2026
Svar från PetLab Co. - US
Hi Becky,
We are thrilled to hear you packages arrive on time! Thank you so much for sharing your experience with us.
Warm regards,
PetLabCo.®
It always comes on time or early
It always comes on time or early. The product is amazing!
29 april 2026
Svar från PetLab Co. - US
Hi Charles, thank you for your positive feedback! We're glad to hear your orders are arriving on time. Please feel free to reach out with any questions, we're always happy to help!
Best regards,
PetLabCo.®
Don't waste your money
For clarification, I'm reviewing the dental powder. Don't waste your money. The advertisement is genius, however the product doesn't work. Also it made both my dogs have the runs
11 maj 2026
Omdöme utan inbjudan
Svar från PetLab Co. - US
Hi Jean, thank you for taking the time to leave this feedback, we're sorry to hear about this experience. We've sent you an email to further assist with this, we're here and happy to help. We are available via phone, email and chat.
Best regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Marguerite, we're glad to hear your delivery arrived on time! We'd love to continue to hear how Beau is doing, please feel free to update us. We're always happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Great product and great service
Great product and great service
I like your packaging of your product and delivery
5 maj 2026
Svar från PetLab Co. - US
Hi Elaine, we appreciate you taking the time to leave such positive feedback. We're here and happy to help so please feel free to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
This stuff really works!
5 maj 2026
Svar från PetLab Co. - US
Hi Paulina, thank you for your positive feedback; it means a lot to us. We'd love to hear more updates about how your pup is doing. Please don't hesitate to reach out with questions, concerns or updates! We're here and happy to help!
Best regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Curt, thank you for your feedback. We're happy to hear about your positive experience, please feel free to reach out if you have any additional questions and concerns.
Best regards,
PetLabCo.®
My experience is I have canceled this… don’t listen to customers
My experience is I have canceled this product four times and you keep charging me and sending me more product. I’ve asked for it to be canceled for five months now.
5 maj 2026
Svar från PetLab Co. - US
Hi Renee, we're sorry to hear about this experience, we're more than happy to help. We've sent an email to further assist you with this. We're available via phone, email or chat, we look forward to hearing back from you.
Best regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Joseph,
We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience with us. Please don't hesitate to contact us should you need any assistance.
Regards,
PetLabCo.®
Beautiful teeth
This product really works. I have for my 3 animals. They have never needed dental work. My dorkie is 7 beautiful teeth
29 november 2025
Svar från PetLab Co. - US
Hi Ellen,
Thank you so much for taking the time to share your experience. We are thrilled all three of your dogs have beautiful teeth. That is fantastic feedback! Thank you for being a part of our community.
Regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Gillian,
We appreciate you sharing your experience. Thank you so much for your kind words. Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
The stupid delivery person threw the…
The stupid delivery person threw the package inside the dog pen into a pile of poop. Not at all pleased with this delivery.
10 maj 2026
Svar från PetLab Co. - US
Hi Thomas,
We are so sorry you have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Always on time
Always on time. No issues whatsoever. However, my dog passed on May2nd and I need to cancel my subscription. Thank you.
30 april 2026
Svar från PetLab Co. - US
Hi Laura,
We're so sorry for your loss. We know how difficult this must be and our hearts go out to you. We appreciate your kind words about our service. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Don't send me your stuff .
Don't send anymore products. Then I get billed , I don't want a subscription to ur products coming to me. A person should be able to go on your website and order what she needs and then go leave it alone. Don't have to worry about 12 more come to the mail..
10 maj 2026
Svar från PetLab Co. - US
Hi Carol,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.