Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Se mer
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Plats
Byt platsONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Se mer
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Se mer
Företaget har svarat
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Se mer
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Företagsinformation
Skrivet av företaget
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Skrivet av företaget
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktuppgifter
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, USA
3,9
Bra
421 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always on time!!!
8 maj 2026
Svar från PetLab Co. - US
Hi Debra, we are always happy to hear about great delivery experiences! We're happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Mildred, thank you for letting us know about your experience. We're happy to hear about the timely delivery. We're always happy to help so please don't hesitate to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
It came quickly & it’s a great product…
It came quickly & it’s a great product that our dog likes
7 maj 2026
Svar från PetLab Co. - US
Hi Susan, thank you for sharing your positive experience with us and we're glad to hear your dog is enjoying the supplement. Please feel free to reach out with any questions or concerns, we're here and happy to help!
Best regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Linda, we appreciate you taking the time to leave this feedback. We're more than happy to assist with this, we have sent you an email to further assist with this. We are available via email, phone and chat, please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
Great dental product!
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been watching this product for several months now and I'm very skeptical of things online these days but I finally decided to give it a try, and I am just blown away. Not only is it cleaning my dogs teeth, but my picky eater is actually eating this with his food no problem. I'm so glad I gave this a try!
7 maj 2026
Omdöme utan inbjudan
Svar från PetLab Co. - US
Hi Emily, thanks for taking the time to leave this great review! Most pet parents typically see the best potential benefits after about 90 days of consistent use, which is common with supplements. We’d love to hear about your pup’s progress, and we’re here to support you both along the way! We're always happy to help!
Best regards,
PetLabCo.®
Always getting this product in time for…
Always getting this product in time for my boy!!! He is still not himself yet, , but he is 15 years old
7 maj 2026
Svar från PetLab Co. - US
Hi Claudia, we appreciate you taking the time to leave this review. We'd love to hear about more updates with how your dog is doing on the supplements! Please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Your communication
Your communication! It is nice to know what and when to expect delivery!
30 april 2026
Svar från PetLab Co. - US
Hi Lauren, thanks for taking the time to leave this feedback! We're glad to hear about your positive experience. We're always happy to help, please don't hesitate to reach out with any additional questions or concerns!
Best regards,
PetLabCo.®
Good product and good service for the…by
Good product and good service for the product and price....
29 april 2026
Svar från PetLab Co. - US
Hi Bill,
Thank you so much for your kind words. We are so happy to hear the product has been beneficial for your dog. Please don't hesitate to reach out should you need any assistance. Thank you for being a part of our community!
Regards,
PetLabCo.®
Love this product
Love this product. My dogs have stopped scratching almost completely. They love the taste too. Easy order and quick delivery. Highly recommend!
6 maj 2026
Svar från PetLab Co. - US
Hi Mary,
How wonderful to hear this! We are thrilled your dogs are loving the taste and you are seeing benefits for them. Thank you so much for sharing your experience. We are honored to be a part of their wellness journey!
Regards,
PetLabCo.®
Good product quick serv..
16 juli 2025
Svar från PetLab Co. - US
Hi Cheryl,
Thank you for your kind words! We are so glad you are happy with the product. We appreciate you sharing your experience.
Regards,
PetLabCo.®
Terrible subscription ui how do I cancel
Terrible subscription ui how do I cancel
5 maj 2026
Omdöme utan inbjudan
Svar från PetLab Co. - US
Hi there, Jayson!
We’re really sorry you had this experience and for the frustration it has caused.
We offer a Customer Account Portal in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
delivery was just thrown under the back…
delivery was just thrown under the back deck of my house not very pleased with the delivery method, but your product is outstanding
5 maj 2026
Svar från PetLab Co. - US
Hi John!
We appreciate your feedback and are sorry the delivery wasn't satisfactory. We'll be sure to raise this with the appropriate team. We're glad you like our product! Thank you for being a part of our community.
Regards,
PetLabCo.®
I have a few full mail pouches and…
I have a few full mail pouches and wonder if we are giving our dog enough. They are very punctual
27 april 2026
Svar från PetLab Co. - US
Hi Jeff,
We appreciate you sharing your experience. We'd be happy to look into this with you to ensure you are providing your dog the correct amount. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Mark,
We are so happy to hear your delivery was fast and easy. We understand just how important this is when it comes to your pet's supplements. Thank you for being a part of our community!
Regards,
PetLabCo.®
The person who delivered it fo the…
The person who delivered it fo the first time put the package at my back door I live on a very busy street and if it put on my front porch it could be stolen ! I prefer the USPS to deliver it because they always put my packages in the back !
27 april 2026
Svar från PetLab Co. - US
Hi Tammy,
Thank you for sharing this! We completely understand your concern, especially living on a busy street.
We appreciate you bringing this to our attention. Thank you for being a part of our community!
Regards,
PetLabCo.®
We have appreciated quick and regular…
We have appreciated quick and regular shipments and great products
30 april 2026
Svar från PetLab Co. - US
Hi Florence,
We appreciate the kind words. Thank you for sharing your experience. We are thrilled our supplements have been beneficial to your pup.
Please don't hesitate to reach out should you need anything!
Regards,
PetLabCo.®
Autoship us the best!
Nice to have it done automatically. Saves ne a lot of time and keystrokes!
4 maj 2026
Svar från PetLab Co. - US
Hi Rebecca,
We are so happy you are pleased with the subscription. Being on a subscription is the best way to make sure your products arrive on time and at the best price! Thank you so much for being a part of our community.
Regards,
PetLabCo.®
Svar från PetLab Co. - US
Hi Julie,
Thank you so much for sharing your experience! We are thrilled you have received your order quickly. We know how important that is when it comes to your dog's supplements. Please don't hesitate to reach out should you need anything.
Regards,
PetLabCo.®
my dog can not take thisit gives him…
my dog can not take thisit gives him the whenhe takes it .i have ben trying to stopthe order and it nover gets stoped stop it now thank you
26 april 2026
Svar från PetLab Co. - US
Hi Virginia,
We are very sorry you and your dog have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
There was a mixup with delivery address…
There was a mixup with delivery address and they immediately resolved it and filled the order.
4 maj 2026
Svar från PetLab Co. - US
Hi there!
We are thrilled we were able to get your issue resolved quickly and efficiently. Thank you so much for taking the tie to share your experience.
Regards,
PetLabCo.®
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.