placed an order for 4x 6 packs of tape and bags 1 pack of tape arrived and bags speratate. whats alarming is this is the 3rd time this has happened... customer service is non existent... Se mer
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Det här tycker kunderna
I have finally used up all of the free samples I received, I only expected one! They seemed quite strong and I have shipped 4 parcels using them all have arrived at their destination well! I really li... Se mer
Företaget har svarat
Order was easy to place and website easy to navigate. Disappointed with delivery, as we are a business and closed at weekend. Package was left outside building, unsheltered, on a Friday we think, so... Se mer
Företaget har svarat
We bought mailing bags from this company many times to mail out our smaller items. As an online business our service is paramount. With our last order there was a problem that was eventually and succe... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Packaging Zone, a young and dynamic company, is an importer and distributor of packaging products throughout the United Kingdom. We pride ourselves to be the packaging solution company whose services are specially tailored to e-commerce businesses of all sizes. E-commerce is a fast-moving industry which is why we have an adjusted service offering to ensure your industry with a flowing supply of products. With a rapidly expanding range of high-quality products and materials. TPZ Group strives to give the best customer experience in the most effective way. Our dedicated team take into consideration the need of our customers, sourcing our products directly to ensure a trustworthy service.
Kontaktuppgifter
Unit 5c, Tungsten Park, Colletts Way, Witney, OX29 0AX, Witney, Storbritannien
- (+44) 020 8064 1686
- cs@thepackagingzone.com
- thepackagingzone.com
3,2
Medel
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Just perfect
29 maj 2023
Svar från The Packaging Zone
Hi Carolyn,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing The Packaging Zone for your requirements.
We look forward to seeing you again soon!!
Svar från The Packaging Zone
Hi Chris,
Thank you for your five-star review.
It's great to see you're pleased with our speedy service and are liking our clear tape just as much. We hope they meet your needs and look forward to seeing you again when you need more packaging.
Kind regards,
The Packaging Zone
Svar från The Packaging Zone
Hi Maurice,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing The Packaging Zone for your requirements.
We look forward to seeing you again soon!!
Highly recommend!!!!
High quality products, fast delivery, great service. Highly recommend this company.
16 maj 2023
Omdöme utan inbjudan
Svar från The Packaging Zone
Hi James,
Thank you for your 5* review.
We are delighted to see your order arrived with our third-party courier quickly and we hope your mailing bags serves you well.
Kind regards,
The Packaging Zone
Terrible Courier and Lies.
I placed an order for 2 packs of sealing bags - only 2. 11 days later and I am being told another order will have to be shipped out (got told the same thing yesterday), because the amazingly reliable courier service they use......Evri couldn't deliver bad news if they tried. Now I am fully aware this is Evri's problem and I have plenty of problems with them, however I really don't like being lied to. Please don't try and reassure customers that you will re-send items out in order for them to be delivered and don't follow through with it. The nerve of then being asked if we would be okay to pay money to return 1 of the orders if both of them got delivered was the punchline of this joke. I will not be returning to purchase from this company and If I could give any advice to stop other customers doing the same, 1: Change your courier service because its known nationwide Evri are terrible and 2: If you say you're going to send a replacement - please just send it, don't then tell the customer the day after the exact same thing.
16 maj 2023
Omdöme utan inbjudan
Svar från The Packaging Zone
Hi Simon,
Thank you for taking the time to leave us feedback, however we're saddened to see the low star.
Your comments are taken seriously and we have reported your incident to the courier. We work close with our third-party couriers; reporting all incidents to them so they can feed this back and correct any issues that have arisen.
Kind Regards,
The Packaging Zone
A happy ending!!
We bought mailing bags from this company many times to mail out our smaller items. As an online business our service is paramount. With our last order there was a problem that was eventually and successfully remedied. Once the Packaging Zone identified the issue they sent our ordered out 'next day' which helped a lot. All in all, they are a great company to deal with.
1 maj 2023
Svar från The Packaging Zone
Hi David,
Thank you for taking the time to give us your updated feedback.
We are glad to see that we were able to resolve this issue and processed a replacement for next day delivery. We are extremely thankful for you and hope to see you again soon.
Kind Regards,
The Packaging Zone
as my message left to you my order for…
as my message left to you my order for 9×12 postal bags was 25% short 75 bags only of a 100 bag prder
20 april 2023
Svar från The Packaging Zone
Hi Sean,
Thank you for taking the time to remark on your recent experience with us, and please accept our apologies for any inconvenience caused. We are pleased that our customer service staff has been in contact to assist in resolving the issues identified. Please be assured that all comments have been forwarded to the appropriate departments to guarantee that similar situations do not reoccur.
We hope we’ll have the opportunity to serve you again
Kind regards,
The Packaging Zone
Svar från The Packaging Zone
Hi Trudi,
Thank you for your 5* review.
We are delighted to see your order arrived with our third-party courier quickly and we hope your mailing bags serves you well.
Kind regards,
The Packaging Zone
No nonsense company
No nonsense company! Did everything well. I will use the company again
5 april 2023
Svar från The Packaging Zone
Hi Annon,
Thank you for you 5* review.
It's fantastic to see you will continue using us for your packaging requirements and are happy with all aspects of your order and experience with us.
Kind regards,
The Packaging Zone
Fantastic and quick
12 mars 2023
Svar från The Packaging Zone
Hi Jason,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing The Packaging Zone for your requirements.
We look forward to seeing you again soon!!
2 orders both short shipped...
This is the 2nd order placed and both were short shipped. 1st time I let go as a simple packing error, unfortunately after the 2nd time I contacted customer service to advise. They asked for pictures as proof it was short shipped....I order 500+ bags, how am I meant to show proof? Took over a week to resolve and when they did resolve they advised to dispose of the damaged item?? It was short not damaged. I will not be using this company again...
1 mars 2023
Svar från The Packaging Zone
Hi Toni,
We're sorry to hear there was a problem with the quantity you received, but we're glad to hear it was corrected and you received your order within two working days of the replacement being processed.
We appreciate the feedback raised and hope to have the chance to earn your 5 stars in the future.
Kind regards,
The Packaging Zone
Not enough quantity
There were some small problems during the purchase process, but the customer service has solved them perfectly for me, thank you very much, I will continue to purchase in the future.
4 januari 2023
Svar från The Packaging Zone
Hi Anjun,
Thank you for taking the time to give us your updated feedback.
We are glad to see that we were able to resolve this issue and processed a replacement. We are extremely thankful for you and hope to see you again soon.
Kind regards,
The Packaging Zone
Fantastic service
Fantastic service. I live offshore and often find problems with companies delivering or charging a fortune to deliver. My package arrived quickly and the bags are great quality, exactly what I needed. I will be using them again.
24 februari 2023
Svar från The Packaging Zone
Hi Julie,
Thank you for you 5* review.
It's great to see you're pleased with our speedy service and are glad you're liking our mailing bags just as much.
It's fantastic to see you will continue using us for your packaging requirements and are happy with all aspects of your order and experience with us.
Kind regards,
The Packaging Zone
Highly recommended
Super easy to order, fast delivery and great product quality.
Thank you
10 februari 2023
Svar från The Packaging Zone
Hi Costel,
Thank you taking the time to leave us five-star review.
It's fantastic to see you will continue using us for your packaging requirements and are happy with all aspects of your order and experience with us.
Kind regards,
The Packaging Zone
Svar från The Packaging Zone
Hi Andrew,
Thank you for taking the time to leave us a 5* review. We look forward to seeing you again soon.
Kind regards,
The Packaging Zone
Good quality packaging materials at a…
Good quality packaging materials at a great price with fast delivery
30 januari 2023
Svar från The Packaging Zone
Hi Jonathan,
Thank you taking the time to leave us five-star review.
We strive to offer all of our customers the highest quality products and best services, so we are thrilled to hear that we accomplished this.
Your appreciation does not go un-noticed and we look forward to working with you again in the future!
Kind regards,
The Packaging Zone
Svar från The Packaging Zone
Hi Julie,
Thank you for your 5* review.
We are delighted to see your order arrived with our third-party courier quickly and we hope your mailing bag samples serves you well.
Kind regards,
The Packaging Zone
Every bag out of 100 the sticky strip…
Every bag out of 100 the sticky strip couldn’t be pulled off to stick down the parcel. Had to use sellotape which defeats the purpose of the delivery bag.
14 december 2022
Svar från The Packaging Zone
Hi Brian,
We are saddened to see only your 1* star review and negative experience on this occasion.
Please accept our apologies for any inconvenience caused. We are pleased that our customer service staff has been in contact to assist in resolving the issues identified. Please be assured that all comments have been forwarded to the appropriate departments to guarantee that similar situations do not reoccur.
We hope we’ll have the opportunity to serve you again
Kind regards,
The Packaging Zone
Svar från The Packaging Zone
Hi Susie,
It's great to see you're pleased with our speedy service and you're liking our mailing bags just as much. We're glad to see that they are meeting your needs and look forward to seeing you again when you need more packaging!
Kind regards,
The Packaging Zone
Great products and service
Great products and service! Fast turnaround time.. ordered 400 bags for a small home based business.. the product was as stated and of good quality
25 oktober 2022
Svar från The Packaging Zone
Hi Adrian,
It's great to see you're pleased with our speedy service and you're liking our mailing bags just as much. We're glad to see that they are meeting your needs and look forward to seeing you again when you need more packaging!
Kind regards,
The Packaging Zone
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