placed an order for 4x 6 packs of tape and bags 1 pack of tape arrived and bags speratate. whats alarming is this is the 3rd time this has happened... customer service is non existent... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have finally used up all of the free samples I received, I only expected one! They seemed quite strong and I have shipped 4 parcels using them all have arrived at their destination well! I really li... Se mer
Företaget har svarat
Order was easy to place and website easy to navigate. Disappointed with delivery, as we are a business and closed at weekend. Package was left outside building, unsheltered, on a Friday we think, so... Se mer
Företaget har svarat
We bought mailing bags from this company many times to mail out our smaller items. As an online business our service is paramount. With our last order there was a problem that was eventually and succe... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Packaging Zone, a young and dynamic company, is an importer and distributor of packaging products throughout the United Kingdom. We pride ourselves to be the packaging solution company whose services are specially tailored to e-commerce businesses of all sizes. E-commerce is a fast-moving industry which is why we have an adjusted service offering to ensure your industry with a flowing supply of products. With a rapidly expanding range of high-quality products and materials. TPZ Group strives to give the best customer experience in the most effective way. Our dedicated team take into consideration the need of our customers, sourcing our products directly to ensure a trustworthy service.
Kontaktuppgifter
Unit 5c, Tungsten Park, Colletts Way, Witney, OX29 0AX, Witney, Storbritannien
- (+44) 020 8064 1686
- cs@thepackagingzone.com
- thepackagingzone.com
3,2
Medel
140 omdömen
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Har inte besvarat negativa omdömen
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Thank you
After not receiving my order after 2 weeks I managed to get in touch and receive a full refund! Thank you
18 november 2024
Svar från The Packaging Zone
Dear Charlotte ,
We sincerely apologize for the delay in your delivery and for not meeting your expectations. Our standard delivery time is indeed 3-5 working days, and we regret falling short in this instance.
Could you please share your order details with us at CS@thepackagingzone.com? We’ll investigate this immediately and ensure your order is prioritized.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Kind regards,
The Packaging Zone Team
Svar från The Packaging Zone
Hi,
Thank you for your feedback. We’re glad to know the order was delivered to a safe place.
If have any other concerns, please don’t hesitate to reach out to us at CS@thepackagingzone.com. We’re here to help!
Kind regards,
The Packaging Zone Team
Svar från The Packaging Zone
Hi Xandrea,
Thank you for your kind words! We’re thrilled to hear you’re happy with our service. Your support means a lot to us, and we look forward to serving you again in the future!
Warm Regard
The Packaging Zone Team
Good prices on the packaging bags
Good prices on the packaging bags, not as strong as I thought they would have been. Emailed for a VAT invoice and never got a reply.
30 oktober 2024
Svar från The Packaging Zone
Hi Anne,
Thank you for sharing your feedback! We’re pleased to hear you found our prices competitive, though we’re sorry the bags didn’t fully meet your expectations. Regarding the VAT invoice, we didn’t receive an email from you about this issue, but as soon as we saw your review, we immediately sent it over. We genuinely value your business and are committed to improving your experience. If you feel we’ve resolved your concerns, we’d greatly appreciate it if you could consider updating your review. Thank you for giving us the chance to make things right!
Warm Regard
The Packaging Zone Team
Great product and fast shipping
Great product and fast shipping. Only problem I had is when I signed up I didn’t get my discount code as promised and I tried messaging customer service for 3 days straight and got no response
23 oktober 2024
Svar från The Packaging Zone
Hi Jack,
Thank you for your feedback! We're delighted you’re happy with the product and fast shipping, but we’re truly sorry to hear about the issue with your discount code and lack of response. This isn’t the level of service we strive for. Please reach out to us at CS@thepackagingzone.com, and we’ll ensure this gets resolved promptly. Your satisfaction is our priority, and we appreciate your understanding.
Warm Regard
The Packaging Zone Team
Hi if I can I will give you o star…
Hi if I can I will give you o star because I emailed them so many times about my product I bought but there never replied. There are no phone numbers to call . My £25.69 gone.
26 oktober 2024
Svar från The Packaging Zone
Hello Khaled,
We’re sorry to hear about your experience and any frustration caused. According to our records, your order was delivered the very next day, but we definitely want to ensure everything is sorted out. Please reach out to us at CS@thepackagingzone.com, and we’ll be happy to investigate further and assist in resolving any outstanding issues. Once everything is resolved to your satisfaction, we’d appreciate it if you could consider updating your review.
Thank you for giving us the chance to make this right.
Best Regards,
The Packaging Zone
Mailing bags
Ordered on pack of 100 grey mailing bags and they were delivered the next day. Very good quality bags and super fast delivery. Will definitely use again
23 oktober 2024
Svar från The Packaging Zone
Hi Gary,
Thank you so much for your kind review! We're delighted to hear that you’re pleased with the quality of the mailing bags and that our speedy delivery met your expectations. We look forward to serving you again soon!
Best Regards,
The Packaging Zone
I got what I wanted at a reasonable…
I got what I wanted at a reasonable price. It came quickly. What more can you ask?
2 oktober 2024
Svar från The Packaging Zone
Hi Alison,
Thank you for the great review! We're thrilled to hear you got exactly what you wanted, and that our quick delivery and pricing met your expectations. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out. Looking forward to serving you again!
Best Regards
The Packaging Zone
Svar från The Packaging Zone
Hi Hempstead,
Thank you for the feedback! We’re glad to hear you appreciated the care we put into our packaging. We always strive to balance protection with practicality, so your comments are valuable as we continue to improve. If there’s anything we can adjust to enhance your experience, please let us know!
Best Regards,
The Packaging Zone
SCAM COMPANY DO NOT USE !!
SCAM COMPANY DO NOT USE !!! ordered wrap from this company it did not show up , i contacted them they said they would ring back but didn't so rang them back they didn't want to talk and said they would ring me back again but i said no where's my order they said its been lost in transit , asked for it to be sent again they said no problem , still no sign of the pallet wrap and now they wont answer the phone no more now so lost my money , I've emailed them and called multiple times but nothing , totally scammed by this company DO NOT USE THEM
16 september 2024
Omdöme utan inbjudan
Svar från The Packaging Zone
Hi Stewart,
We sincerely apologize for the frustration and inconvenience you've experienced with your recent order. We understand how important this is to you, and we regret that the delivery process has not gone as smoothly as it should have.
We have already processed your order again, and it should be with you shortly. Unfortunately, our delivery partner has still been unable to trace the original parcel, and we deeply regret the delay this has caused.
Once your new order arrives, and if you’re satisfied with the quality of the product, we kindly request that you consider retracting or updating your review. We are committed to resolving this for you and ensuring your satisfaction.
Thank you for your patience and understanding.
Best regards,
The Packaging Zone
No issues came quickly good product…
No issues came quickly good product rash to order
27 augusti 2024
Svar från The Packaging Zone
Hi Jessie,
Thank you so much for your kind words! We're delighted to hear that your order arrived quickly and that you’re happy with the product. It’s great to know that we met your expectations.
If you ever need anything in the future, don't hesitate to reach out – we’re always here to help!
Thanks again for choosing us.
Best regards,
The Packaging Zone
Poor customer service
I ordered some packing envelopes, which never arrived! No response from customer services and I have emailed 3 times and called twice. Telephone number rings and then disconnects? Wondering if this is a bogus company?
3 september 2024
Omdöme utan inbjudan
Svar från The Packaging Zone
Dear Rachel,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused.
Please note that we have already resent your order of packing envelopes, which should arrive shortly. We appreciate your patience during this time. If you are satisfied with the quality and service once the order arrives, we kindly request that you consider retracting or updating your review.
Should you have any further concerns, please do not hesitate to get in touch with us. We are here to assist you.
Thank you again for your understanding.
Best regards,
The Packaging Zone
Good quality product and a very fast…
Good quality product and a very fast delivery.Really happy
7 augusti 2024
Svar från The Packaging Zone
Hi Maria,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the quality of our product and the speed of our delivery.
Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need anything in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Best regards,
The Packaging Zoner
poor response from customer support…
poor response from customer support team
i am exciting customer more than 1 year.
i ordered once and try to repeat order from company but unable to login.
called several time customer support to reset my online account.
poor response from person who handle customer service.
unable to resolve my account login issue.
avoid this company to buy item.
looks not interested for business.
west of time.
2 augusti 2024
Omdöme utan inbjudan
Svar från The Packaging Zone
Dear Vishal,
Thank you for taking the time to share your feedback with us. I sincerely apologize for the difficulties you’ve encountered with our customer support team and the issues with your online account.
We greatly value your loyalty as a customer over the past year, and I’m truly sorry that we have let you down on this occasion. Your experience does not reflect the high standards of service we aim to provide, and I assure you that this matter is being addressed with urgency.
If the issue is still not been resolved please let us know on cs@thepackagingzone.com, I’ll personally escalated your case to our senior technical team. If the issue persists, please don’t hesitate to reach out to me directly—I am here to ensure that this is resolved swiftly and to your satisfaction.
We appreciate your business and want to make things right. If this situation is resolved to your satisfaction, we kindly ask you to consider updating or retracting your review. Your feedback is vital to us, and we’re committed to using it to improve our services.
Thank you for your understanding and for giving us the opportunity to address this issue. We look forward to continuing to serve you.
Warm Regards,
TPZ Team
Damage and no response yet.
I have never had an issue previously but am now very concerned after reading other reviews. My order (1180) was sent out in 3 parcels. 2 have been delivered to my neighbour, the third has been "Damaged Beyond Repair" during transit with Evri. A situation Evri made me aware of. I have forwarded the situation to the company, responding to the email confirmation, and also forwarding the email to their Customer Services and Order emails. I have also raised it as a claim with PayPal. I have not yet received a response and will update my review once I get one. However, unless they resolve this very quickly I shall not be using them again and would recommend that others don't use them as issues do happen, but they must be resolved.
Edit: They have still not responded, I am trusting that PayPal will refund the money that is wasted on their awful service. I have now researched and found a cheaper supplier (Stock Supplies Ltd!) so will be using them in the future. AVOID AVOID AVOID THIS COMPANY
15 augusti 2024
Omdöme utan inbjudan
Svar från The Packaging Zone
Dear Cara Partridge,
Thank you for bringing this situation to our attention. I sincerely apologize for the inconvenience caused by the damaged parcel.
As soon as we were informed of the issue, we took immediate action to dispatch a replacement for the damaged items the same day. I’m pleased to inform you that the new parcel was successfully delivered to you on 19th August.
We genuinely value your feedback and are committed to ensuring your satisfaction. Given that we’ve swiftly addressed and resolved the issue, we kindly ask that you consider updating or retracting your review as mentioned in your previous message. Your updated feedback would be greatly appreciated and will help us continue improving our services.
Please feel free to reach out if you have any further questions or need any additional assistance. We are here to help and hope this resolution meets your expectations.
Thank you once again for your understanding and continued support.
Best regards,
TPZ Team
Scammers
Scammers, they're sending out packaging materials at half the stated size, I received 50 metres of bubble wrap after ordering 100, they have not responded, STAY AWAY, THEY DO NOT DESERVE YOUR CUSTOM OR MONEY.
19 juli 2024
Omdöme utan inbjudan
Svar från The Packaging Zone
Dear Andy,
Thank you for your positive review! We're delighted to hear that you were satisfied with the product and its prompt arrival. Your feedback is greatly appreciated and encourages us to keep providing excellent service.
We look forward to serving you again in the future.
Best regards,
The Packaging Zone
Svar från The Packaging Zone
Dear Mark,
Thank you so much for your wonderful review! We are thrilled to hear that you were pleased with the packaging and prompt dispatch of your film wrap. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Packaging Zone
Svar från The Packaging Zone
Dear Dilky,
Thank you for your fantastic review! We're thrilled to hear that you found our products to be of high quality and that our delivery service was prompt. Providing top-notch products and fast delivery is what we strive for, and we're delighted that we could meet your expectations.
Your satisfaction means everything to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us. We can't wait to serve you again soon.
Warm regards,
The Packaging Zone
Cheap and fast! And high quality.
Cheap and fast!! High quality products. What else can I ask for?
29 januari 2024
Svar från The Packaging Zone
Dear Alvaro,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our products to be both affordable and of high quality. Providing excellent value and fast service is our goal, and we're delighted that we could meet your expectations.
Your satisfaction means the world to us, and we appreciate your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us. We look forward to serving you again in the future.
Warm regards,
The Packaging Zone
Detta är Trustpilot
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