Great experience with The Out. Everything was smooth from start to finish – very easy process and excellent service. The team was professional, friendly, and made the whole rental straightforward. T... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Second rental with The Out in London, wouldn't use any other car rental. All cars are Range Rovers, like new. Love the drop off and pick up service, especially valuable with kids and luggage. And... y... Se mer
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I had an excellent experience using The Out for my recent car hire. The whole process from booking to collection was smooth, straightforward, and very well organised. The platform itself is easy... Se mer
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Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Se mer
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Företagsinformation
Skrivet av företaget
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Kontaktuppgifter
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Storbritannien
- hello@theout.com
- theout.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
Paper booked car for delivery post long flight from Dubai with wife, 6 year old and a 3 year old. Before taking off informed the company that the flight was going to land late, was informed I would have to pay £50 extra fee for late delivery…. Already expensive but fine.
Car NEVER turned up and there is no way to contact the company post 6pm. Nobody to call, chat on website doesn’t work. Now stranded at Heathrow. Totally terrible, don’t use them.
30 juli 2025
Omdöme utan inbjudan
Svar från THE OUT
Hi Nicholas,
Thank you for taking the time to share your feedback. We’re sorry to hear that things didn’t go as smoothly as expected after your flight.
We’ve looked into your booking and can see there was a request for a later delivery time. As this would have been outside our usual operating hours, an additional fee would have applied. It seems there was a miscommunication around confirming that change, so the delivery remained scheduled for 6pm.
Our driver arrived on time and waited until 7pm, in line with our policy. As we didn’t receive any contact during that time, they had to leave the site. We understand you tried to get in touch shortly after, and we appreciate how frustrating it must have been not to reach anyone. We do try to be as clear as possible that our customer support team is available between 9am and 5pm, and we know that limited hours can be challenging when travel plans change late in the day.
A full refund has been processed, and no charges have been applied to your booking. We do appreciate your feedback and will continue working to improve how we support customers when schedules shift unexpectedly.
Kind regards,
THE OUT
Amazing service
Amazing service, kept up to date regularly, the car was immaculate, delivery driver was friendly and very informative.
22 juli 2025
Svar från THE OUT
Thanks for your kind words! We're so pleased everything went smoothly and that you found the car and service up to standard.
Looking forward to your next trip with us!
Exceptional Experience and service Every step of hiring our Range River to…
Every step of hiring our Range River to picking it up at the airport to returning it back to the airport was stress free and easy . We will definitely be using the out again and I highly recommend hiring a car through the out . Overall it was an exceptional experience and service .
21 juli 2025
Svar från THE OUT
Thanks for the lovely review! We're so glad to hear everything from pick-up to return was smooth and stress-free.
We look forward to welcoming you back again soon!
Great experience
Great experience. Wonderful car - which was brand new. Great service from Sebastian and Arif - thank you both.
28 juli 2025
Omdöme utan inbjudan
Svar från THE OUT
Thanks for the kind words! We're so pleased you had a great experience and enjoyed the brand-new car. We'll be sure to pass your thanks on to Sebastian and Arif!
The Out is the best!
The whole experience of booking through an app, receiving support and getting the car dropped off and picked up is extremely convenient and reliable. The cars themselves are fantastic to drive and well prepared and its a competitive price.
19 juli 2025
Svar från THE OUT
Thanks so much for your review! We're really glad you found the whole experience convenient and reliable - and that you enjoyed the car too.
Looking forward to your next trip with us!
Land Rover Defender 130 for 10 days from Heathrow
Excellent Car. Delivered and picked up on time. Good communication.
11 juli 2025
Svar från THE OUT
Thanks for the great feedback! We're so pleased you enjoyed the Defender 130 and that everything went smoothly from Heathrow.
Hope to see you again soon!
Svar från THE OUT
Thanks for the kind words! We're glad you enjoyed the vehicle and that everything ran on schedule - hope to welcome you back again soon!
Everything was executed as planned. Plus the customer service is highly responsive.
Everything was executed as planned and the customer service was exceptionally responsive.
11 juli 2025
Svar från THE OUT
Thanks for the great feedback! We’re really pleased everything went smoothly and that the team could assist quickly - hope to see you again soon!
Can't fault the expeirence
Bit pricy, but can't fault the experience. Delivery and collection were both great and made my life much easier. Came with the specific car seats we needed. New model car that arrived very clean. Would use again.
18 juli 2025
Svar från THE OUT
Thanks for the honest feedback! We're glad the delivery, collection, and car setup made things easier for you, and it's great to hear the seats and clean, new model met expectations.
We look forward to next time!
Svar från THE OUT
Thanks for your review! Great to hear everything ran smoothly, from punctual delivery to a clean, fueled-up car.
We hope to see you again soon!
Not that good
Not that good
Because I rent last year many times
This year one time but
Still not back the 5000
14 juli 2025
Svar från THE OUT
Thank you for taking the time to leave us a review, and for hiring with us so many times - we really appreciate your continued support. We're sorry to hear this experience didn’t quite match your previous ones.
Regarding the deposit, it was released on our side shortly after your rental ended. However, depending on your card issuer, it can sometimes take up to 10 working days (though usually sooner) to appear back in your account.
If you need any proof of the release or transaction details to share with your card issuer, our support team will be happy to help. We hope to welcome you back again soon!
Very patient and helpful team
Overall pleasant, efficient and polished experience with THE OUT. Presented with my overseas drivers' licence, the team (especially Salma and Roan) were very patient in helping me through the licence vetting process, which was much appreciated!
5 juli 2025
Svar från THE OUT
Thanks for your kind words! We're so pleased to hear everything went smoothly and that Salma and Roan were able to support you through the process.
Hope to welcome you back again soon!
Should call the company "The Return" because I'll be back, A1 experience!
From start to finish, the process was seamless.
I knew what was going on, who was delivering, who was collecting. The support teams responded within minutes of my email when I had a query. The pick up was simple as was the drop off.
AND THATS BEFORE WE DISCUSS THE CAR! Which was, superb! Can't fault it at all, loved every single part of it.
8 juli 2025
Svar från THE OUT
We love to hear this - thanks so much for the brilliant review! Delighted to hear everything went smoothly and that the car lived up to expectations.
We’ll be ready when you return!
Fantastic experience! Will use again!
Drop off service amazing. Pick up flexibility very much appreciated. Car was amazing. Communication with the OUT team spot on. Post hire communication fantastic! Will use again!
5 juli 2025
Svar från THE OUT
Thanks so much for the great feedback! We're glad the flexibility and service made a difference, and that you loved the car.
Looking forward to next time!
Great car rental company
Great car rental company. Prices may be a little on the higher side, but you very much get what you pay for: premium Jaguar Land Rover cars, fast and convenient delivery/pickup and overall excellent service. Will use again.
1 juli 2025
Svar från THE OUT
Thank you for the great feedback! We're so pleased you enjoyed the convenience and quality of the service.
Looking forward to your next trip with us!
If I could give 6/5 I would.
30 juni 2025
Omdöme utan inbjudan
Svar från THE OUT
We love to hear that - thank you! We'll be ready with another 6-star experience whenever you are!
Svar från THE OUT
Thanks so much! We appreciate you choosing THE OUT.
Very happy customer
The car was well-maintained and clean. The ride was smooth without any problem. The collection person came on time to collect the car at the airport drop-off after I unloaded my bags. Save a lot of time if I have to drive the car to the usual rental return car park.
16 juni 2025
Svar från THE OUT
Thank you for your review! We're glad to hear the car met your expectations and that the airport collection helped save you time.
Hope to welcome you back again soon!
Great experience overall!
It was a seamless experience and both members of staff we met were extremely friendly and professional. The car was spotless and a high spec which made it a pleasure to drive. Would definitely recommend!
16 juni 2025
Svar från THE OUT
Thank you for the lovely feedback! We're so glad you had a seamless experience and enjoyed the car. We’ll pass on your kind words to the team - looking forward to next time!
Svar från THE OUT
Thank you! We're so pleased to hear it was a flawless experience.
Hope to see you again soon!
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