theory11 Omdömen 

If ever I have issues with my shipment, this company deals with absolute professionalism and swiftness, and I know that they work very hard-even overtime-to accomplish customer satisfaction. Even if you write them a last minute letter (I prefer to write over calling), they acknowledge it and correct it as fast as possible. On a couple of occasions, I had certain issues with my shipment; once I was at fault; once it was a technical issue. They dealt with it in a friendly, efficient manner. I’m always impressed with their cordiality and competence!

Everything has been great! The customer service representative was quick and resolved my issue within a few emails. I love this company!

Great customer service, had an issue and it was resolved with no hassles. Love doing business with companies who respond to their customers and like to be fair and honest

I had a rather complicated shipping issue with an order I made for a few Christmas gifts. Mandy helped me solve the issue quickly and to great satisfaction. Therory 11's cards are awesome as well as their customer service.

If I could give no star I would. I paid for several items sent multiple emails and calls about my order and I never received my merchandise. Absolute scam.

I made a mistake on my order and contacted support asking to edit my order. I got instant changes and great service!!

I really loved that this company worry about there client also they have great prodects thats it 🙂

They are customer-focused and helpful. They resolved the issue I had with my order immediately. I would definitely shop there again if I had the chance. The products and service are of very high quality. I recommend them to everyone.

There has been a very great action taken on my problem.and request.
Thank.you very much!!!!

Ordered Peaky blinders cards, didn’t mention anything about longer for shipping just 4-8 business days after shipping. Google says the next business day for shipping

Have emailed multiple times to confirm if it’ll be delivered by Christmas. Was told it would take a week to ship. It’s been over a week and still haven’t shipped. No response from customer service and no idea if and when I’ll receive the cards! Feeling disappointed

Sent in a support ticket for an error on my order and they cancelled it and responded in 12 hours. This allowed me to place a new order with the correct items and correct mailing address. Also, they make the best decks.

Great communication. Fast help!

They have answered my questions correctly and really fast, the best website for magic tricks, I hope one day they will open a shop in Bulgaria since we don't have any magic shops here.

Best regards
Miroslav

Great products and great service.

Every single one of their products I have purchased is amazing quality and true works of art

Theory11 has some of the best products on the market. Customer support is absolutely outstanding; all representatives are expertly informed and are committed to helping customers understand any issues and help them be successful with their purchases. Thank you Theory11!

The company representative who returned my email was very polite in bringing my error to my attention without making me feel bad. I had forgotten my item wasn’t supposed to ship until after 11/10/25. I emailed asking why I hadn’t received a shipped email yet on 11/7/25! I am such a doofus!

Was told to email info for gif card for my grandson which I did…guess email was never seen. Got no answer just thanks for the input

I messaged Theory11 support after noticing print errors in my decks I got from them and they still didn't answer me after 5 days.