The Online Lighting Store Omdömen 

746
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We were surprised that one website offered an amazing choice of quality lighting at very good prices. Ordering was made straightforward with the website.. It even suggested the correct bulb for a... Se mer

Betygsatt 5 av 5 stjärnor

Prompt delivery even though item was sourced outide of Ireland. Very helpful Receptionist Joy when I made a telephone enquiry.

Betygsatt 3 av 5 stjärnor

The lamp arrived perfect. The shade arrived damaged. I emailed to say that got no reply. Not too sure if I would use again, as there is no reply to issues. Did'nt want to communicate negatively throug... Se mer

Betygsatt 5 av 5 stjärnor

Good choice of lighting, simple order process, competitive pricing and quick delivery. Lights look really nice in bedrooms. Good experience all round.

Företagsinformation

  1. Lampbutik

Skrivet av företaget

The Online Lighting Store...For All Your Lighting Needs.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

746 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(746)

185 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

We purchased two fabulous pendant…

We purchased two fabulous pendant lights and are delighted with the quality. We received regular updates about availability and delivery times and any queries we raised were answered efficiently by email. We are delighted with their customer service and will use this company again.

21 januari 2026
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Great stuff, glad you had a good experience with us and we would welcome you back at anytime.

Betygsatt 4 av 5 stjärnor

Reasonable Price

Reasonable Price, Decent Product, Delivered on time.

4 februari 2026
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thank you!

Betygsatt 4 av 5 stjärnor

All good but could have managed…

All good but could have managed delivery expectations better by advising of the timescale which was to be expected.

23 januari 2026
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thank you for your feedback Geoff, very much appreciated!

Betygsatt 5 av 5 stjärnor

Great company

Great company. This is my second time ordering from them online. The beautiful lamps arrived so well packaged and secured. So pleased.
5 star rating . Thank you !

10 januari 2026
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Glad you are pleased with your lamps Christine thanks for the review.

Betygsatt 5 av 5 stjärnor

Had a issue with my order

Had a issue with my order, one of the best customer services, addressed quickly without any inconvenience and left me a very happy customer
Will be returning in the future
Highly recommend*********

29 december 2025
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thank you for your great review, we really appreciate it!

Betygsatt 5 av 5 stjärnor

Excellent service

We received an excellent service from the company. There was a very good range of lights, they were competitively priced and the quality is excellent. We're really pleased with the lights we chose.

9 januari 2026
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thanks for your review Susan, we really appreciate it!

Betygsatt 5 av 5 stjärnor

Happy Customer

Very prompt service, no problem with this transaction.

5 januari 2026
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thanks for your review, much appreciated.

Betygsatt 1 av 5 stjärnor

Second shocking experience

Second shocking experience and would never use this company again.
2 items ordered in beginning of November with a delivery of 7 working days. No updates and after a lot of chasing items arrive in beginning of December. One of the items is broken. They make me pay for the return and yet again I had to chase for the refund which was only received today. 2 months of constant messages and saying they are sorry though clearly not as they would have sorted everything straight away and apologised.
In my first experience I bought a large lamp. They send me the medium and yet again I had to go through this rigmarole.
Quite sad as some decent stock but can’t go though this again.

6 januari 2026
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

I am sorry to hear this and I would like to look this further for you.

I would like to add one thing to this, if an item arrives broken we will always offer a replacement or parts to repair if this is possible, if this is rejected by the customer then the transaction is treated as a return and it would be up to the customer to return the item under the normal circumstances.

Your return arrived back in with us on the 18th of December, in normal circumstances this would be turned round and refund within 48hrs but the warehouse was only manned on the 19th and then closed for the holidays, the refund was carried out on the first working day we were back from the holidays.

I can also see that upon requesting the refund on Monday the 5th of January, which was our first day back after the Christmas Holidays, the refund was processed later that day and you were informed of this the next day.

I apologise that your original order took a bit longer to arrive than we like and state on the website and this is something I will be looking into further.

Betygsatt 1 av 5 stjärnor

Just go elsewhere even if it costs more

First of all the item turns up damaged. Then when I want to return it due to the damage they make you pay the return postage and customs fees to Ireland. Then it's always hard to get hold of them. Just don't bother, go elsewhere even if it costs more

15 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Just as described!

Lampshades arrived on time and very well packaged!

30 december 2025
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thanks for taking the time to write this, we appreciate it.

Betygsatt 5 av 5 stjärnor

Communication with this company is… excellent

Communication with this company is excellent customer service, their ability to answer questions and product availability is all excellent. I’ve got a few items from the store and I will continue to shop here

3 november 2025
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thanks for this!!!

Betygsatt 5 av 5 stjärnor

Just Beautiful

Was ordered at the beginning of December, it arrived when it said it would arrive. Packed really well and gave extra crystals ( just incase). And it looks fantastic, so many people have commented on how beautiful it looks.

6 december 2025
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thank you, much appreciated.

Betygsatt 1 av 5 stjärnor

Terrible

Terrible, avoid at all costs. I ordered in late November and nothing arrived. They pretended they tried to deliver in early December but I had cameras which showed they didn't. They they said on Dec 15 they would deliver in the "next few days" Since then nothing but silence, no responses to queries, nobody answers the phone.

27 november 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great selection

Great selection. Order process was easy. Delivery not the fastest, but good value prices.

12 december 2025
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thanks of your input, will look into your delivery issue.

Betygsatt 5 av 5 stjärnor

Top quality lights

Top quality lights. Very speedy delivery. Very happy customer.

29 december 2025
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thanks for this, glad you were pleased!!!

Betygsatt 5 av 5 stjärnor

What made my experience great is that I…

What made my experience great is that I received exactly what I had ordered. The quality & size in a picture can look very different to the real thing. I ordered the Ikat red/green small shades for wall lamps & they are beautiful! Lovely quality & perfect size. They arrived promptly too. Unfortunately the rechargeable bulbs (I'm not wiring lights in) weren't so prompt so am still waiting for their arrival (from another company).

28 december 2025
Omdöme utan inbjudan
Logotyp för The Online Lighting Store

Svar från The Online Lighting Store

Thank you, I am glad we lived up to your expectiations.

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