We have now purchased two beds over the past few years from the oak bed store! We dealt with Nina and Georgie in their customer service team who have been exceptional!! Telephone manner, knowledge of... Se mer
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Det här tycker kunderna
I am so impressed with this company - not heard of them before …. But the product ( bed and bedside tables ) is fabulous - looks amazing and is SOLID which is great . A member of staff picked up tha... Se mer
Excellent communication throughout. I did have one minor issue, phoned them up and the matter was promptly resolved. Item seems solid and is exactly what I was looking for.
I ordered a bed on the Friday night (they are closed over the weekend) and I messaged customer services asking if it could be dispatched quickly as I was without a bed and i recieved a prompt respons... Se mer
Företagsinformation
Om The Oak Bed Store
Skrivet av företaget
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Kontaktuppgifter
11 Fitzherbert Spur, PO6 1TT, Portsmouth, Storbritannien
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service. The oak guest bed is perfect. Would highly recommend.
26 maj 2026
I wrote to the company on my issues and…
I wrote to the company on my issues and the response has been poor on one and none on the damages on the bed.
26 maj 2026
Svar från The Oak Bed Store
Hi Varsha,
Thank you for your review.
We are sorry to hear that you feel this way.
Having reviewed our records, we can see that you emailed us on 10th June at 1:18pm regarding the issues you had experienced. We replied the same day at 1:39pm, just 21 minutes later, requesting further information so that we could investigate and assist you.
In your email, you advised that there was a dent in the metal base. To assess this properly and determine the most appropriate resolution, we requested photographs of the damage. Unfortunately, we have not received a response to that request, nor have any photographs been provided.
You also mentioned that two screws and two wooden sticks were missing. As ottoman beds contain a large number of different bolts, fittings and components, we provided the assembly instructions and hardware list and asked for clarification regarding the specific parts you believed were missing. Unfortunately, simply referring to “two screws” and “two sticks” does not allow us to identify the components in question, particularly as there are multiple types of fixings included and no parts listed as “sticks” within the hardware inventory.
We are always committed to resolving any issues our customers experience and, as demonstrated by our response within 21 minutes of receiving your email, we endeavour to provide prompt support whenever assistance is required. However, in order for us to investigate and provide an appropriate solution, we do require the requested information.
Please reply to our previous email with photographs of the dent and details of the specific components you believe are missing, and we will be more than happy to continue assisting you.
Kind regards,
Aaron
The Oak Bed Store
A great service from start to finish
A great service from start to finish. Support team get in providing updates. We had to change our delivery date and they helped us do all the bits, keeping us informed all the way through to the frame arrived.
26 maj 2026
On time and polite delivery driver who…
On time and polite delivery driver who was helpful
9 maj 2026
Great price and very helpful customer service…
Great price and very helpful customer service. When it came to putting the bed together the instructions were very clear and the quality of construction was very good, there was even extra hardware included in case I lost anything!
The two blokes who delivered it could have been a bit friendlier and easier to communicate with when they got lost on the way to the house - hence the one star knocked off.
9 maj 2026
Great service and customer support and…
Great service and customer support and product just what we needed
8 maj 2026
Boston off white king size bedPleased with our purchase
Pleased with our purchase. A nice solid bed which was easy to construct.
I was able to contact the company for updates on delivery and Georgia was very helpful.
12 juni 2026
Damaged part of bed replaced within a…
Damaged part of bed replaced within a few days. Delivery guys made sure replacement was ok and took damaged part away with them in the packaging.
21 maj 2026
Great quality and easy to assemble
Lots of cardboard and packaging, well protected. What a joy to assemble. Not to bad to lie on either 😉
21 maj 2026
Efficient excellent service
19 maj 2026
Great experience!
5 maj 2026
Svar från The Oak Bed Store
Thank you so much for leaving us your 5 star review Haider - we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
Easy to order
Easy to order. Kept up to date with progress. Delivery driver rang 20 minutes before arriving
14 maj 2026
Absolutely amazing furniture-very well…
Absolutely amazing furniture-very well made, solid and looks great. A few spare parts it’s spot on idea. I’m very happy with the purchase and highly recommend this company.Thanks 👍
14 maj 2026
Excellent quality product and great…
Excellent quality product and great price. The bed frame itself is great quality, the assembly instructions were consice and easy to follow. Delivery was in time and customer service were very helpful
1 maj 2026
Excellent customer service when I had a…
Excellent customer service when I had a delivery problem, which was resolved quickly
14 maj 2026
Svar från The Oak Bed Store
Hi Simon,
Thank you so much for your kind review.
I’m sorry for the delivery issue you experienced, but I’m really pleased we were able to get everything sorted quickly for you. We always aim to resolve things as smoothly and promptly as possible, so it’s great to hear you were happy with the outcome.
Thank you again for taking the time to share your feedback and for choosing The Oak Bed Store.
Kind regards,
Georgie
The Oak Bed Store
Quality of bed frame great, delivery poor!
Quality of the bed frame is superb, easy to assemble & looks better than we expected. Delivery however was poor. They dropped off 4 parcels would not give us time to check them, and just left. We had no headboard but a pergola instead!!!
It took us 2/3 days to get this exchanged sorted & was still not delivered to us until 5 days later. Poor company Ferduco used for delivery, drivers did not understand English & no apologies offered.
14 maj 2026
Great company and lovely products
Great company and lovely products, really pleased with our bed and bedside tables. Georgie was super helpful checking wood colours and sending out samples.
14 maj 2026
Svar från The Oak Bed Store
Hi Jen,
Thank you so much for your lovely review.
I’m really pleased to hear that you’re happy with your Chester Ottoman and bedside tables, and that everything has worked out well with your order.
It was a pleasure to help with the wood samples and colour choices — I’m glad they helped you feel confident in your decision.
Thank you again for taking the time to share your feedback and for choosing The Oak Bed Store.
Kind regards,
Georgie
The Oak Bed Store
Nice looking bed, quality oak.
Good communication and all went well with the delivery. The packaging was very good. The bed is good quality oak - slightly less sturdy looking than our previous bed. It was fairly time consuming to put it together but not difficult. It looks great in the bedroom and we hope it will be strong enough to last for many years. We didn't notice a weight limit on the product - maybe we missed it!
29 april 2026
Svar från The Oak Bed Store
Thank you so much for leaving us your 5 star review David - we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
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