thenewkits.com Omdömen 

Beware! My purchase arrived too late for the birthday gift due "shipping issues". I asked to return the item in its original unopened package but was told returns would only be accepted if the item was faulty.

Despite long shipping time, the quality of the shirt is absolutely worth it. And if you have any issues with your order their customer service is very helpful.

OK. I am updating my review of this company after my recent experience. I am not changing the level of stars but I will change the review. I ordered a pair of football boots some weeks ago, however when delivered, they were not what I expected. Nothing like the picture. In fact, they were a much cheaper looking version of what I expected. I sent them emails without a response until they eventually replied about 2 weeks after the delivery. They are now considering a refund/return. This is after my previous scathing review. However, this entire process should never have happened. Any customer who is unhappy with a purchase should be responded to promptly. The fact the company does not send (or didn't in my case) a confirmation of the order by email is also unsettling. I just hope to put this experience behind me.

Absolutely terrible customer service.
We put in an order on May 6th and still have not received our order. We have contacted customer service multiple times over the last 2 months. During the conversations, the addressed my husband by another customer's name, told us our order had shipped and then replied to the email weeks later that an item was out of stock. Gave us faulty tracking. I had to report them to the BBB to get actual help. We asked for a refund which they said they would give, then emailed us that actually our order would arrive 7/14 so no refund--- did not arrive on 7/14. I would never recommend this site.

Stupidly I came on here after ordering and saw the reviews and thought the worse but today my shirts turned up. I ordered the new inter Miami and a club America shirt. Both are pretty decent quality, obviously not the greatest but you know that when ordered from a site like this but I really like both shirts. I went for xxl and they are a pretty decent size. The delivery took 11 days which isn’t bad either. I will probably use them again and would also recommend.

Paid express delivery. order hasn’t arrived. chased info with customer service and they will not answer my question re:arrival date. Said it has been dispatched but awaiting tracking info. Reading 5 star reviews are clearly fake and now concerned i won’t get the order or my money back

The available tracking system is rubbish, ordered new England ladies kit on 30th of May, thenewkits site shows pre-transit currently shipped. Other tracking sites show shipped 13th June and as of the 23rd June Royal mail still shows current status as expecting it. So over 3 weeks and I still have no idea where in the world my order currently resides. Not even got a delivery estimate, here I'm hoping it gets here before the actual tournament.
26th June
Arrived today quality is good, size recommend ordering size bigger. So overall happy with the quality and value but needs work on it's tracking information also needs to be more transparent with delivery times, as 48hr only means after royal mail receive it, leaving a 2 week black hole.

I have amended my one star review to three. I'm not giving any further stars as it wasn't until I posted a one star review that my refund was actually processed. In future New Kits, please ensure you refund more promptly when someone orders a kit that's our of stock. I did not expect to wait a month for a refund.

Ordered few times and the quality is amazing! I keep buying my shirts here

ordered an iraqi kit and it looks beautiful!

I've just received my order it took just 2 weeks to arrive from placing my order, and I absolutely love my new top,,,, I will buy from the newkits again 🙏🙏

Bought an Ireland 🇮🇪 & Malaga Jersey 🇪🇸 great quality 👌🏻 took about 2 1/2 weeks to come with express delivery 🚚

This is a scam, avoid. Ordered a personalised shirt on the website a month ago. Used the tracking service on their website but it’s useless. Have chased twice and absolutely no reply. Now I can see that the website is “under construction”. I’ll be contacting my credit card company and Action Fraud. Please avoid this website. Order # 647704

I have ordered a jersey and it’s been a week since they confirmed it was being sent. I wanted to track the order, but the USPS website said it is invalid. Through the New kits website, I can’t access my account anymore, and the order can’t be tracked successfully, order #654361. Please, respond as soon as possible.

Received Benfica Jersey that said we could put a name on it.received today although in morning that checked still had not shown is being delivered which is awesome cuz glad to get BUT what we paid for NOTwhat we received.material awesome, size correct but name was missing in back. all it said was Sagres.. not name of the player we chose.I tried to go back on site n make a complaint unfortunately to my surprise the site cannot be reached.order # 611993 in case someone responsible sees this n know that a child that was longing for this jersey n we thought we will be getting n paid for, will be very disappointed.in general in my circle n family we order a lot of sports stuff,from this site never again..shame, disappointed

*****DO NOT BUY FROM THIS COMPANY******

I ordered a Vasco Da Gama football top on April the 22nd 2025. After 7 days I did not even receive a email notification confirming the usual order number, delivery times etc despite the money leaving my account. I contacted them through their contact page and I received a order number and a tracking number for Royal Mail a few hours later. I clicked on the link and it said "pre transit". I kept clicking on the link every few days and it still would say "pre transit". Now!!!!! ....a month later, still haven't received the product. I contacted the company again asking them where is my product? It has been a whole month. They sent a email a few hours later with a "hello" and the same royal mail tracking link that I was given originally and guess what it still said "pre transit" when you clicked on it. A few more days later I contacted them again and they again sent the same email saying "hello" and again with the same link that still said the same "pre transit".
This time I contacted my bank, who refunded my money and are now in dispute with this pathetic company.
Now funnily enough after the bank has got involved , surprise surprise!!! These jokers now send me a email containing more than a one word "hello". Now they are pretending that they are concerned about where the package is, there are "issues" with the delivery blah blah blah.

I purchased a shirt few weeks ago from that moment I haven’t received any response from the company and when I try to contact them my email goes rejected. DO NOT BUY FROM THEM

Terrible site, do not order. Our purchase never came and they have not reissued new product nor refunded money. No customer service. Use different site, not tis one.

Ordered Bob Marley Ajax shirt, great quality !
2 week wait but absolutely worth it .
Thank you

It does take about a month to arrive but I would say it is worth it. Very happy with the quality and the shirts I couldn't find anywhere else. Thanks!