Definitely recommend this website. So many beautiful items for sale! My order looked even better in person. I had a slight issue with the courier, but Marta sorted things really quickly. Brilliant ser... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a multi coloured Zebra head from The Lily Pad. It was offered at an amazing price. It arrived in perfect condition, being well packaged. Arrived in super quick time and could not be more... Se mer
We couldn’t have been happier with our wedding cake! From start to finish, everything was so easy and stress-free. Nicola was incredible – her communication was warm, prompt, and professional, and s... Se mer
Discovered this shop online when comparing prices. Ordered a print for delivery as the price was very reasonable, It arrived well packaged and cared for. Very happy with the service received and would... Se mer
Företagsinformation
Skrivet av företaget
The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!
Kontaktuppgifter
79 Meneage Street, TR13 8RB, Helston, Storbritannien
- 01326354905
- thelillypadredruth@gmail.com
- thelillypadshop.co.uk
4,8
Utmärkt
170 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant Product
Brilliant .. so pleased with my purchase!
Very good service ! Thank you !!
21 november 2025
Great customer service
This seller has some lovely items and although my purchase arrived in a damaged state Marta was great and sorted it out straight away. Recommended seller
14 november 2025
Beautifully made quality gifts for…
Beautifully made quality gifts for christmas which I have brought from The Lily Pad,, fabulous shop with amazing products ,came quickly and safely in post,cant wait to visit the shop ❤️
13 november 2025
Charged for product and did not ship to me
Charged for product then when I asked about shipping she said she did not ship to the US. Too expensive. I told her to refund my money then. Why did she charge me for item if she doesn't ship??? Did she think I was gonna fly to the UK to pick up the item? In the end, she only partially refunded my money and I got nothing for it! Don't do business with this crook!
11 november 2025
Svar från The Lilly Pad
I’m sorry for your frustration, but I’d like to clarify what happened.
You placed your order using the “Collection from shop” option, which is clearly listed as in-store pickup only, not shipping. My Terms & Conditions also explain that buyers outside the UK must request a shipping quote before purchasing, as some items are too large or too costly to ship internationally.
Once you asked about delivery to the USA, I immediately explained that the item was far too large and expensive to ship, and I cancelled the order and issued a refund.
You did receive the full refund on my end, and if any deduction appears, it would be related to currency conversion or bank fees, which I do not control.
Given that everything was handled according to the website’s terms and the refund was issued promptly, leaving a 1-star review for a misunderstanding caused by not selecting the correct option does feel very unfair.
I understand the disappointment, but I did not keep your money or attempt to mislead you in any way. The order was refunded promptly, and I followed the terms stated on the website.
Lovely picture frame great value and…
Lovely picture frame great value and gold hippo dish
Quick posting
I dip in this store often as it’s a delight
Wish I lived near I’d be in every week
Well done
11 november 2025
Really nice people to do business with
Really nice people to do business with, selling something a little different to the rest
24 oktober 2025
What a gem 💎
Purchased online as not local to the shop itself. Fantastic service and great prices too. I would highly recommend supporting a lovely small business. Many thanks for your great customer service. Top notch 🙂
19 oktober 2025
Mice candle holder
Very happy with the quality of the goods and quick delivery with updates
25 oktober 2025
Unfortunately had to return purchase
Unfortunately had to return purchase, through no fault of lilly pad, made it very simple and straightforward. Friendly and efficient business that i will use again.
23 oktober 2025
Excellent customer service
What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad, would definitely recommend you.
13 oktober 2025
Really great company
Really great company. Was searching for a specific item which was expensive everywhere. Not only did they have it but, it was reasonably priced! Kept me up to date with delivery and was packaged really well. Great item too! Only issue was delivery driver left in on the porch and I was worried someone would take it
8 oktober 2025
OK they did what they said on the Tin
OK they did what they said on the Tin! Product was a decanter and was wrapped really well. Delivery took a little longer but i live in the sticks and i blame the delivery co. great experience. great product, really happy! thank you lillypadshop
30 september 2025
Great service and lovely coasters
Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new purchase.
23 september 2025
Lovely online shop
Easy to order from, the item is perfect and arrived as promised. Thank you!
5 september 2025
Two Bassets on a bike
I love this piece it’s so cool and beautifully made , these basset riders look as if they’re having so much fun on their bicycle
riding around my living room
4 september 2025
I have purchased from you before always…
I have purchased from you before always happy with the items and the service
9 september 2025
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