I never write reviews but felt I have to.Purchased a uk 9(came fitting like a uk 7)Disappinted but that happens? Couldnt exchange as didn't have biger sizes.Tried to arrange a return.Followed process... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shipping policy says "All orders are shipped within two business days." / "International orders arrive within 2-4 business days of completed order processing." Lies. Big fat lies. One week,... Se mer
I ordered 2 pairs of trainers in the brilliant sale, they were delivered within 2 days. 1 pair were the wrong size, I emailed to let them know, replied straight away, apologised and got the proper... Se mer
Företaget har svarat
Assolutamente INAFFIDABILI! L’assistenza clienti non esiste neanche! Per acquistare, è facilissimo, i prodotti sono conformi. Il problema è il reso! Sono arrivati alcuni capi che a me stanno gra... Se mer
Företagsinformation
Skrivet av företaget
The Great Divide Is The Destination For American Brands That Are Curated For The European Market. Bringing You The Finest Products And Brands North America Has To Offer
Kontaktuppgifter
The Great Divide LTD, First Floor, 331A Old Street, EC1V9LE, London, Storbritannien
- 02077298896
- info@thegreat-divide.com
- thegreat-divide.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Didn’t deliver item. Non existent customer service
Ordered an item on 18th May. 2 weeks later no sign of it being shipped so contacted their customer service who said they would check but never got back to me. Followed up and not received any response since. Can’t trust this company
Rubbish customer service
Rubbish customer service. Two emails on two separate days asking about sizing and no response. Obviously don’t need or want my business.
My experience
Great website, service was good will use again. Jakob was personally very helpful, great young man.
Amazing!
Jakob provided me with an excellent service. A lot of choice on products, quick delivery, would use again. Thankyou
Great product fit really well fast…
Great product fit really well fast delivery would definitely buy again
Had a questions about a frizmworks…
Had a questions about a frizmworks jacket to do with sizing and fit, Jakob was very helpful.
Will use again
Beware prices are in € but exclude import duties to the EU
The site offers a nice collection of clothes, shoes etc.
But BEWARE, if ordering from the EU, the prices are shown in € but do not include import duties. This is not communicated during the checkout process but is only mentioned in the last item on the website all the way at the bottom of the shopping page ('Customer service/ Brexit update'). In my case, a pair of shoes (€ 237 plus € 24 for transport 'to the border') required an additional € 127 on import duties. As it happened, the shoes that I received (green suede, size 13) were far off from what I had ordered (brown leather, size 12). So I had to return them for an additional € 14. The refund was quick (hence the 2 stars) but only involved the € 237. So I lost out € 165.
I would advise the site to stop quoting prices in €.
Bad communication absolutely rubbish…
Bad communication absolutely rubbish company typical of warehouse webstores. Support a proper shop instead!
Great experience
Great product and customer service, will definitely use again!!
Great customer service
I had a great experience and will definitely be back again. Jakob was a great help
Placed an order
Placed an order, really happy with the product. Would definitely use again!
Good service
Quick delivery. Good customer service. Would use again!
I emailed looking for some help and…
I emailed looking for some help and advice on sizing, stock etc. Jakob replied and was really helpful and got back to me very quickly. Would recommend.
Fast service and good customer service
Great customer service
Great customer service, Jakob was a big help, definitely will be back!
Great customer service
I had a very good experience as I had a few questions which were answered very well from Jakob.
Great customer service
Great customer service
Great product
Would recommend
Good customer service, overall mitigated experience
I had a really good experience with Jacob from the customer service.
However, be warned if you're in the EU. Unlike a lot of UK shops when ordering to the EU, they dont swallow customs and taxes, despite a rather expensive shipping fee. I ended up returning the product I ordered and between customs, shipping back fee, and the fact that they dont refund the sending fee, I ended up paying the price of the shirt x2, and getting my refund took almost 20 days and a long back and forth email process.
The contingencies of ordering abroad but I won't be back.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
Bought two items and sent the more expensive one back. But they refunded me for the cheaper one. Had no response after emailing them several times to resolve with photo proof.
Currently putting through a credit card claim to get a refund.
Wish I’d read the reviews.
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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