The Flight Makers Omdömen 1 252

Ryan Belford restored my faith in customer service professionals. He was very helpful and kind. Well versed on the content of reservations. I was a little nervous however. Ryan assured me he would take care of everything, and I was very pleased with the outcome. Your company is fortunate to Ryan in your employment. Thank you for the opportunity to share with you.

Ryan was VERY patient and kind. I very much appreciated this in working through the issue I had with booking. He deserves a BONUS!

Ryan Belford has been an amazing and supportive agent and always gives exceptional customer service!

Thanks for everything.

Ryan Belford was helpful in making the changes in order to get the situation straightened out.
Not happy with how complicated it was to correct a situation that I did not cause and when the inconvenience was created by the airlines itself.
If your airline cancels or delays your flight, try to speak to the airlines directly.

Ryan Belford was awesome

Ryan Belford was wonderful! He was patient and kind and followed up. I KNOW that our issue was quite large and Ryan went above and beyond for us.
My husband said "Tell them he deserves a raise"
I couldn't ask for a better person to help me with my issues.

Ryan went above and beyond to help us out.

Lenny was very helpful, kind and competent. I give him the maximum score! Thank you, Lenny. Best wishes to you. Congratulations for the good work!

Very helpful.. did everything to get me what I needed very nice thank you Ryan Belford

Ryan Belford was amazing help he was patient and took the time to make everything work out perfectly!

Freddy was very polite and professional. He assisted me in cancelling my policy as my trip was cancelled. He is an asset to your company!

I’m sending you the bank statement

my experience was great, swift and very clear and diligent. very courteous , excellent work

My flight consultant, Lenny was extremely helpful, throughout the booking process. He asked all of the right questions, he listened intently to my transportation needs and preferences, and worked diligently to identify and secure the optimal flights, seats, and connections. He was also courteous and respectful of my time and specific needs. I would not hesitate to use him to book my future trips.

Ryan Belford Under stressful conditions for me Mr Belford went out of his way to solve my problems. i am very grateful for his actions. Thomas C Hamilton

Freddy Smith Provided excellent service during a very emotional trying time in my life! He stayed calm and professional while gathering the information needed for me to take an emergency flight to care for a loved one in a timely manner!

Freddy

Freddy was wonderful, i don't fly often and he helped me promptly kindly and professioally!

Ryan was great! I had booked a non-refundable ticket for a client & the last name was incorrect. He called me right back when we got disconnected & we were able to resolve the issue.

I was really worried about missing my flight and having to pay a LOT of money to book a later one, and Ryan helped me so kindly! He booked me a new flight and got me a voucher for future travel that made the new booking fee feel way more reasonable to me. He was kind and smart and helpful, and the incredible customer service is exactly why I’ve always consistently chosen southwest!! I know there are a lot of changes coming, and SW has been taking care of me for 20-30 years, so I’m continuing to trust y’all. But please continue to prioritize customer service!! Other airlines don’t and that separates y’all!