Order came two days after I put my order in very good, billionaire fudge and Banoffee fudge, was a little disappointed with the billionaire looked nothing like the picture, however after cutting int... Se mer
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Det här tycker kunderna
Delicious fudge in a huge choice of interesting flavours, delivered in great packaging. The blocks were much bigger than I'd expected. My only concern was I thought my order had been sent when it had... Se mer
There is very little taste to any of the bars of fridge. Very poor quality just tastes like eating sugar would definitely not recommend unless you want to eat some thing which is just bland and extre... Se mer
I have nothing but good experiences with this company and I love their fudge. The big blocks ate definitely the best, but each batch is different, as you would expect with a small company. The aroma a... Se mer
Företagsinformation
Skrivet av företaget
At The Finest Fudge Co, we don’t just make fudge - we make joy in slab form. Forget the old-school, crumbly cubes of the past. Our fudge is handmade in small batches, stirred and poured with proper care, and finished with bold flavours you won’t find anywhere else. Every slab is crafted to deliver that melt-in-your-mouth moment. Whether it’s a classic flavour like Chocolate or Vanilla, or a daring twist like Pina Colada or Pistachio, each bite is proof that fudge can be fun, modern, and completely irresistible. Always fresh - made to order, never stale Unique flavours - cheeky twists alongside timeless favourites Big slabs - 250g chunks that actually satisfy Gift-ready - beautifully boxed for maximum wow-factor Made with flair - small batch, hand-poured, zero shortcuts
Kontaktuppgifter
Storbritannien
- help@thefinestfudgeco.co.uk
- thefinestfudgeco.co.uk
3,9
Bra
192 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Disappointing.
Disappointing.
Order 6 bars for friends, two were incorrectly packaged so wrong order was given out. Customer service didn’t really help. I found the fudge was not as nice as a previous order, but probably because I had to eat one I didn’t order myself due to the packaging errors. Wouldn’t purchase from here again as a result.
2 mars 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi there,
Thank you for taking the time to leave a review. We’re really sorry there was a packaging mix-up with part of your order. That’s never the experience we want anyone to have, especially when the fudge was meant to be a gift!
We’re also sorry to hear you felt our customer service wasn’t helpful, we always aim to resolve any issues as fairly and quickly as we can.
We really appreciate you sharing your feedback, & if you’d be open to it, please feel free to reach out to us with your order number so we can look into what happened and see if there’s anything further we can do.
Best wishes,
The Finest Fudge Co. Team 💛
help@thefinestfudgeco.co.uk
Delayed & disgusting
Ordered a special valentines themed gift a week before the day and the dispatch took so long, it arrived late. Waste of time and money ordering from them when they provide a themed gift but dont despatch in time (the courier delivered in good time, it was the company dispatch which took ages) When the fudge did arrive, it wasn't nice at all. Don't waste your money
16 februari 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi there, Thank you for your feedback.
All of our dispatch timeframes are clearly stated at checkout and on our website, and orders can take up to 5 working days to be dispatched, particularly during busy seasonal periods such as Valentine’s Day. Once dispatched, your order was delivered promptly by the courier within their timeframe.
We always recommend placing seasonal and themed orders as early as possible to avoid disappointment.
We’re sorry to hear the flavour wasn’t to your personal taste, as we know everyone’s preferences differ. However, we take great pride in our recipes and the quality of our fudge.
If you’d like to discuss your order further, please feel free to contact us directly with your order details.
Lara 🍬
– The Finest Fudge Co.
Would not recommend
I had ordered from this company and after waiting two weeks never received my order. I contacted them and was told they resent it and also provided a "full refund". By the end of the next week, I still hadn't received the reshipment and my refund was partial. I contacted them again and was this time provided the remainder of my refund and was again told they resent my original order. It never came. At least I got the refund.
6 december 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Monica, I am devastated to hear this experience you have had with us so far.
I am so sorry about the miscommunication on our end with you only receiving a partial refund! I am unsure how this happened but i can assure you this isn't the standard we want our customers to have.
if there's anything more i can do to improve your time with us please let us know help@thefinestfudgeco.co.uk
Warm Wishes,
Lara
Absolutely fantastic fudge!!
Lovely fudge. Would 100% purchase again. Whole family loves it!!
23 januari 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Michelle! Thank you so much for your review - this means so much to us, we are so happy you're all enjoying it!!🥰
The flavours taste chemical
The flavours taste chemical.
Rum and raisins, felt like I was eating a mouthful of bathroom spray.
My sister stopped breathing, it closed her airways, because it was so strong. SHE HAS ASTHMA!
This was my second order. We like Dulce de leche. But that's it. Not worth getting again. The halloween order was horrid.
Who tasted these fudges and thought, oooh lovely, I'll sell this to some poor unsuspecting victim.
19 december 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Star,
Thank you for taking the time to share your feedback. I’m genuinely very sorry to hear about your experience and for the distress this has caused, particularly regarding your sister. That is certainly not something we would ever want or expect, and I completely understand how upsetting this must have been.
All of our fudges are made using food-grade ingredients and flavourings, and they are tasted internally before being sold. That said, we fully appreciate that flavour is subjective, and we’re very sorry that several of the flavours did not meet your expectations.
Regarding your sister’s asthma, while none of our ingredients are known to cause airway closure, we would always advise anyone with allergies, asthma, or sensitivities to avoid consuming anything that feels too strong or causes discomfort. Her health and safety are, of course, the priority.
We’re really sorry that this order, and your previous Halloween order, disappointed you, especially as you’ve previously enjoyed our dulce de leche flavour. That’s never the experience we want our customers to have.
Please could you let us know your order number so we can look into this properly and see how best we can resolve this for you.
Kind regards,
Lara 🍬
Diam Fudge Best Fudge ever tasted
Diam Fudge Best Fudge ever tasted. Very good service and price
14 december 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi! Thank you so much for the feedback... the daim fudge is my favourite too! 😉🍬
Warm Wishes,
Lara 💕
Terrible service from the finest fudge…
Terrible service from the finest fudge company, after calling in at the fudge factory i was told you can only buy on line or from some markets, i live 2 minutes away seems a bit strange that you can't call in to buy fudge at slotted times, i ordered some fudge on line three weeks in still haven't recieved my fudge got in touch with the fudge helpline got no response a few days later tried again No response nearly four weeks later got a message to say my fudge was on it's way when i did finally receive it after tracking it had been to Preston and then back to Clitheroe this to me doesn't make sense, sorry but i won't be buying from here again and won't be recommending the fudge was a birthday present and it came too late, the customer service is terrible at least have the decency to reply to any queries and who is Lara is she a real person when i have read the replies from her it looks like AI
28 november 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi there,
I’m truly very sorry to read about your experience, and I completely understand why you’re feeling frustrated. This is absolutely not the standard we aim to deliver, and I’m really sorry that we’ve let you down, especially with this being a birthday gift.
To clarify a couple of things... our Clitheroe site isn’t a retail shop, it is where our kitchen is based... which is why we can’t offer walk-ins. But I do understand how disappointing that must have felt when you live so close. We’re a small team and still working on improving how clearly we communicate that to avoid situations like this in the future.
Regarding your order, it’s clear that our communication fell short. You should never have been left waiting for replies, and I apologise sincerely for the delay in both your delivery and our response time. The routing issue through Preston is a courier error, not something we control, but it’s still our responsibility to make sure you’re kept updated... and in this case, we didn’t do that well enough.
Just to reassure you, I’m Lara, & I personally handle all customer communications. I’m genuinely sorry that my replies came across as impersonal, that certainly wasn’t my intention.
I would really appreciate the chance to put this right for you. If you’re open to it, please contact me directly at help@thefinestfudgeco.co.uk, and I’ll make sure everything is resolved promptly.
Thank you for taking the time to share your feedback, we’ll be using it to improve.
Warm regards,
Lara 🍬
I wouldn’t use this company ever again…
I wouldn’t use this company ever again ,ordered over 2 weeks ago ,still saying ready for dispatch ,emailed numerous times got no reply ,asked for refund as too late for present and still nothing ,never again
12 november 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi there Dawn,
I’m really sorry to read this, and I completely understand your frustration.
Waiting over two weeks with no updates, and then not receiving a reply when you reached out, is absolutely not the experience we want for our customers, and I sincerely apologise.
It’s clear that something has gone wrong with the dispatch of your order & with our communication, and I’m truly sorry this has affected your gift and caused you so much inconvenience.
I’d really like to resolve this for you straight away. If you could please contact me directly at help@thefinestfudgeco.co.uk with your order number, I will personally make sure your refund is processed immediately.
Thank you for bringing this to our attention, and again, I’m very sorry for the poor experience you’ve had.
Warm regards,
Lara
I wish I had read these reviews before…
I wish I had read these reviews before ordering. I got half my order eventually and did get a response initially and adding for my second part. But now nothing. Absolutely terrible service and I will be contacting my credit card company for a refund.
I got my refund afternoon contacting via shopify
31 oktober 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Lucy,
I’m so sorry to hear about your experience, and I completely understand your frustration. You should never have been left waiting for the second part of your order or for updates, that’s not the level of service we want for any of our customers, and I sincerely apologise.
It sounds like something has clearly gone wrong with the fulfilment of your order, and I’d really like to resolve this for you straight away. Please contact me directly at help@thefinestfudgeco.co.uk with your order number, and I will personally make sure the missing items are either sent immediately or that a full refund is processed... whichever you prefer.
Thank you for bringing this to our attention, and again, I’m genuinely sorry for the inconvenience caused.
Warm regards,
Lara
Have made a order online.
Have made a order online.
I looked to check on delivery, but this unfortunately said delayed.
I asked why its delayed on live, didn't answer my questions, completely missed my comments on purpose, then I get muted on the live! :(
There was a few people also chasing their orders.
What business does this to their customers.
Will not order again from here!!!
15 november 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Carl, we’re really sorry to hear about your experience and completely understand your frustration. This time of year is the most wonderful, but also our busiest, and unfortunately that can lead to delays, which we know is disappointing.
Your experience on the live is absolutely not how we want anyone to feel, and we’re truly sorry it came across that way. We’re looking into this internally to make sure it doesn’t happen again.
Please be assured we’re investigating your order today and will make sure it gets sorted as quickly as possible. Thank you for bringing this to our attention, and again, we’re so sorry for the inconvenience caused.
- Lara 🍬
Great fudge but..........
I'm not going to lie, I absolutely love this fudge. I have purchased on numerous occasions, however on the last occasion there a was a fair delay on my delivery. I contacted customer services on 2 separate occasions with absolutely no response to date! I did eventually receive my order but I will be thinking twice before ordering again sadly. I'm not entirely sure if the delivery delay was down to The Finest Fudge co, or if it was down to the courier unfortunately but I feel that communication would have been more than helpful!
14 november 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi there, thank you so much for taking the time to share your feedback & for being such a loyal customer. We’re really glad to hear you love the fudge, but we’re truly sorry about the delay with your last delivery and the lack of communication from us. That’s not the experience we want anyone to have.
This time of year is incredibly busy for us and our couriers, but we completely understand that clear communication would have made things much easier, and we’re working on improving this going forward.
We really appreciate you sticking with us despite the hiccup, and we hope we can restore your confidence in us next time. If there’s ever anything you need, we’re always here to help.
- Lara 🍬
Avoid
Ordered for a birthday a week early so it had plenty of time to arrive and they recieved it a week after there birthday. I emailed customer service who told me they would look in to what was going on with my order and i havnt heard from them since. I wouldn't recommend them
13 november 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Ste, thank you for taking the time to share this, and I’m truly sorry for the disappointment and inconvenience you experienced. Your order arriving late (especially when it was for a birthday) is the last thing we’d ever want, and I completely understand how frustrating that must have been.
I’m also really sorry that you didn’t receive an update after reaching out. That’s not the level of communication we aim to provide, and we’re reviewing this to make sure it doesn’t happen again.
We genuinely appreciate the feedback, and we’re committed to improving. If you’d ever consider giving us another chance in the future, we’d love the opportunity to make it right contact us here help@thefinestfudgeco.co.uk 💌
- Lara 🍬
Terrible Service
I ordered over a week ago. I too wish I'd read the reviews. Terrible service. At the moment I'm not sure I will get my fudge. Time to goto my credit card to get a refund for goods not received.
11 november 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Mark, thank you for sharing your experience & I’m so sorry for the worry and frustration this has caused. This definitely isn’t the level of service we want our customers to feel they’re receiving.
We’re currently working through a very busy period, and while that doesn’t excuse the delay, I completely understand how disappointing it is to be left unsure about your order.
Thank you for your patience, and again, I’m truly sorry for the inconvenience caused. If you need anything else in the meantime, we’re here to help help@thefinestfudgeco.co.uk 💌
- Lara 🍬
Terrible fudge bought at Xmas market
Terrible fudge bought at Xmas market. Really sweet and artificial and a corner missing! No allergen information. Rolys fudge ten times better !
10 november 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi - thank you again for letting us know. Your feedback helps us improve, and we truly appreciate it.
- Lara🍬
Fudging Disappointed
Daim Bar Fudge: The Daim element was almost non-existent. There was so little of it that my wife didn’t get any Daim pieces in her portion at all, and I had to show her proof that it was even included.
Chocolate Orange Fudge: This was surprisingly more enjoyable only once the fudge had started to go slightly stale, which isn’t exactly a positive point.
Peanut Butter & Jelly Fudge: I usually love this flavour combination, but it didn’t translate well into fudge. It was disappointing and didn’t capture what I enjoy about peanut butter and jelly.
“Arctic” Fudge: This had a blue line running through it, but I couldn’t identify what was supposed to be special about it in terms of taste. It looked more distinctive than it actually tasted.
Birthday Cake Fudge: This was essentially standard fudge with sprinkles. It lacked any notable “birthday cake” flavour and felt quite basic.
I can’t even clearly remember the final flavour from the box, which probably says a lot about how unremarkable it was.
Overall, despite the appealing marketing and variety of options, the flavours were weak or indistinct, and the experience didn’t feel worth the cost. I wouldn’t be inclined to order again based on this purchase.
6 oktober 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi, thank you so much for sharing your thoughts, we really appreciate it. We’re so sorry your fudge experience didn’t hit the mark.
Your feedback on each flavour is helpful, & I’ll personally make sure the team sees it so we can review and improve. Thank you again for taking the time to let us know... it really helps us do better!
- Lara 🍬
I bought build a box so I was expecting…
I bought build a box so I was expecting 3 fudges when I only got one not that nice bought biscoff and it tasted horrid that wasn’t biscoff I’m am so angry. Also they sent me the rappers of 2 other fudges don’t buy waste of money do not recommend
29 oktober 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Isla, I’m so sorry to hear this hasn’t been the experience you were hoping for. We never want any of our customers to feel misled, and I truly appreciate you sharing your feedback. 💛
Just so I can better understand what happened, could you please confirm if your order was placed via TikTok or our website? You’re also very welcome to reach out to us directly at help@thefinestfudgeco.co.uk so we can look into this further and make things right.
- Lara
Excellent service and gorgeous fudge.
Received my order within the estimated delivery time.Well packed and presented with the different flavours I ordered......Loverly creamy fudge.
27 oktober 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Graham, thank you so so much for this feedback it really means the world! We are incredibly happy you have enjoyed the fudge and look forward to hearing your feedback again soon! 🥰
Really shocked by the majority of…
Really shocked by the majority of negative reviews on here. The fudge from here is amazing. Im addicted!! (Although my bank account doesn’t like me with the amount I spend on it 😂) quality is great, soft silky and just pure delicious. You only need to have a small bit to satisfy the craving. Always keep mine in an airtight container to make it stay as fresh as when I receive it. I’ve tried their crumbly fudge which is nice but the soft fudge is my favourite. There’s been some flavours I’ve not enjoyed (baileys) but that’s because I know I don’t like the drink but I’d have FOMO if I didn’t try it.
1 juli 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Ahh thank you so much for this lovely review! 🥰 We’re so happy to hear how much you’re enjoying the fudge, it truly means the world to our little team. Love that you keep it in an airtight container too, that’s the perfect way to keep it fresh and soft! 💛
Thanks again for your support (and sorry to your bank account 😅)!
- Lara 🍬
Didn't receive my order
I wish I could put zero stars, I placed my order a week ago so that it would arrive in time for a birthday, but it still clearly hasn't been posted. I wish that I had read the reviews before I placed my order because a lot of people are saying the same things. For a week now, I have attempted to track my shipment, but it just says 'advised to royal mail'. I will be attempting to ask for a refund if it doesn't arrive soon, but from the look of the other reviews, I may struggle to get that.
20 oktober 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Hollie, I’m so sorry to hear this, I completely understand how frustrating it must be to have your order delayed, especially when it was for a special occasion. 💛 This definitely isn’t the experience we want for our customers.
Please could you email us at help@thefinestfudgeco.co.uk with your order details so we can look into this right away and get it sorted for you? We’ll do everything we can to make it right.
- Lara 🍬
Thank you for bringing this to our attention, and again, I’m really sorry for the inconvenience this has caused.
looked great with lots of different…
looked great with lots of different flavors ordered 6 different flavors only to get 6 of 1 flavor checked the reviews wow wont be buying from them again
11 oktober 2025
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Ted! We are so sorry this has been your experience with us so far. Please feel free to email us with your order number so we can send you the correct fudge promptly :) help@thefinestfudgeco.co.uk 💌
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