Order came two days after I put my order in very good, billionaire fudge and Banoffee fudge, was a little disappointed with the billionaire looked nothing like the picture, however after cutting int... Se mer
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Det här tycker kunderna
Delicious fudge in a huge choice of interesting flavours, delivered in great packaging. The blocks were much bigger than I'd expected. My only concern was I thought my order had been sent when it had... Se mer
There is very little taste to any of the bars of fridge. Very poor quality just tastes like eating sugar would definitely not recommend unless you want to eat some thing which is just bland and extre... Se mer
I have nothing but good experiences with this company and I love their fudge. The big blocks ate definitely the best, but each batch is different, as you would expect with a small company. The aroma a... Se mer
Företagsinformation
Skrivet av företaget
At The Finest Fudge Co, we don’t just make fudge - we make joy in slab form. Forget the old-school, crumbly cubes of the past. Our fudge is handmade in small batches, stirred and poured with proper care, and finished with bold flavours you won’t find anywhere else. Every slab is crafted to deliver that melt-in-your-mouth moment. Whether it’s a classic flavour like Chocolate or Vanilla, or a daring twist like Pina Colada or Pistachio, each bite is proof that fudge can be fun, modern, and completely irresistible. Always fresh - made to order, never stale Unique flavours - cheeky twists alongside timeless favourites Big slabs - 250g chunks that actually satisfy Gift-ready - beautifully boxed for maximum wow-factor Made with flair - small batch, hand-poured, zero shortcuts
Kontaktuppgifter
Storbritannien
- help@thefinestfudgeco.co.uk
- thefinestfudgeco.co.uk
3,9
Bra
191 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Dissapointing service. Nearly 2 weeks still not dispatched
Well, the absolute perils of automated emails requesting reviews for items that havent even been dispatched yet. These are my thoughts. I ordered 6 blocks of fudge on the 16th and recieved an email to say order was being prepared on the 18th with a tracking number. Today is the 25th tracking still says awaiting parcel so 10 days after ordering i seem to be no further forward and to be honest the reason for buying it has passed. Having gone back and searched in the shipping terms policy the Website does in the small print caution that they are small batch made fudges and it could take up to 5 days to dispatch and its a bank holiday today but really this is ridiculous. Who plans to order perishable food items potentially over 2 weeks before they need them. On top of it all, there are 30 degree temperatures this week (in may!!) so who knows what condition my fudge will eventually arrive in. Not that it makes any difference to anyone I definitely wont be back, lesson learnt. Make your own decisions and leave plenty of time when placing your own orders
16 maj 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Victoria,
We’re truly sorry to hear about your experience and completely understand your frustration. We appreciate you taking the time to share your feedback.
We appreciate your concerns regarding the warmer weather and the condition of the product upon arrival. We take this feedback seriously and are already reviewing both our dispatch communication process and automated email timings to prevent situations like this happening again.
This is not the experience we want for our customers, and we’re genuinely sorry we let you down on this occasion. Please feel free to contact us directly so I can look into your order personally and try to put things right.
- Lara
help@thefinestfudgeco.co.uk
Superb fudges
Absolutely love the fudges from these guys, The flavours are gorgeous ,I've had a couple of orders already will definitely be ordering more in the future.
21 maj 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey Stephen! Thank you so much for the love we really appreciate you!💕
Order #49381
Order #49381. Shop had my previous address on their records despite me telling them to change it. I immediately emailed Finest Fudge as soon as I'd ordered to tell them the correct address. Heard nothing so emailed again the next day. Then I found out it had been delivered to my previous address so emailed again expressing my disappointment. Still no response. Terrible customer service to just ignore emails. I'd like a full refund please.
UPDATE
As advised I emailed them again straight away following their message and 9 days later I have heard nothing! Absolutely terrible service! Very poor customer service. Avoid at all costs.
16 maj 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
We’re very sorry to hear about your experience and completely understand your frustration.
Firstly, we sincerely apologise that your order was sent to an incorrect address despite you contacting us immediately after placing your order. We also recognise that the lack of response to your follow-up emails only added further disappointment and frustration, which is not the level of customer service we aim to provide.
We take full responsibility for the breakdown in communication here and understand why you feel let down. This is certainly not the experience we want any customer to have when ordering from us.
Please contact us directly again with your order number (#49381), and we will prioritise reviewing this matter urgently, including discussing a suitable resolution for you.
Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused.
- Lara
help@thefinestfudgeco.co.uk
Absolutely spot on
Absolutely spot on! The fudge is delicious you can literally taste each flavour in the ones I picked (cherry Bakewell, rolo and salted caramel) honestly it’s mouthwatering you want more. I ordered these through TikTok on Monday evening and they arrived Wednesday. I’m very happy with my purchase and I’ll be more than happy to order again and let family and friends know about this company ☺️
20 maj 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi! Thank you so much for such lovely words! We really appreciate you taking the time to write a review and are so happy you've enjoyed the fudge!💕
Really fresh made tasty fudge
6 bars of different flavours and all really tasty. Fresh made and although you have to wait for delivery you are updated when delivery due.
9 maj 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey Dave! Thank you for the lovely honest review we really appreciate the feedback🙌🏼💕
Fudge was ok bars where very hard and…
Fudge was ok bars where very hard and dry on outside, 1 block was refunded just couldn't eat it tasted like been made for a while not fresh at all.
My bars didn't look anything like they do on site.
Won't order again sorry
6 maj 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Thank you for taking the time to leave your feedback, and we’re very sorry to hear that your order did not meet expectations.
Our fudge is handmade in small batches, so consistency in appearance can vary slightly, but it certainly should still arrive fresh, soft, and enjoyable to eat. We’re disappointed to hear that some of the bars were hard and dry, as this is not the standard we aim for.
We’re glad we were able to refund the block you were unhappy with, but we completely understand that this experience has left you disappointed overall. Your feedback is genuinely appreciated and will be passed on to our team as we continue working to improve both product quality and customer experience.
We’re sorry we let you down on this occasion and appreciate your honesty.
Thank you,
Lara
Best fudge out there!
The fudge is fantastic, top tier quality. I have made several orders and tried many different flavours and I've yet to be disappointed. I've never had a problem getting my orders and was a little surprised seeing some of the negative reviews.
2 maj 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi!
Thank you so much - We’re really pleased to hear you’ve enjoyed your fudge
As a small business, we always do our best to resolve any issues quickly and fairly, and feedback like yours helps reassure others of the standards we work hard to maintain!
Thanks again for your support, we look forward to your next order!
- Lara 🍬
Well we’re do I start avoid at all costs
Well we’re do I start I had been ordering this fudge for weeks half the time there was no filling in them what they actually show is fudge that’s packed with filling not till u get it either none in or very tiny bit secondly I ordered 2 more bars and they didn’t even post it out to me TT had to refund me the owner Lara has been ignoring my messages then I couldn’t even contact them as MIA blocked me for telling the truth James and alex always been nice anyways I would stay away from this company u Carnt even tell them what’s up cos I either got muted and then blocked the fudge it’s self is ok well that’s if there’s out in them lol
27 mars 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that we have made several attempts to resolve your concerns by sending replacement products on multiple occasions, as part of our commitment to customer satisfaction. We always aim to ensure our fudge meets the quality and consistency shown, and we regret if it did not meet expectations in your case.
Regarding communication, we strive to respond to all messages as promptly as possible, and it’s never our intention for any customer to feel ignored. However, we do have policies in place to ensure respectful and constructive interactions.
We’re glad to hear that some of your interactions with our team were positive, and we truly appreciate that acknowledgment. If you would still like to resolve this matter, we remain open to discussing it further.
Thank you again for your feedback.
Excellent fudge!
Excellent fudge!
My second time of ordering and delivery was very fast this time - on the first occasion it took time, but as you state you’re a small-batch company I was expecting that so planned ahead.
The fudge itself is absolutely gorgeous to me, not too sweet or gooey- depending on what you order of course…!! Like the packaging and it always arrives intact.
Keep up the high standards.
24 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Thank you so much for your kind words & for coming back to order from us again!
We really appreciate your understanding when it comes to our small-batch process, and we’re glad to hear your second delivery arrived more quickly. It means a lot to know you enjoy the fudge!
Thanks again for your support, and we look forward to sending more your way soon!
- Lara 🍬
Soft and tasty
Very tasty.Soft and melt in the mouth. Nicely presented so could give as a gift.
22 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Thank you so much! We really appreciate your feedback! 💕
Absolutely incredible
Absolutely incredible! Best fudge iv ever tasted 😍😍 the kinderella and Turkish delight are the only 2 Iv tried so far, got two more to try out the boxes but they’re perfection 👌😍
18 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey Chloe! Thank you so so much - we are so happy to read this and glad you're enjoying! 🥰💕
The fudge is in blocks it's really tasty
The fudge is in blocks it's really tasty
10 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey Elaine! Thank you so much - we are so happy you're enjoying your blocks!🥰💕🍬
Easter Gift
I purchased some cream egg based fudge for my daughter in law, it received 5 star reviews from everyone.
Great texture and taste, the fillings complemented the fudge perfectly.
5 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey! Thank you so so much for your feedback - we are so pleased your family enjoyed the fudge🙌🏼🍬
- Lara
Excellent quality fudge
Ordered an Easter pack for my husband who knows his fudge.
I ordered on the Saturday before Easter and got a dispatch notification on Monday which I was pleased about as I was hopeful of getting it for Easter. No further movement on the dispatch until Wednesday and notified by Royal Mail it not arrive until the Tuesday after Easter. I then looked at the shipping policy and it did say they were small batch business and lead times could be 3-5 days, I should have researched this before placing my order. The good news was it did arrive on Saturday of Easter weekend so all worked out.
Husband is very happy with the quality and taste so I’m happy.
I think the company should make it prominent on their website that they are a small batch company and delivery will not be instant, people will understand and manage their expectations and planning accordingly, don’t hide lead times, be proud it takes time to produce and deliver because the product is very good.
I will order again but will plan more time to ensure I don’t have to worry about it not arriving.
4 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi Andrea! Thank you so much for taking the time to leave such a thoughtful review 🤍
We’re really glad to hear your Easter box arrived in time after all, and even more so that your husband enjoyed the fudge 💛
You’ve also made a really valuable point about our lead times. As a small-batch business, everything is made fresh to order, and while we do include this in our shipping policy, we completely understand that it’s easy to miss when you’re excitedly placing an order. We’ll definitely take your feedback on board and look at making this clearer and more prominent on our website, so expectations are easier to manage from the start.
Thank you again for your understanding and kindness, it genuinely means so much to a small business like ours!🥰
Warm wishes,
Lara 🍬
Order turned up quickly and in lovely…
Order turned up quickly and in lovely packaging. The fudge is excellent - great taste and texture…some of the best I’ve ever tried. Will be definitely reordering.
1 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Thank you so much for your kind words Mark! We are so glad you're enjoying your fudge... we really appreciate the feedback!💛
- Lara 🍬
Just received my order and very happy…
Just received my order and very happy with it will order again
1 april 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey Chris! We are so pleased you are enjoying your fudge have a lovely week! 💛
Delicious fudge!!
I’ve brought fudge from the Finest Fudge Co. on two occasions. It is some of the most delicious fudge I’ve ever tasted! The customer service is great and delivery time is quite quick. I will definitely be ordering from them again.
19 mars 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi lovely! Thank you so much - we really appreciate your feedback and are so glad you're enjoying your fudge!! 🥰
possibly the worst fudge I have ever…
possibly the worst fudge I have ever had, firstly all the paper they wrap the fudge in sticks to the fudge and is a pain to get off. the wife brought for me for Christmas and I have just chucked the last 2 bars away its that bad. Tesco bags of fudge are much better.
20 mars 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey Paul,
We’re really sorry to hear this, it’s disappointing to know the fudge didn’t meet your expectations, especially as it was a gift!
If you’re happy to, please could you email us with your order number so we can look into this further and make things right for you.
Thank you again for your honest feedback, it really helps us improve.
- Lara
Beautiful fudge
Beautiful fudge, packaged beautifully and tastes even better. Always on tiktok lives they run, always answer as many comments as they can and are always super polite. Lovely company, lovely staff and lovely fudge. I have had 1 block not arrive with one of my orders to which they had refunded me for, within around 24 hrs of receiving my initial message. Keep up the great work 👍 👏
18 mars 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hey Charlotte!
It was such a joy to help you and we are so glad you enjoyed your fudge!
Thank you again for your support, kindness, and for taking the time to share this. It truly means everything to our small team! 💕
- Lara
Disappointing.
Disappointing.
Order 6 bars for friends, two were incorrectly packaged so wrong order was given out. Customer service didn’t really help. I found the fudge was not as nice as a previous order, but probably because I had to eat one I didn’t order myself due to the packaging errors. Wouldn’t purchase from here again as a result.
2 mars 2026
Omdöme utan inbjudan
Svar från The Finest Fudge Co.
Hi there,
Thank you for taking the time to leave a review. We’re really sorry there was a packaging mix-up with part of your order. That’s never the experience we want anyone to have, especially when the fudge was meant to be a gift!
We’re also sorry to hear you felt our customer service wasn’t helpful, we always aim to resolve any issues as fairly and quickly as we can.
We really appreciate you sharing your feedback, & if you’d be open to it, please feel free to reach out to us with your order number so we can look into what happened and see if there’s anything further we can do.
Best wishes,
The Finest Fudge Co. Team 💛
help@thefinestfudgeco.co.uk
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