Eyeology Omdömen 

281
•
TrustScore 3.5 av 5

3,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

for comfortable napping I choose this service. I bought here: mask, scalp massage, neck pain relief device and some other stuff. it seems o be very crucial for your organism to surround it with all c... Se mer

Betygsatt 4 av 5 stjärnor

Amazing product but if it's not in the perfect spot the goggles dig into my nose which ruins the experience.. But when it is in the perfect spot it feels amazing on the eyes and sinuses.. Has definite... Se mer

Betygsatt 1 av 5 stjärnor

11/14/2022 UPDATE - I did not misuse the product. It worked great for 10 months and stopped working. You do not stand behind this subpar product. Also, you offered me a free cheap mask which I DID NO... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The product does provide some relief, between the massage and heat function, it is a much better way to apply a sensible amount of pressure than by using your hands. It also feels like it is a more... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsa- och skönhetsbutik

Skrivet av företaget

Eyeology is focused on delivering the best possible service to our customers worldwide & is on a mission to offer quality problem-solving products for everyday struggles. Since launching in the beginning of 2020 we have delivered over 40,000+ packages internationally and received thousands of positive reviews about how our products have improved every customer's quality of life. Give yourself the gentle touch you need with Eyeology.


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

281 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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3,4

Alla omdömen

(281)

1 omdöme under de senaste 12 månaderna

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Betygsatt 3 av 5 stjärnor

I have some real challenges with my…

I have some real challenges with my eyes. I suffer with Bletharitis, dry eyes and red eyes. They feel gritty and my vision can get compromised. I also suffer with headaches. I find this to be bulky and not comfortable. It can feel good if I hold it out from my face a bit. It is loud but it has some value which is why I gave it a 3. The heat is nice and one of the movements for the massage feels good

25 november 2023
Omdöme utan inbjudan
Logotyp för Eyeology

Svar från Eyeology

Hi,

Thank you for sharing your experience with the Eyeology. We genuinely appreciate your feedback and are sorry to hear about the challenges you face with your eyes.

We understand the importance of finding effective solutions for conditions like Blepharitis, dry eyes, and red eyes, and we genuinely regret that our eye massager did not fully meet your expectations.

We appreciate your honesty regarding the size and comfort of the product. Your feedback is crucial in helping us refine our designs and improve the overall user experience. It's valuable to know that you find it more comfortable when held at a distance from your face, and we'll take this into consideration for future product enhancements.

We're pleased to hear that you find value in the heat feature and enjoy one of the massage movements. Your input is vital, and we'll use it to continually improve our products to better meet the needs of our customers.

Regarding the noise level, we apologize for any inconvenience. We are committed to refining our products, and your feedback about the noise will be taken into account for future improvements.

If you have any specific suggestions or if there's anything else you'd like to share about your experience, please feel free to reach out to our customer support team at support@theeyeology.com. We're here to assist and ensure that your future experiences with our products are more satisfactory.

Thank you again for providing your insights. We appreciate your trust in Eyeology, and we look forward to the opportunity to better serve you in the future.

Betygsatt 5 av 5 stjärnor

Fan of the Eyeology brand

I have purchased your product for personal use and gifts for my employees and friends. Not one of them has let me down. The eye massager hands down, is everyone's favorite.
I also appreciate your customer service, quick turnaround in shipping large orders, and response time to my questions.

6 november 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

EYEOLOGY? APOLOGY IS NOT FORTHCOMING

I purchased the eye massager on the strength of the claim that it could aid insomnia with the use of built in speakers. The speakers on my unit do not work and when I contacted the company they insisted I send video evidence! It's not easy to send evidence that the sound doesn't come through but I sent a photo showing that the Bluetooth was connected. However,Eyeology would need to take my word tfor it that hat there was no sound. The company appear to have given up on me and and are not offering to resolve this. I fear they are yet another example of a business who lose interest in you once they have your money. This has been a very expensive lesson but I have learnt never to trust the hyped up advertising.

27 september 2023
Omdöme utan inbjudan
Logotyp för Eyeology

Svar från Eyeology

Hi,

I want to extend our sincerest apologies for the experience you've had in your recent purchase. We genuinely understand your frustration, and we are committed to resolving this matter as swiftly as possible.

I did have a look at your case and I can see that you also sent us a video of the problem and from the video we can hear that the bluetooth function is working well as there is audio sounding from the speakers. The bluetooth function is meant so you can connect your phone and play music/podcasts/any other audio from your Eyeology while getting a relaxing massage. There is no other purpose for the bluetooth function.

I hope this clears things up a bit!

We apologize for any inconvenience you've faced and appreciate your understanding as we strive to provide a better experience.

Thank you for giving us the opportunity to assist you.

Betygsatt 1 av 5 stjärnor

Do not buy this

Do not buy this. It breaks after one year for no reason. I loved this and it helped my sleep. However, out of nowhere it stopped working and the customer service didn’t help at all. They expect it to break after a year and then that’s it.

1 oktober 2023
Omdöme utan inbjudan
Logotyp för Eyeology

Svar från Eyeology

Hi Ceci,

Thank you so much for your feedback and we greatly apologize for the inconvenience you have experienced.

We're also glad to hear that the product has been helpful to you and you've enjoyed using it. As for the concern that the product stopped working - if the product randomly stops working and is caused by a malfunction a new device will be sent immediately on us.

Please get in touch with out customer care team at support@theeyeology.com and your replacement unit will be sent out as soon as possible. We do not expect our products to break after one year as they are built to last.

Should you have any questions, need guidance, or require assistance, please do not hesitate to reach out to us. You can email us at support@nooro-us.com. Our dedicated team is ready to provide you with the help and information you need.

Your well-being and satisfaction are our top priorities, and we are committed to helping you achieve the best possible results from our products.

Thank you for choosing us, and we look forward to assisting you on your journey toward a more comfortable and pain-free lifestyle.

Betygsatt 5 av 5 stjärnor

Follow-through second to none

Eyeology follow-through was second to none!
The carrier advised my goods were undeliverable, so they went back. I panicked. I contacted Eyeology and they responded straight away. They confirmed my address details, chased up the carrier for me, and resent my order. They answered each of my emails promptly, and once I was given a tracking number, I felt I had some control and could relax.
Due to this dilemma, I received personalised attention from Eyeology all the way till my goods arrived. And all with no added expense.
Most impressive. Not to mention a top class product: the Eyeology Eye Massager.
Many thanks Eyeology for your top class customer service and professionalism.

13 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Honesty is Eyeology true policy

This is the 3rd time I have ordered and every time I order I’m 1000% happier!! Eyeology is an honest company that is true with their products!! I have spread the word to co-workers, supervisors, managers, family and friends to purchase products by a name you can trust EYEOLOGY can’t go wrong with Eyeology!!

11 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor customer service

I have put 1 star because I can’t go any lower. Please be mindful of your bone structure and density as this product bruised underneath my eyes and crushed the top of my nose. The company wouldn’t give me a free returns label and cost me £19.80 to return to them. You will have to pay this under their 60 day returns trial too. Took days to reply and to even send me a label for me to send it back even though I was paying. Still waiting for the correct format of terms and conditions to read which they referred me to as I have severe dyslexia and struggle with overwhelming amounts of information. Think twice.

17 augusti 2023
Omdöme utan inbjudan
Logotyp för Eyeology

Svar från Eyeology

Hi Rebecca, we appreciate your feedback. We sincerely apologize for the inconvenience you have experienced with the product. This is the first time we are hearing about anyone having this kind of an experience with our eye massager and we have delivered 100,000+ eye massagers to customers around the world. As for the return process, it's correct that we do not offer prepaid returns to customers from the UK at this time but we are looking to offer this in the near future, we apologize for this inconvenience as well. As customer satisfaction is our number 1 priority, please get in touch with our support team again who will go ahead and reimburse your shipping costs due to the inconvenience you have experienced with us - thank you!

Betygsatt 4 av 5 stjärnor

Amazing product but hurts my nose..

Amazing product but if it's not in the perfect spot the goggles dig into my nose which ruins the experience.. But when it is in the perfect spot it feels amazing on the eyes and sinuses.. Has definitely helped pressure around my ears and the consistent migraines..

19 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the eyeology.

Love the eyeology.
I find it so relaxing on my tired eyes.
The bluetooth function is great and helps me relax even more as i listen to my music
Fast delivery too 🤓
Thank you

13 juli 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I’m using the product every day and…

I’m using the product every day and it’s really helping with my headaches and that restless feeling that I have behind my eyes. I just wish it was easier to use. I’m still not sure about all of the settings etc

8 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love my Eyeology!

Received my Eyeology quickly and the communication follow up was great! Tricky to figure out from turning on, but that did not last long! Love to use it every night to fall asleep!

30 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Customer Service

I had ordered a scalp massager and 2 neck massagers. I ended up returning one of the neck massagers because I didn't need it after all. Lost my mail slip and Terence contacted the shipping department and located it so I could get my refund processed quickly. Great customer service and amazing products! I have 3 different ones from here and look forward to getting more.

1 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Gift

I purchased the Intelligent Eye Massager for my wife and she absolutely loves it. It helps with headache/migraine symptoms and just loves using it as needed if she just wants a massage in the eye area.

12 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered the eye massager from…

I ordered the eye massager from Eyeology due to recurring headaches. The product really helps with easing the tension in the face, it’s very easy to use and very relaxing. Very impressed with Terence from the company who kept me updated with my order. Great customer service, thoroughly recommend!

25 mars 2023
Omdöme utan inbjudan

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