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theELECTRICRadiator Omdömen 

6
•
TrustScore 4 av 5

4,1

Elementbutik
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Företagsinformation

  1. Elementbutik
  2. Värmeteknik
  3. Leverantör av värmesystem
  4. Uppvärmningstjänster

Skrivet av företaget

Welcome to The Electric Radiator – the smart way of living. As the trusted online library dedicated exclusively to the finest electric radiators available today, we take pride in offering a carefully curated selection from the UK’s leading manufacturers. While The Electric Radiator is a fresh name in the industry, we are the proud sister company of Radiator World, a well-established and reputable brand with over 13 years of experience in providing top-quality heating solutions. This means that although we are new, we carry the same passion, expertise, and commitment to outstanding service that have made Radiator World a trusted name in the industry. Our mission is to provide not only high-quality products but also an exceptional customer experience from start to finish. Whether you're searching for energy-efficient heating solutions, modern designs, or smart technology integration, we are dedicated to delivering the very best options available. With a strong foundation built on reliability, innovation, and outstanding service, The Electric Radiator is your go-to destination for a warmer, smarter home—backed by over a decade of industry expertise.

Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

6 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(6)

1 omdöme under de senaste 12 månaderna

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Vi kontrollerar omdömen

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Excellent all round experience

I ordered the radiator with ease and it was delivered very shortly afterwards. The heater looks great and works brilliantly, adding that bit of extra heat to my dad's bedroom when he needs it. The price was great too... and the fact that you're asking for customer feedback gives me more cobdifence in your company overall. I've bought several products from you before, and wont hesitate to return. Fabulous all round service.

1 augusti 2025
Omdöme utan inbjudan
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Svar från theELECTRICRadiator

Dear Joan,

Thank you so much for your kind words and wonderful review! We're truly delighted to hear that everything from ordering to delivery went smoothly and that the radiator is working perfectly for your dad’s room.

It means a lot to us that you've chosen to shop with us multiple times – your continued trust and loyalty are the greatest compliments we could receive.

We're especially grateful that you took the time to share your feedback – it not only helps us improve but also reassures us that we're on the right track. If there's ever anything you need or if we can help in any way, please don’t hesitate to reach out.

Thank you again for your support – we look forward to welcoming you back soon!

Warmest regards,

Customer Experience Team

Betygsatt 5 av 5 stjärnor

Good service

Easy to navigate website , found the size of electric radiator needed ,quick delivery, not fitted yet . Order filled by Sarah.

12 juli 2025
Omdöme utan inbjudan
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Svar från theELECTRICRadiator

Dear Valued Customer,

Thank you so much for your kind 5-star review! We're delighted to hear you found our website easy to navigate and that it helped you find exactly the right size electric radiator for your needs.

It’s great to know your order arrived quickly, we hope the fitting goes smoothly!

A special thank you from Sarah for the mention, she’s thrilled to have been part of your experience.

If you need any further help once your radiator is installed, don’t hesitate to reach out. We're always here to assist.

Warm regards,

Customer Experience Team

Betygsatt 4 av 5 stjärnor

Proactive customer support but not the product I wanted

I was contacted by Sarah to let me know that the radiator I had ordered was actually out of stock, even though it was shown as available on the website. She was very apologetic and provided a list of alternative options at similar or lower prices, which I appreciated.

I chose one of the alternatives because the estimated time for my preferred model to be back in stock was very uncertain and our bathroom was already being refurbished. The replacement radiator arrived in good time and it looks fine. However, I am disappointed that it was not the model I originally wanted. The design of the alternative makes it difficult to hang towels properly on the rails, which was an important feature for me.

26 mars 2025
Omdöme utan inbjudan
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Svar från theELECTRICRadiator

Dear Patricia,

Thank you for taking the time to share your experience. While we're pleased to hear that Sarah provided proactive and helpful support during a challenging stock situation, we’re truly sorry that the replacement radiator did not fully meet your needs - particularly regarding the towel rail functionality, which was clearly important to you.

We completely understand your disappointment and regret that the originally selected model was not available when needed. Your feedback has been shared with our product and website teams, as ensuring accurate stock information and functional design recommendations is a priority for us.

We genuinely appreciate your patience and understanding, and we hope to have the opportunity to assist you again in the future!

Warm regards,

The Electric Radiator Team

Betygsatt 5 av 5 stjärnor

Electric Radiators experience

I ordered 4 electric radiators from this company, from the start of the order which was such a good price, I was kept informed at all times. 2 of the heaters were out if stock but I was given a date when they would be available. They arrived exactly when they said. Sarah, who was my main contact, was really good at keeping me informed. I would use again.

24 januari 2025
Omdöme utan inbjudan
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Svar från theELECTRICRadiator

Dear Beverley,

Thank you for sharing your experience with us. We're so pleased to hear that you found our pricing competitive and our communication clear throughout the process. It's great to know that, despite the temporary stock delay, everything arrived exactly as promised.

A special thank you for recognising Sarah’s efforts, she takes great pride in keeping our customers well-informed and supported. We truly appreciate your trust in us and would be delighted to assist you again in the future.

Kind regards,

The Electric Radiator Team

Betygsatt 5 av 5 stjärnor

Great service from Sarah and the team.

Great service from Sarah and the team.

23 april 2025
Omdöme utan inbjudan
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Svar från theELECTRICRadiator

Dear Ian,

Thank you so much for your kind words. We're delighted to hear that you were pleased with the service provided by Sarah and the team. Delivering excellent support and ensuring our customers feel valued is at the heart of what we do.

We truly appreciate your feedback and look forward to assisting you again in the future.

Thank you again,

The Electric Radiator Team

Betygsatt 5 av 5 stjärnor

Quick Resolution

It was disappointing to hear that the product I had ordered had become unavailable but Sarah in the procurement team went out of her way to source another suitable product, adjust the price, and ensure it was delivered immediately. The radiator was installed by my electrician and it looks good, and works very efficiently.

17 februari 2025
Omdöme utan inbjudan
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Svar från theELECTRICRadiator

Dear Stephen,

Thank you for taking the time to share your kind feedback. While we regret the initial unavailability of the product, we’re truly pleased to hear that Sarah from our procurement team was able to swiftly identify a suitable alternative and ensure a seamless resolution.

Your satisfaction is our top priority, and it’s wonderful to know the replacement radiator has met your expectations both aesthetically and in performance.

We greatly appreciate your trust in The Electric Radiator and look forward to serving you again in the future.

Warm regards,

The Electric Radiator Team

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