TheDressOutlet.com Omdömen 

Their site spouts about easy returns. These returns are anything but easy. They charge a 20% restocking fee. Then, you have to pay the postage for that return as well. The form they provide for you to indicate how you want your return doesn't state where to send the dress back. When asked, I was talked to like an idiot as it was 'indicated on the form'. The address is the footer on the form. This could be headquarters, and not where they have their warehouse. How am I supposed to just guess about where to send the item when my $ back depends on sending it to the right place.

I chose to return it because the material was very stiff and scratchy. I felt like I was wearing a mosquito net.

Deciding not to go with this dress just cost me $50. Very disappointed.

The Dress Outlet advertises fast shipping and easy returns - not the case! I repeatedly called and emailed to assure a timely exchange for my daughter's prom dress. Very long story short, I paid for overnight delivery and they sent me the same dress size that I had returned. They then agreed to overnight me the dress in the correct size. That would be nice if the warehouse knew that UPS only delivers overnight Monday - Friday unless you check the box for a overnight weekend delivery. My daughter's prom dress arrived Monday after her prom. I have repeatedly asked for the manager to call me to explain how so many errors could have occurred. I have yet to hear from Elvia. I cannot begin to truly express my daughter's and my disappointment with the customer service we received from Trisha, Miaca, Megan and Leann. I was repeatedly told to be patient and that they were expediting the situation to the team. They will ruin your special day too!

I ordered myself a prom dress and verified beforehand with customer if the one I ordered was in stock in the colour and size I wanted. Order was confirmed and then a week later I got an email saying it was out of stock and that I’d have to pick another dress (either a different colour or there was a similar one available) was extremely dissapointed but picked a different colour.

However then when messaging customer service again, turns out they can hold my payment until that dress comes back into stock. 2 weeks go by and no dice. THEN when browsing their website looking for a different dress because my prom is getting closer: they had a final sale of the exact dresses but was a size bigger. Contact customer service AGAIN and now that dress has been sent to me.

I’d give the company slightly less than 3 stars however customer service was very helpful and my situation was dealt with very professionally and they were lovely! Fingers crossed it’s worth the £160 and three week wait
Edit: they sent the wrong dress and I’m so unbelievably angry :)

I ordered a a dress for my sons wedding. I had to return for 1 size up and told it was available. They received my return and when I called to check about shipping of the replacement dress they said it was out of stock. I paid freight charges to return it. Even though they could not fulfill my exchange they still charged a 20% restocking fee. Horrible business policy. Don’t buy from them!!

I purchased a dress from this site for an event coming up in roughly 3 weeks. Put in for an expedited ship and everything. I'll ignore the fact that it came a day late (I get it, that happens), but they sent me THE WRONG DRESS. Item # was off by one digit. Not to mention the dress was *not* worth the amount of money it was listed for on the site. Super cheap, weird interfacing (plastic?) on the train... Just AWFUL.

I emailed them right away, was given a return authorization number, then was completed ghosted by Tricia when I asked how they would make this right in time for my event in roughly 1.5 weeks from then. Filling out the return form, they charge a 20% restock fee--EXCUSE ME??! I DIDN'T GET THE RIGHT ITEM. I DON'T HAVE FAITH IN YOU GETTING ME THE RIGHT ITEM.

Needless to say, I'm pissed. I refuse to pay for this company's complete negligence. Tricia is horrible to work with, she'll completely go silent on you. Cannot rate this place low enough. AVOID THIS PLACE! DON'T GET SCREWED OVER LIKE I DID!!!

We purchased a prom dress from there. It arrived with 3 major flaws even though being in plastic and with tags - rips on the side, missing hooks on the back, and straps that were missing main rhinestones. Material was very thin and crappy workmanship. We will not order from there again.

Great customer service. Chelsea was very responsive towards my question. Love the dress we bought for my daughters event. Will defintely be ordering a lot more dresses for upcoming events.

Great customer service! I talked with Pam a few times, she helped me a lot!

I bought this dress and immediately after I realized the size is not something that fits I attempted to request a new size, never received on what would be a label to return.

Since I never seen on how to exchange (besides the fact that you always have to wait for a response for any type of exchange or what not) maybe an upgrade on the system would be helpful and would avoid these type of issues.

I tried to return or exchange again and I can’t even get a store credit. Now I have a dress that is almost $200 sitting being useless.

How to improve customer service: at least allow store credit or exchanges SPECIALLY If your managing a dresses ONLINE! Keep in mind things take a while to arrive and ship and it’s not as easy to go to a store to exchange, also the fact that dresses might not fit so people have to exchange.

What a steal of money.

LOVE the outfit I ordered through Amazon,but came from you. Contrary to other sites, my gorgeous outfit looks exactly like the picture. I LOVE it and will wear it proudly on my granddaughter's wedding day, May 28th. Thank you for having a trustworthy company. It arrived like it came off the rack. I will recommend you to ALL my friends!!

It takes a lot for me to make a review. The Dress Outlet exceeded my expectations. I purchased my daughters prom dress and immediately received updates on shipping status. The dress matched the marketing and was beautiful! I had a question, texted the customer service (very cool option I am not yet used to) with a response within 30 seconds. Thank you for making this stressful senior year and last prom so very special!

Customer Service on this site is amazing. Chelsea helped me find my dress. I didn't know my measurements, so she helped me get them by providing me with advice. She helped me compare my measurements to the size guides on the site. In addition, she helped me pick out a color that would look good on my skin tone as well. Overall, very helpful and supportive customer service chat.

I needed help in ordering a dress and sizing. Customer service Representative Taylor was amazing she helped until the end of my order. Now just wish it comes on time. Thank you! :)

I talked to a woman named, Pam. she was very sweet and helped me make sure my order was processed because i’ve had many issues in the past with other companies so i wanted to make sure my dress was ordered. thank you!

I came across The Dress Outlet website whilst browsing for evening gowns. I wasn't sure if there's delivery to my country which is in South East Asia. So i decided to write in. Surprisingly, the response was very prompt. I placed my order & paid. However i forgot to use the welcome voucher of 15% discount. So i wrote to Tricia again to check if i would still qualify for the discount. I saw an email notification that a refund of the amount of discount gave been credited to me. Thank you so much!! I'm eagerly looking forward to the arrival of the parcel.

I needed a dress for a friend’s daughter’s wedding and was dreading paying a hefty price for something I probably wouldn’t wear again. When I found thedressoutlet.com site I saw a dress I had bought for my own daughter’s wedding for less than half the price I paid. It made me check them out further. I then saw 4 dresses that I really liked and the prices were so good I thought I would take a chance. What I was expecting to pay for one dress was what it cost me for those four. They all came within a week and three were just gorgeous! Excellent quality too. I love them soooo much. One had a flaw and when I notified the company through email late on a Saturday night they responded within an hour. I sent them photos and they sent me a return label shortly after. This company’s customer service was top notch. I can’t say enough about them and am telling all my friends to check them out!

Just ordered my dress from The Dress Outlet. I signed up to get the coupon and had not yet received it so I started the chat and Pam helped me. She was so good with her advice and help. She explained everything to me, was very patient and applied my coupon! Success! I cannot wait to see this dress! One more item checked off the list!!! Thank you Pam!

I have just placed a couple of orders on dressoutlet.com. I am not very techy with online shopping but I got some well needed assistance from Chelsea through the chat. Chelsea also refunded me the 15% first time purchase which I forgot to use at checkout. The immediate assistance for my order placement and guidance is very much appreciated. This order is to Canada so I cannot speak to the delivery promptness and duties/customs etc until I receive the order. Overall I am pleased with the service I have received on this site today. I pray my order comes on time and is as shown on the page. Thank you Chelsea for your assistance.

I just finished working with Taylor, it was a great experience. The patience shown and the way I was treated made me aware that Taylor was a professional.