The Dice Dungeon Omdömen 

410
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have made multiple purchases from Dice Dungeon over the past year or so, each time Ben has been wonderful and very helpful, all packages were delivered within the delivery timeframe and all items we... Se mer

Betygsatt 5 av 5 stjärnor

Brilliant service from Ben @ Dice Dungeon. Purchased from here several times, always the best quality, packed safely, and shipped quickly. Always a pleasure to deal with. You can tell that they're pur... Se mer

Betygsatt 5 av 5 stjärnor

Great shop and always go above and beyond for their customers. Have bought multiples times from Dice Dungeon and I would highly recommend to anyone else! Even better, they sell pokemon tcg at rrp 👀

Betygsatt 5 av 5 stjärnor

I have purchased from Dice Dungeon a few times and products are always well packaged and received quickly. Customer service is top notch too. Very happy with my orders and highly recommend.

Företagsinformation


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

410 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 25 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(410)

71 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Absolutely horrible. Cant deliver or read.

Absolutely horrible service from these people. I ordered a set of dice for Christmas for my daughter, website said they would be fully launched and shipping by September. I ordered it and only one set showed up. I emailed and they told me its a "pre-order". And I pointed out the website, and their solution was just change the website and "thats too bad".

When it finally came time to shipping the second set SIX MONTHS LATER. I sent them my corrected mailing address, which they INCORRECTLY printed on the shipping label and then when it wasnt delivered they blamed me. They are innocent even though the picture of the label shows the wrong information. I provided verification of my address from the county engineer, the post master, and even showed other mail with the address I provided being delivered YET somehow they are all wrong and these dingles wanted to extort me another 15£ to resend it after THEY made the mistake.

Right from the start, their first response to any issue is cancel the order and refund it. At least 6 times they attempted to cancel the order to avoid actually providing the product I ordered. Today they cancelled the order AFTER i told them to send me the invoice for the rest of the money they want to swindle me out of.

Amazing how EVERYONE else can send me mail without a problem, but these guys print it wrong on the label and thats MY fault. Zero accountability. Zero attempt to rectify. You made the mistake, you pay for correcting it, not pass your responsibility onto the customer because you cant read.

29 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Was out of stock but...

Asked to send me an email when the book will be back in the stock, few days latter got the email, ordered a book and in two days it has arrived.

27 mars 2025
Betygsatt 1 av 5 stjärnor

Damaged items sent

Damaged items sent, 3 etbs very badly damaged and with half the seal off so unsure what happened, refused a refund even after I offered to send them back as they were. Bad experience

16 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bubblegum Dice Yay!

Fantastic shop - has an excellent range of TTRPG equipment. The bag of hoarding is as described and got myself other things too. The items were delivered in good condition.

PS: love the bubblegum dice :)

11 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Well packaged, came on time!

Ordered a Japanese Pokemon Battle Partners boosters box - well packaged, delivery came when it said it would, very satisfied :) at a really great price too, £5 cheaper than any other website that was selling it! Will be coming back here :)

13 mars 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Free shipping wasn't free

Said free shipping for an order over a certain price, but my order was held by postal service because the shipping fee wasn't paid, and I had to pay it myself.

23 januari 2025
Logotyp för The Dice Dungeon

Svar från The Dice Dungeon

Hello! Thanks for the review it’s greatly appreciated.

Unfortunately sometimes Royal Mail gets a little heavy handed with the parcel and thinks it weighs more than it does so it adds an extra charge on. If you email us the details at contactus@thedicedungeon.co.uk we will get that refunded for you!

Thanks again for your order!
Ben
Dice Dungeon

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent products, description, pricing, customer service (that handled my query and explained matters to me in a professional manner) and delivery. Highly recommended and will use again 👍🏾

19 februari 2025
Betygsatt 2 av 5 stjärnor

Order not delivered

I ordered this product at the beginning of December for a Christmas present and still have not received my order. It may be really nice but I wouldn't know.

26 januari 2025
Logotyp för The Dice Dungeon

Svar från The Dice Dungeon

Good afternoon, I apologies that your item was not delivered in time for Christmas but as it was a pre-order item wee could not guarantee this. I can see you have now since had the shipping confirmation and tracking number and should have the dice very soon.

Betygsatt 5 av 5 stjärnor

Arrived fast

Arrived fast, I ordered it a few days before Christmas and it arrived a couple of days after which is very fast.

Dice pagoda I ordered seems like good quality, spins well and efficiently and overall I'm pleased with it and no negatives to speak of

23 december 2024

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