Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Se mer
I have been buying my gin/rum boxes for over 5 years from what was the Craft Gin Club, now The Curious drinker. I love the fact that you get bespoke gins that can't be bought anywhere else & the surpr... Se mer
Very easy process for ordering and quick delivery. The cancellation process was also quick and easy but would prefer to be able to click a cancel button on the app. Desmond Jones was very helpful wit... Se mer
Företagsinformation
Skrivet av företaget
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Kontaktuppgifter
Alpha House, 100 Borough High Street , SE1 1LB, London, Storbritannien
- members@thecuriousdrinker.com
- thecuriousdrinker.com
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service dealt with…
Excellent customer service dealt with my request instantly
Desmond Jones was very helpful.
Very efficient,polite,and sorted the…
Very efficient,polite,and sorted the issue perfectly.
Desmond was polite and efficient!
I really enjoyed my time with the…
I really enjoyed my time with the club, I have cancelled only because of current health reasons. Anne make the cancellation process stress free and I will come back to them again. Thank you for all the wonderful gin box's back soon.
desmond was very helpful and listened…
desmond was very helpful and listened to my reasons for cancelling and offered me an opportunity for another package. he made me feel valued as a customer
Thank you
Bianca was very friendly to speak with…
Bianca was very friendly to speak with and was helpful with sorting my membership!
Easy process and they do what they say…
Easy process and they do what they say when they say which is good. Anna was lovely when cancelling my membership- she offered some options without making me feel pressured.
..........
Gin club
Just spoke to Desmond very nice guy helped me with all my questions. Very polite spoke nicely thank you very much.
Finally managed to cancel my membership…
Finally managed to cancel my membership after trying to do it on line .
Bit annoying as they can only cancel membership but cannot arrange ge a refund over the phone.
Anna was excellent in handling my…
Anna was excellent in handling my cancellation query
Anna helped me with my query and dealt…
Anna helped me with my query and dealt with me very professionally
Friendly staff
Friendly staff who made the whole process easy and understable. Thank you to Anna, who was so kind and friendly as she guided me through the cancellation process.
Very good service
craft gun club is very good
craft gun club is very good! i wasn’t expecting the amount that u got in my parcel but i was extremely pleased and i got to speak to the incredibly helpful bianca on the phone, very helpful and very kind! thank you!
Bianca was polite and efficient and…
Bianca was polite and efficient and cancelled my subscription without issue
Not straightforward to cancel once subscribed.
Bianca was helpful on the phone, 4 stars for them only reduced by the upselling script they have to follow.
However, you cannot cancel online as is required by the new UK "Click to cancel" law and have to call. As soon as you explain you want to cancel the call handler goes into a "script" about instead changing frequency or putting the account on temporary hold.
All this has already been shown on the website by the time you find the phone number, so is unnecessary. Cancelling should be as simple as signing up.
Shame as this damages my impression of the company which has otherwise been good.
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