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Svar från cheesegeek

3 feb. 2026

Hi Mrs Uttley,

We’re really sorry to hear about this - that’s certainly not what we’d expect, and thank you for bringing it to our attention. Our Jimi box should always include five cheeses, so we’d very much like to look into what’s happened here and put things right for you.

We can’t see any previous messages from you, but we’ve now reached out directly from hello@thecheesegeek.com so we can investigate properly and resolve this for you as quickly as possible.

Thanks again for flagging this, and we'll be in touch shortly.

Best wishes,
Jen
Team cheesegeek

Svar från cheesegeek

3 feb. 2026

Hi Janet,

Thanks so much for your lovely review!

We’re really sorry again that your delivery was delayed by a day due to internal staffing issues, and for the disruption this caused to your son’s birthday gift. We really appreciate your patience and understanding despite the inconvenience.

We’re so pleased to hear you still enjoyed the cheeses when they arrived - even if they were a little behind schedule. When things don’t go to plan, we’ll always do our best to keep our curd nerds in the loop, especially when it comes to time-sensitive gifts.

Thanks for spreading the cheesy love! 💛

Jen
Team cheesegeek🤓

Svar från cheesegeek

2 feb. 2026

Hi James,

Thanks so much for your honest feedback - we really appreciate you taking the time to share it. We totally get that our boxes can feel generous if you’re not feeding a crowd!

If you ever find yourself with a bit of a cheese surplus, cooking with it can be a great option - many of our cheeses melt beautifully or work really well in simple recipes. Our team would be delighted to help with suggestions, so feel free to drop us a line at hello@thecheesegeek.com next time you’re experiencing a cheese overload. 😅

Thanks again for the kind words about the cheese itself - we’re really glad you enjoyed it, and it’s lovely to hear you’d recommend it for entertaining too!

Jen
Team cheesegeek 🤓

Svar från cheesegeek

2 feb. 2026

Hi Rachel,

Thanks so much for this lovely review - we’re delighted you enjoyed the Mystery Box! 💛

We always aim to include a good mix of styles, so it’s great to hear you loved the variety (and that the portions were a happy surprise!). If it’s encouraged you to treat yourself to some new cheese discoveries, that’s exactly what we hope for! You deserve it 😉👑

Thanks again for taking the time to share this - enjoy every last bite, and we hope to surprise you again soon.

Jen
Team cheesegeek 🤓

Svar från cheesegeek

2 feb. 2026

Hi Stephen,

Thanks for the kind words! It means a lot to hear you feel the service has been worth five stars. 🌟

We're not perfect, but we genuinely care - and we're really glad this comes across.

Thanks again for taking the time to leave a review - we're very grateful, and we hope to see you again!

Jen
Team cheesegeek 🤓

Svar från cheesegeek

30 jan. 2026

Hi Chiara,

Thanks for flagging this - and we’re really sorry about the delayed delivery.

You’re right that this one arrived later than we’d ever want, and outside our usual freshness window. That’s not the experience we aim to deliver, even when delays are with the courier.

We’ve reached out to you directly so we can put this right and make sure you’re properly looked after.

Thanks for your patience, and we’re really glad to hear you still enjoyed the cheese.

Jen
Team cheesegeek 🤓

Svar från cheesegeek

28 jan. 2026

Hi Natalie,

Thanks so much for the kind words - that’s really lovely to hear! 🙌

We’re so glad the cheeses hit the spot and arrived looking the part too. Making them feel special is something our geeks care a lot about.

Thanks for choosing us for your gift, and for taking the time to leave a review! It means a lot to our little team.

Jen
Team cheesegeek 🤓

Svar från cheesegeek

Uppdaterad 28 jan. 2026

Hi Scott,

Thanks for flagging this - and I’m really sorry about the short shelf life you received. That’s definitely not the experience we aim for, and it sounds like something’s gone wrong here.

We’d really love to get to the bottom of it and make things right. If you’re able to drop us a note at hello@thecheesegeek.com with the names of the cheeses and the use-by dates, our team can investigate properly and sort a resolution for you.

Sorry again for the disappointment, and thanks for bringing it to our attention.

Jen
Team cheesegeek

Svar från cheesegeek

28 jan. 2026

Hello,

Thank you so much for taking the time to leave such a great review. We love hearing from repeat customers, and we're chuffed to know all of your deliveries have been enjoyed. It really does make our day!💛

Thanks so much for the continued support - here’s to many more delicious deliveries ahead!

Jen
Team cheesegeek 🤓

Svar från cheesegeek

Uppdaterad 28 jan. 2026

Hi Shirley,

Thanks for sharing your thoughts and for giving the cheeses a try!

Our Mystery Cheeseboxes are all about giving great cheese a second moment, which does mean they can be closer to their best-before than our full-price selections. That said, all of our cheeses are hand-cut and wrapped fresh on the day of dispatch and delivered the very next day, so they shouldn’t be tasting “old” - even when they’re nearing the end of their date.

If you’re happy to share a bit more detail, we’d genuinely love to hear from you at hello@thecheesegeek.com so we can look into exactly what you received and make sure everything was as it should be.

Thanks again for the honest feedback - it’s really appreciated and helps us keep improving!

Jen
Team cheesegeek 🤓

Svar från cheesegeek

27 jan. 2026

Hi Sal,

Thanks so much for this - we love hearing that the selection hit the sweet spot for everyone! 🧀

That balance of flavours and styles is exactly what our geeks obsess over each month, so it’s lovely to know it landed well around the table.

Really appreciate you taking the time to leave a review, and hope we get to take your taste buds on another little adventure soon!

Jen
Team cheesegeek 🤓

Svar från cheesegeek

26 jan. 2026

Hi Catherine,

Thank you so much for your understanding and for taking the time to leave this review. While we’re sorry the delivery didn’t go to plan initially, we’re really pleased we could put things right for you.

Looking after our customers is incredibly important to us, so it means a lot to hear that came across. Thank you again for your support - we hope you enjoyed the cheese and the extra treat! 💛

Jen
Team cheesegeek 🤓

Svar från cheesegeek

26 jan. 2026

Hello,

Aww, thank you so much for this wonderful review! We’re absolutely delighted to hear you’ve enjoyed both the cheese and the service - that really means a lot to us.

Our team genuinely loves what they do, from hand-wrapping each wedge with care to sharing the work of brilliant artisan cheesemakers, so it’s lovely to know that comes through.

Thank you for recommending us to friends and family and for spreading the cheesy love - we’re so grateful for your support and hope to delight you again very soon! 🧀💛

Jen
Team cheesegeek 🤓

Svar från cheesegeek

21 jan. 2026

Hi Nikolas,

Thank you so much for your review.

We’re very sorry to hear that your delivery arrived later than expected and that the contents of your order were disappointing. We completely understand how frustrating this must have been, and we’re sorry for any disruption this caused to your plans.

We would always be very happy to help resolve any issues via hello@thecheesegeek.com, and we’ve now reached out to you directly to offer a resolution.

We’re truly sorry that this experience fell short and appreciate you taking the time to share your feedback. We hope we’ll have the opportunity to welcome you back for a much better experience in the future!

Jen
Team cheesegeek

Svar från cheesegeek

20 jan. 2026

Hi John,

Thanks so much for your kind words! Your review really means a lot to us. We're glad the updates were helpful, and even happier to hear you loved the cheese. Hope to see you again very soon! 🧀

Jen
Team cheesegeek 🤓

Svar från cheesegeek

20 jan. 2026

Hi Tom,

Thanks so much for your lovely review! We're so happy you've been pleased with the service.

If there's anything we could've done to make it a full five stars, our customer care team would love to hear your thoughts at hello@thecheesegeek.com.

We hope to see you again!

Jen
Team cheesegeek 🤓

Svar från cheesegeek

20 jan. 2026

Hi Angela,

Thanks so much for sharing your thoughts! We're so happy to hear you enjoyed the cheese in your selection.

We completely understand that our boxes are a bit of a treat, and we always aim to make sure they feel worth the price. Each month our team curates some of the finest artisan cheeses available and hand-cuts them freshly to order.

We’re sorry this experience didn’t feel like a full five stars, and we’d love to know what we could do to make it one next time. It would be "grate" to hear from you - drop us a message at hello@thecheesegeek.com, if you're open to it! 🧀

Jen
Team cheesegeek 🤓

Svar från cheesegeek

20 jan. 2026

Hi Mrs Tomlinson,

Thank you so much - that really means a lot to us. We put a huge amount of care into sourcing small-batch British cheeses and packing them fresh, so we’re thrilled to hear everything arrived quickly and tasting its best. Hope to send more cheesy goodness your way soon 💛

Jen
Team cheesegeek 🤓

Svar från cheesegeek

20 jan. 2026

Hi Caroline,

Thanks so much for sharing your kind feedback!

While we appreciate that everyone’s tastes are different, a bland experience is never what we want for our customers. We’ve reached out to you directly to offer a resolution.

We really appreciate you taking the time to leave a review, and hope to see you again!

Jen
Team cheesegeek 🤓

Svar från cheesegeek

20 jan. 2026

Hi Nichola,

Thank you! We’re so pleased you enjoyed the selection. We take great care to source seasonal British cheeses and pack them at peak condition for delivery day, so it’s lovely to hear everything arrived just as it should. Hope to see you again soon!

Jen
Team cheesegeek 🤓