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The Brig Omdömen 

370
•
TrustScore 5 av 5

4,9

Cykelaffär
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

There was an issue with a rear derailleur which, when phoned after hours (!) was quickly addressed by the business owner by sending a new derailleur free of charge with express post. That is incredibl... Se mer

Betygsatt 5 av 5 stjärnor

I've only bought once through The Brig but it was an expensive component. Had a warranty issue which can be stressful however the after service at the Brig was awesome. Will definitely continue to... Se mer

Betygsatt 5 av 5 stjärnor

Wheels are great, they can take a while and the guys are building heaps so replies can take a bit via email. If you ring them up they will answer and sort everything out right away though, so definit... Se mer

Betygsatt 5 av 5 stjärnor

Nice to see new business models in the market in Australia. Dont be fooled by the prices this is all 100% legit. They've built me wheels. Sold me derailleurs etc. Will be back again.

Företagsinformation

  1. Cykelaffär

Skrivet av företaget

Here at The Brig, we're on a mission to lower the cost of mountain biking. We buy parts in bulk and pass the savings on to Crew Members

Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

370 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(370)

145 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Awesome!

I've ordered a couple of things from these guys now - XTR shifter and new 9220 brake set. Great OEM-style products at such low prices and in perfect condition as long as you don't mind not having the manufacturer's packaging. Arrived in Tassie within a couple of days, much faster than many larger online stores!

18 november 2025
Betygsatt 5 av 5 stjärnor

Service, Price and Warranty Claim

Ordered many products over the years.
Always quick, easy and backed up with good service.
Recently warranty claimed a bad fork CSU. Easy and stress free.

26 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Look ANYWHERE ELSE

The experience I’ve had with raild (EXACT same guys.. different name) has been nothing short of apalling and incredibly Unprofessional.

I first saw a listing from Eugene’s fb market place listing onyx vespers at a “cost price special” in early October 2023. I tho wanted a classic hub, so I messaged him about them to which he replied he can get them in the specific colour I was after and has current stock of plain colours. He quoted me that it would be a “upto a 2 month wait” for a gold one to be ordered in

2 months passed and I asked for an update, to which he said he’s almost ready to process an order (keep in mind the 2 month time previously quoted”

Another month passed with no communication so I checked in to which he said he still hasn’t placed the order yet…..

Bunch of nothing back and forth happened for the next month

Then I asked for an update at the very end of Feb 2024, to which with my *6* follow-ups over the course of an entire month, I heard 0 word from Him, no response nothing whatsoever.

At the end of march he finalley responded and said he had ordered them (keep in mind march)

I then went another month and a half with me trying to contact him with surprise surprise, zero response from him (with my asking for an update)

Just a few days ago I received the first communication in 1.5 months stating that he isn’t confident he or onyx can provide good warranty support in Australia and has sent *ALL* his stock back, to which he offered me a full refund of the $205 deposit I paid

It’s worth mentioning he never contacted me first, always me begging for a response

This whole experience has been appalling. I cannot recomend AGAINST raild wheels enough, and that you find ANYONE else to build your wheels or buy components from. This is due to this disgusting customer service )or should I say lack of) and terrible communication on his part.

See screen shots for proof of “customer service”

Raild wheels and E****** I hope you see this and take notes as this is incredibly poor

***UPDATE aa year after my initial google review of raild wheels (same guys different name): whilst my review is now over a year old, many riders I know personalley who have bought entire wheelsets, have the exact same complaint with the lack of customer service, this goes for warranty jobs as well, luckily enough, other riders which we're looking into getting other "things" off eugene have been open minded enough and listened to others & myself's experience with raild. All bar 2 riders I know who have purchased wheels & parts off raild/ the brig have this same complaint. My point still stands: look ANYWHERE else.....

this review is one thing... how "they" allegedly grey import all their stock is a whole another can of worms which should be much more well known. This I have verified through 3 reputable names

26 november 2024
Omdöme utan inbjudan
Logotyp för The Brig

Svar från The Brig

Hi Zion, thanks for taking the time to share on our page. A bit of a long one - and worth of a long reply!

I've spoken to Eugene and he confirms that he did drop the ball with communication two years ago. This was on his private Facebook page, when he was still using that as a conduit to offer discounted parts. Ultimately, whilst he accepts that he could have done a (much) better job, this was a $200 deposit that was fully refunded - we think it's important to step back with some perspective here.

Importantly, the Brig is a completely new entity, with a whole new team - and you have never taken the opportunity to let us redeem ourselves. Our records show that you've never bought from us, and this copy-pasted review does seem like quite the blast from the past.

As you can see if you scroll through our Trustpilot, our actual customers overwhelmingly find our post-sale service to be phenomenal. Trust us - if you don't honour a warranty when you run an online retailer, it gets blasted all over the internet. Every week we deal with 3-5 warranty cases, and we do our very best to make customers right as soon as we can. Sometimes, brands make it quite tricky, but we always come up with a happy compromise for all.

We notice that you run your own private repair business. We help dozens of small businesses like yours, who are shunned by the big distributors. Yes - some of our goods are parallel imported - but that means that we, and by extension you, can offer great value to riders who are feeling the pinch in this current economic climate.

Once again, it's important to step back with some perspective. Value-orientated retailers like The Brig help keep the big boys honest.

We're not perfect, we definitely sometimes make mistakes, but we always make it right - and we're proud of it.

Please give us a call if what we've said above resonates. No hard feelings - we're all in this to make riding better and more accessible.

Cheers

The Brig Team

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