I first heard about thaal supply through tiktok and i thought i would like to support a small business and made a small order- since then i have been using them for all my events, they are highly prof... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I absolutely loved the display boxes, so classy and pretty. They were easy to assemble and the website offered lovely accessories to add to make them look even better and aesthetic. The quality was... Se mer
Honestly, where do I start… The brothers at Thaal Supply really gave me the best service and experience. Not only were they very attentive to what I needed, but they were patient, resp... Se mer
Företaget har svarat
Thank you Thaal Supply for coming through! I desperately needed Thaals and contacted them through instagram, the customer service was 10/10! Quick with responses, I was able to get what I needed and t... Se mer
Företagsinformation
Skrivet av företaget
We are a small business dedicated to bringing elegance and sophistication to your celebrations through our exquisite collection of decor and accessories. Our passion for the beauty and artistry found in weddings and celebrations led us to create Thaal Supply, where we share the allure of thaals. We carefully curate a diverse range of thaal materials, each reflecting exceptional quality and craftsmanship. Our commitment to personalisation and customisation ensures that your event receives a unique touch of refinement, making your celebrations truly memorable.
Kontaktuppgifter
Storbritannien
- thaalsupply.com
4,3
Utmärkt
45 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service was great and super…
Customer service was great and super speedy. Thaals were excellent quality.
2 mars 2026
Omdöme utan inbjudan
Great customer service
really quick responses and they are happy to help you out. customer service is great. placed an order today and cant wait to recieve them
10 mars 2026
Omdöme utan inbjudan
Recommend for all thaal boxes speedy…
Recommend for all thaal boxes speedy delivery and great customer service from
10 november 2025
Omdöme utan inbjudan
Svar från Thaal Supply
Hi Amirah,
Thank you so much for your lovely recommendation! We’re delighted to hear you were happy with the speedy delivery and our customer service. Your support really means a lot to us.
We hope to serve you again soon.
Kind regards,
Thaal Supply
A happy customer
I first heard about this from a friend—thanks to her! I placed several orders, and everything arrived on time. The service was very efficient and fast. No issues at all! Everything was great, and I’m a happy customer. 5 stars! :)
5 september 2025
Omdöme utan inbjudan
Svar från Thaal Supply
Hi Haffy,
Thank you so much for taking the time to leave such a detailed and lovely review. We’re really pleased to hear everything arrived on time and that you found our service efficient and hassle-free.
It’s especially nice to know you were recommended by a friend — that truly means a lot to us. We really appreciate your support and look forward to serving you again in the future.
Kind regards,
Thaal Supply
The customer service was so fast and…
The customer service was so fast and helpful! So lovely interacting with them and super excited to receive my order
26 augusti 2025
Svar från Thaal Supply
Hi Khadija,
Thank you so much for your lovely feedback! We’re really glad you found our customer service fast and helpful, and it’s great to hear you enjoyed interacting with us. We hope you love your order once it arrives.
Thank you again for your support.
Kind regards,
Thaal Supply
Great
Product arrived in the expected condition in the timeframes promised. Happy with the product and service. Thanks
12 augusti 2025
Svar från Thaal Supply
Hi Tharin,
Thank you for your feedback! We’re pleased to hear your order arrived as expected and that you were happy with both the product and our service.
We really appreciate your support.
Kind regards,
Thaal Supply
Late delivery and no communication
The order was delayed and won’t come in time and the company decided to only tell me once i asked them if the order would come in time.
1 juli 2025
Svar från Thaal Supply
Hi Natasha,
Thank you for your feedback and we’re sorry for the inconvenience caused by the delay and the lack of communication at the time.
We have since been in touch with you and are pleased to confirm that this matter has now been fully resolved. We appreciate your patience while this was sorted.
If there’s anything further we can assist with, please don’t hesitate to contact us directly.
Kind regards,
Thaal Supply
Helpful and good customer service
I needed my order urgently and they it next day tracked via Royal Mail. The service was prompt thank you so much.
17 juni 2025
Svar från Thaal Supply
Hi Sidhra,
Thank you so much for your kind review. We’re really glad we were able to help with your urgent order and that the next-day tracked delivery met your expectations.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Thaal Supply
No response to emails or issues
Ordered a order for my wedding thaals. Some of the lids of the boxes were missing. Contacted the company via email and have had no contact. Tried to ask if the lids can be sent out as they are missing from the order but no response. Had to order from a different company but unsure if they will arrive on time.
15 maj 2025
Omdöme utan inbjudan
Svar från Thaal Supply
Hi Ahmed,
Thank you for your feedback and we’re very sorry for the inconvenience caused at the time, especially with such an important order.
We have since been in contact with you and can confirm that this matter has now been resolved. We appreciate your patience while this was sorted and apologise again for the initial lack of communication.
If you need any further assistance, please don’t hesitate to contact us.
Kind regards,
Thaal Supply
Extremely disappointed
Order #3318 – Extremely Disappointed: Late Dispatch, No Communication, Poor Service
I placed an order with Thaalsupply on 28th April, paying extra for 2-3 day delivery, with the expectation that my parcel would arrive by 1st May at the latest. However, Royal Mail has confirmed that the parcel was only dispatched on 1st May, the day it should have arrived. That alone is disappointing.
I needed this order by 7th May, and now, because of your delay, I’ve had to order the same items elsewhere and pay for next day delivery just to salvage my plans.
To make matters worse, I placed several other orders from different companies on the exact same day, and all of those parcels arrived on time, either 2nd May or 6th May. Thaalsupply is the only one that failed to deliver as promised.
What makes this even more frustrating is the complete lack of communication. I’ve reached out through live chat and email, and I’ve received no response whatsoever. As a paying customer, being ignored after your service falls short is simply unacceptable.
I paid for a premium service that you did not deliver. If you’re offering express shipping, you need to honor it or at the very least, communicate delays clearly. This experience has left me extremely dissatisfied and questioning whether I can trust Thaalsupply again.
6 maj 2025
Omdöme utan inbjudan
Svar från Thaal Supply
Dear Anita,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience with Order #3318. I completely understand your frustration—especially given the importance of your deadline and the added stress caused by the delay.
You are absolutely right to expect timely dispatch, reliable service, and clear communication—particularly when paying for express delivery. We sincerely apologise for not meeting those expectations on this occasion.
The delay in dispatch was an internal oversight, and we take full responsibility for it. We also recognise the serious gap in communication and understand how this compounded your frustration. This is not the level of service we aim to provide, and we are actively reviewing what went wrong to ensure it does not happen again.
Once again, we are genuinely sorry for the inconvenience caused and appreciate you bringing this to our attention
Owner went the extra mile and service…
Owner went the extra mile and service was top. Good quality products
2 maj 2025
Omdöme utan inbjudan
Absolutely ridiculous
Absolutely ridiculous. My order never arrived, this is not even the worst part. As it never arrived on time, I had to put an order through for next day delivery at amazon.
2 weeks after my event had past, it still did not arrive. Thaal Supply never took the intiative to update me with this, I then wrote an email for them to say it had got lost via Royal Mail. An absolute joke, DO NOT RECOMMEND!!!
Had I not sent this email, I highly doubt I would have heard anything back from at all regarding my order — let alone been offered a refund.
It is extremely disappointing that a customer has to chase for an update on an order that was placed weeks ago, especially when they were fully aware it had not been delivered. The lack of communication and accountability on their part is appalling.
15 april 2025
Omdöme utan inbjudan
Svar från Thaal Supply
Dear Hanifa,
We’re truly sorry to hear about your experience and completely understand your frustration, especially with the timing of your event. This is not the level of service we aim to provide.
Unfortunately, we are not notified by Royal Mail when a parcel goes missing or is delayed. In cases like yours, we only become aware when a customer reaches out to us, which we understand can be incredibly frustrating. We fully agree that it shouldn’t have been your responsibility to chase this up.
We’ve already processed your refund, but we sincerely apologise for the lack of communication and the inconvenience caused. We’re currently reviewing our processes to ensure better handling of such situations going forward, including quicker follow-ups when orders haven’t been marked as delivered in expected timeframes.
Thank you for your feedback—it helps us grow and improve. If there’s anything further we can do, please don’t hesitate to get in touch.
Warm regards,
The Thaal Supply Team
10/10 recommend
I absolutely loved the display boxes, so classy and pretty. They were easy to assemble and the website offered lovely accessories to add to make them look even better and aesthetic. The quality was great and offered different colours and sizes. Very versatile. I would highly recommend for any occasion. It’s a 10/10 from me :)
24 januari 2025
Omdöme utan inbjudan
Great service
Great communication and super fast delivery even at a very busy time of the year. I did not expect such fast delivery and great service. Thakyou
24 december 2024
Omdöme utan inbjudan
Amazing!
Thank you Thaal Supply for coming through! I desperately needed Thaals and contacted them through instagram, the customer service was 10/10! Quick with responses, I was able to get what I needed and the quality is fantastic! You saved the day! Will definitely order again and they are very reliable! Thank you.
18 december 2024
Omdöme utan inbjudan
Great quality thaals & fantastic customer service!
Absolutely in love with the boxes from Thaal supply, the quality of the products and the customer service is amazing. My boxes looked great, very reliable and fast delivery too. Thank you so much, the lights make the boxes look even better! Obsessed!!
14 november 2024
Omdöme utan inbjudan
Outstanding customer service
Outstanding customer service. Very happy customer. Will definitely be recommending this company to other relatives and friends
18 september 2024
Omdöme utan inbjudan
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