J'ai commandé sur le site et après 10 jours d'attente la poste m'appelle pour me dire que l'enveloppe a été réceptionnée vide. Donc j'essaye de contacter le service clients et pour l'instant pas de ré... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This has made a big difference in only 3 weeks and excited to see what further results will bring. Thought it may be placebo at first, but definitely working. Much improved in the mornings, started ex... Se mer
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I called customer support before starting my return and was explicitly told I was within the 60-day window and would have no problems. I followed every step they instructed me to take — and they sti... Se mer
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Tried this after another one I was using raised their price. Haven’t really noticed any substantial difference over the previous product. However, their subscription service is pretty bad. Zero commun... Se mer
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Företagsinformation
Om TestoPrime
Skrivet av företaget
About TestoPrime
TestoPrime is an all-natural testosterone support that can help any man take control of his youthful vitality with a flood of new and natural testosterone.
Increase physical and mental energy on demand, even after long days at the office. Support protein synthesis to help burn unwanted fat and build lean muscle. Improve motivation by increasing your confidence and overall mood.Our Ethos
Our customers’ views are incredibly important to us. If you have any issue at all, please reach out to us before leaving a review by emailing support@testoprime.com. or through Whatsapp on +4915175520956
Kontaktuppgifter
12 Payne Street, G4 0LE, Glasgow, Storbritannien
- +1 929 2424275
- support@testoprime.com
- testoprime.com
3,0
Medel
917 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Testo Prime is amazing
Testo Prime is amazing. I feel like a new man. I highly recommend this product.
17 augusti 2024
Svar från TestoPrime
Hi Jonathen, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Finally I have received my order!!
Finally I have received my order!!!
It took approximately one month but it arrived as you promised me . Couldn't change my previous negative feedback about the late delivery thus I'm sending a new positive one ...
Thanks, TestoPrime team, especially customer service . You did a great job with me, especially your follow-up , dedication, and commitment. Because of you guys, I'm a happy and loyal customer. Again, thanks, and keep it up ❤️ 😘
P.S.: I'm so excited. Now I can test the product and tell you my honest feedback about the product effectiveness and my improvements.
7 augusti 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hi Mounir, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you have now received your order! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Ik heb na 2 weken nog niks ontvangen.
Ik heb na 2 weken nog niks ontvangen.
Ik raad iedereen af om daar iets te bestellen!
UPDATE! Mensen van Testoprime hebben contact met mij gezocht.
Mij is belooft dat er zonder extra kosten een nieuwe zending Testoprime is verstuurd naar mij.
Dus, wij wachten even af.....
Update, afgelopen week Testoprime ontvangen.
Allemaal een beetje lang geduurd, maar toch goed opgelost.
28 augusti 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hallo Matt, bedankt voor je feedback. Onze excuses voor het ongemak. We begrijpen uw bezorgdheid en nemen deze zaken zeer serieus. We hebben onze gegevens gecontroleerd en er is al een e-mail verstuurd om dit op te lossen. We horen graag van je. Als je vragen hebt, kun je altijd contact opnemen met onze klantenservice via e-mail, live chat of telefoon! :)
Waste of money and lies
I already reached them on the webpage and also by mail, and they always said the same, that they can’t refund me because the bottles are not sealed. Here are the orders:
ORDER #109505
ORDER #113364
ORDER #126067
ORDER #134398
ORDER #142516
ORDER #147735
They told me the following by mail:
“ According to our website, if you’re among the small group of men (less than 2%) who do not experience positive results from increased testosterone, you are eligible for a refund. We offer a lifetime guarantee where you can return your order for a full refund. However, to qualify for this guarantee, all sealed bottles must be returned.”
Again, the only way that they refund you is for sealed bottles, so you can’t try the product, so technically they are promoting something that they can’t do, they promote lifetime guarantee and refund if you are not happy with the results, but only if you don’t open the bottles. That’s the trick and it doesn’t make any sense at all. Because again, TESTOPRIME people, yes I can show my labs and my T levels are worse than the last year, so your product doesn’t work, and I’m part of that big group of people who’s not happy with the results and feels uncomfortable buying for a company that only promotes using lies.
24 augusti 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hi Alvaro,
Thank you for sharing your experience with us. I’m genuinely sorry to hear that you haven’t seen the improvement you were hoping for while using TestoPrime. Your satisfaction is very important to us, and I understand how frustrating this situation must be for you.
Our products are made from completely natural ingredients, so the results and the time it takes to see those results can vary from person to person. According to our refund policy, to be eligible for a refund, you must first take the product as directed for 30 days. If you’re not completely satisfied, you may return it for a 100% refund of your purchase price, less shipping & handling, if applicable. However, we can only refund a maximum of one opened bottle unless there is a defect or the product was received damaged and unsealed.
Having checked, it appears that there are no sealed bottles remaining with your orders. As such, we processed a refund for one opened bottle on August 20. I hope this helps address some of your concerns.
I know this may not be the outcome you were expecting, but I want to be transparent about our policy to avoid any further disappointment. I’m here to assist you with any other concerns you may have and to help you through this process.
Please don’t hesitate to reach out if you have any additional questions or need further assistance.
Thank you for your understanding.
The product started making sick(nausea)…
The product started making sick(nausea) after a week and a half. Yes I was talking EXACTLY as recommended on the label. The worst part was trying to get my subscription cancelled and refund for second bottle that was sent AFTER I had made several attempts to cancel. I would not recommend this product or business with this company.
16 augusti 2024
Svar från TestoPrime
Dear customer, thank you for your feedback. We apologize for any inconvenience. We understand your concern and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. We will be looking forward to hear back from you! If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
Waste of money
I’m 37, I. have been using Testoprime for almost a year, I had 4 pills every single day according the directions on the bottle, and I was comfortable thinking that they offer lifetime warranty if you are not happy with the results. Well, I had a Testosterone free and testosterone total labs the last year (2023) on march, I started with testoprime like an option to boost my T level, but SURPRISE! I just had the same tests few days ago (08/2024)and my T levels are lower than the last year. I reached them and they said that even If I’m not happy with the results they can’t refund me because I don’t have the unsealed bottles (so, how they expect you to try the product without opening the bottles?). I just realized that nobody applies to that return policy and they just don’t accept that their product is trash and don’t work at all. Don’t buy this, the return policy is fake and the product is a waste of money.
23 augusti 2024
Omdöme utan inbjudan
Svar från TestoPrime
Dear customer,
Thank you for sharing your experience with us. I’m genuinely sorry to hear that you haven’t seen the improvement you were hoping for while using TestoPrime. Your satisfaction is very important to us, and I understand how frustrating this situation must be for you.
Our products are made from completely natural ingredients, so the results and the time it takes to see those results can vary from person to person. According to our refund policy, to be eligible for a refund, you must first take the product as directed for 30 days. If you’re not completely satisfied, you may return it for a 100% refund of your purchase price, less shipping & handling, if applicable. However, we can only refund a maximum of one opened bottle unless there is a defect or the product was received damaged and unsealed.
Having checked, it appears that there are no sealed bottles remaining with your orders. As such, we processed a refund for one opened bottle on August 20. I hope this helps address some of your concerns.
I know this may not be the outcome you were expecting, but I want to be transparent about our policy to avoid any further disappointment. I’m here to assist you with any other concerns you may have and to help you through this process.
Please don’t hesitate to reach out if you have any additional questions or need further assistance.
Thank you for your understanding.
Product did nothing for me
Product did nothing for me. Bought from a different vendor and am very satisfied!
1 augusti 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hello Ted,
We are sorry to hear that you were not happy with your Testoprime purchase. Each of our ingredients has been backed up with clinical studies and/or tested for efficacy—these are found at the bottom of the homepage: "Transparent Ingredients Supported By Honest Studies", making sure the entire natural formula works to support your already existing testosterone. We understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money back guarantee. We offer a lifetime guarantee for you to be able to try the product for 1 month of use and see if it will work for you.
That being said, Testoprime is designed to be taken with a well-balanced diet and a healthy lifestyle to experience its true power which we also provide on our guides once you place an order. We can also discuss the options for the Money-Back Guarantee if you still have unopened bottles with you. For that reason we would like to ask you to contact our 24/7 customer service team. You can reach us at any time by phone, live chat or email.
My order was not sent after my…
My order was not sent after my purchase. I got on live chat and asked for rush delivery since it was your mistake. The response I received was we will do the best we can. This is unacceptable after ordering this product for over a year. I ordered 4 days ago and still have not received shipping info.
2 augusti 2024
Svar från TestoPrime
Hi Stephen,
I’m really sorry to hear about the trouble you’ve experienced. I understand how frustrating it must be to deal with delays and unclear responses, especially after being a loyal customer for so long.
I want to let you know that your order was refunded on August 18th per your request. I sincerely apologize for the inconvenience and frustration this has caused. We’re taking your feedback seriously and working to improve our processes to ensure this doesn’t happen again.
Thank you for your patience and understanding. If there’s anything else we can do for you, please don’t hesitate to reach out.
Careful of the expiration date
I fell for the upsell and bought a 6-month supply, but all product expires January 2025. Not enough days left in the year for me to consume all the product before it goes bad.
2 augusti 2024
Svar från TestoPrime
Hi Kurt,
Thank you for sharing your experience with us. I’m truly sorry to hear about the issue with the expiration dates on your 6-month supply. We completely understand how disappointing it must be to receive products that don’t meet your expectations, especially when you planned ahead with a bulk purchase.
To ensure we can assist you properly, we do need a photo of the affected products. Unfortunately, without this, we’re unable to move forward with a replacement at this time. We also sent you an email regarding this request and would greatly appreciate your cooperation in providing the necessary details.
We genuinely want to help resolve this for you, and we appreciate your understanding. Your satisfaction is very important to us, and we're committed to making things right. Once we receive the photo, we’ll take immediate action to address your concerns. We look forward to hearing from you. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
Svar från TestoPrime
Hi Mr. Andy, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Shipping is always fast and easy
Shipping is always fast and easy. This company does a great job of doing what they say and I'm always happy with the product.
27 juli 2024
Svar från TestoPrime
Hi Brad, we appreciate the 5 star review! Thank you so much for taking the time to send your feedback! Everyone here at TestoPrime loves to know that our customers enjoy what we do. We're so glad that you love our product and have been a loyal customer of ours since 2022! We are always trying our best to make your experience memorable, and we're happy to know that we've achieved it! Should you have any questions or concerns, please know that our 24/7 customer support are always happy to assist you. You may reach us via email, live chat or phone call at anytime!
Waste of money
Gave this product 90 days with absolutely zero improvements to my testosterone levels, sleep quality, or anything else they claim.
7/29: Sent additional requested information but they have already denied my request for a refund, saying I didn't meet their requirements.
7/30: Partial refund promised. Reasonable response and appreciated. Thank you, Trustpilot
26 juli 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hi Claude,
We're sorry you haven't had the results you were expecting. We understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money back guarantee. We offer a lifetime money-back guarantee for you to be able to try the product for a month and see if it will work for you.
Having checked our records, we have processed a refund for your order on 30th July 2024. It usually takes 2-5 working days for funds to reflect back into your account. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
I have not received my order
26 juli 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hello John, thank you for your feedback. We apologize for the inconvenience caused. We pride ourselves on our delivery time and quality of service, and we regret to hear that standard could not be met here. We have just sent you an email to get this sorted out. Looking forward from hearing back from you!
I started taking the real "TestoPrime"…
I started taking the real "TestoPrime" i think about two years ago. Not the fake stuff on Amazon smh worst mistake buying that. I'm a 38y/o widowed, single father, raising our (14y/o son & 9y/o daughter, while at the same time going back to school.
Struggling to do everything TestoPrime is one of the few things a buy for my self, everything else I put into my kids sports and school. Together they play 10 or so sports, so anytime I'm not at school or the gym, I'm at sports.
I absolutely believe TestoPrime gave me the strength and energy to keep up with my crazy life since my wife passed away in 2020. I am in the best shape of my life one month out from being 39. 3-4 years ago I was 60lbs heavier with no muscle and struggled to keep up with my kids. Now I run circle around them.
16 juli 2024
Svar från TestoPrime
Hi Robert, thank you for the positive feedback. We're glad to know you're happy with TestoPrime! Keep us updated on your progress! All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Horrible customer service
I wish I would have read customer reviews before ordering this product. Like many of the other reviews, I too was sent 5 bottles of PhenQ instead of TestoPrime. I sent them an email with a picture. The automatic response said they would be in touch within 24 hours. 2 days had past without a response so I called them directly. I was told that the 5 bottles of TestoPrime would be sent and that the order would be expedited. 5 days had past with no correspondence. I called again and was told that it was still in processing. I canceled the order and asked for a full refund. I ordered the product on July 4 and asked for a full refund on July 22. That is how long I have been waiting to receive what I originally ordered. This is by far one of the worst customer service experiences I have had.
22 juli 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hi Matthew, thank you for your feedback. We apologize for any inconvenience. We understand your concern and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
68 Years Old - Feeling Great
Taking TestoPrime and continuing my normal workout enables me to maintain my weight regardless of what I eat. I'm 68 years old and I look and feel much younger.
8 juni 2024
Svar från TestoPrime
Hi there, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Svar från TestoPrime
Hi there, we appreciate the 5 star review. It means a lot to us! It would be awesome to hear more about your progress. Please keep us posted! All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Wrong item now I have to pay to ship it back
As others have state I got sent the wrong package 5 bottles Phen q instead of Testo Prime. Sent pics as requested then took a week to get settled, now I have to pay to ship back overseas along with having to wait til they get it back before they shipped my product I bought weeks ago. I paid almost $200 which I've asked for a full refund because this is unexceptable business practice. Of course the person I am speaking to completely ignores I have asked for a refund.
18 juli 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hi Michael,
Thank you for taking the time to share your experience with us. I am deeply sorry to hear about the issues you encountered with your order. I understand how frustrating it must have been to receive the wrong item, and I sincerely apologize for any inconvenience this has caused.
I want to address your concerns and let you know that we have taken your feedback seriously. I can confirm that a refund has been processed on July 22, and you should see the funds reflected in your account shortly.
This situation is not reflective of the high standards we strive to maintain. We are currently reviewing our processes to prevent such issues from occurring in the future.
Once again, I apologize for the inconvenience and thank you for your patience. If you have any further questions or need additional assistance, please do not hesitate to reach out to me directly.
They sent me the completely wrong item…
They sent me the completely wrong item sent five bottles of a high dose caffeine diet pills. Contacted customer service which is a joke sent them the pictures of the incorrect items then they told me I had to pay for return shipping to get my correct stuff when their company made the mistake. Having to open a dispute with my bank which I will win I have already showed the bank the evidence of the wrong item and they are definitely on my side
15 juli 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hi Marc, thank you for your feedback. We apologize for any inconvenience. We understand your concern and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
Everything went well when ordered the…package deal
Everything went well when ordered the package deal and was able to download the 2 ebooks thanks to Christine she is very concerned about pleasing her customers.
10 juli 2024
Omdöme utan inbjudan
Svar från TestoPrime
Hi Steve, we appreciate the 5 star review. It means the world to us to see happy customers!
Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.