Terra Kaffe Omdömen 178

I emailed a question and the response time was within the hour! I am extremely happy with my Demi machine and the ease of use.

My Terra Kaffe Demi is amazing. I’m not a fancy coffee drinker, so the features/drink options are perfect for me. I love how i don’t have to do any work except press a button to make a shot of espresso.
I had to contact customer service to verify how to clean my machine, and they were quick to answer and even followed up with an email to verify i received the information they sent. Thank you for a great product and great experience!

Drip coffee is ok, espresso is not good. Machine screen has been spinning for a week. Customer service is non-existent. Do not purchase this poorly made product as it also comes with non-existent customer service.

Product did not work after inboxing, DoA. The phone number did not answer any calls on a Friday afternoon nor did I receive a reponsive email to my issue. Was looking forward to enjoying the coffee maker. But will likely send it back and buy a well established brand.
Its unfortunate as I was interested in the company and CM

DM

Our experience through 2 machines we have had over quite a few years has been both very supportive by these creative young people who re invented how coffee is brewed and created to your personal liking and our daily experience in knowing w can produce the best morning brewed experience, and when we can share with friends, there are smiles all around.
Our responsibility is to take care of her, and follow instructions when it tells us to clean it through the processes that need to be done. We keep up with maintenance and it is not difficult but keeps her brewing at the best level.
Service from the company is very responsive as well.
It's a brewing machine inside of a computer based mechanism. Do your part...the TerraKaffee will do its part and the company will be there for you.

My original machine arrived with a defect - it leaked, as if a hose was not connected properly. TK's customer service team replaced it quickly and efficiently, before they even received my return. The new machine is great - shots have a beautiful cascading crema. Easy to operate, easy to clean. My son - an espresso lover - will have this in the Fall for his college housing.

After being a Nespresso loyalist for 20 years, it was time for a change. Spurred by an amazing cup of coffee at a local roastery- I realized that Nespresso had lost its luster and I had been settling for expensive subpar pod based dark water. I longed for the coffee house taste, aroma, and variety. After lots of research I decided on the Demi- and it is better than advertised. Tons of flexibility, grind options galore delivers a delicious drip coffee and an impecable espresso with a better than expecte crema. At the price point- I'm not certain that the Terre Kaffe Demi can be beaten- 5 Stars (I'm planning to buy one for a coffee loving friend for their birthday)

I ordered a Demi. It made coffee, not espresso. There was very little crema, I've gotten more crema from an aeropress. So I increased the strength to maximum. That didn't do it. I decreased the shot size from 1.6 oz to 1.0 oz, and then I got crema! I was thrilled to see it! I mean, it wasn't a lot of crema. It was decent, though. I got a lot more with my manual and semi-automatic machines in the past, but it was something.

But the coffee was still watery. It wasn't espresso. It was strong coffee with some crema on top. It was so thin that I could tell a difference in texture with a latte! I mean, really.

The customer service team was great, they quickly allowed me to return the coffee maker.

I have had this machine one month today and I can honestly say I don't know what I would do without it. Not only does it look good on my Coffee Bar but the espresso/ coffee that it makes is by far the best I have tasted. I consider myself a coffee snob as I have been making espresso manually for a long time now. I do have an espresso machine which I have now sold. It's so easy to work with and the choices of coffee to make are great. My husband is now using it and he would only use pods before this. He couldn't believe how great the coffee tasted and he does the Drip option. I can't wait now to get up in the morning and make my coffee...Thanks Terra Kaffe 😊

Contacted them by email for a minor error in product shipping. Responded within 24 hours with a tracking number for the missing item. Perfect.

I had a message on my TK-02 I couldn’t get rid of. I sent an email and got an immediate response which solved the problem. I wasn’t made to feel stupid and I felt they were sincerely happy for me when the problem was corrected! My coworkers were happy I could enjoy my coffee before heading to work!

My entire experience from order to setup to support was stellar! The machine was packaged really well and it kinda reminds you of "old" Apple with the packaging and how easy it was to open. It actually made you excited to use the machine. Setup couldn't have been easier, and the amount of experimental features and customization you could enable is something no other coffee machine manufacturer has come close to!

I have owned the Terra Kaffe Tak-02 for about a month now. There are definitely some growing pains trying to figure out the right settings for espresso and drip coffee but once you get everything dialed in the machine works great. Having said that, I will mention there are a couple of issues that I hope will be addressed with the future firmware updates. One, as reviews have mentioned the milk frothing could be a few degrees hotter. I have tried all recommended options and it still produces lukewarm froth which will ultimately cool down your drink. Second, before each espresso shot the machine will put out small amounts of water. While I understand this is how the machine keeps itself clean it would be nice if it didn’t do this before every shot. Having said all that, I still really like the convenience and quality of drinks this machine produces. I will also mention customer service has been great. All my questions were responded to quickly and they even follow up to make sure everything was ok.

They have a great customer service team and respond quickly to questions. I just got my Demi machine today and I am already in love. And over caffeinated because I wanted to check out multiple functions! 😆 I usually require sweeteners in my coffee, I made an espresso today and just added some foam and it was amazing. Then I tried the drip function and that was great also. Hubby got a Lungo and thoroughly enjoyed it. Machine is so easy to use!

We order the Terra Kaffe Demi and recieved the after a few weeks due to the color we selected being on backorder. After the machine arrived I was able to follow the easy and quick instructions to get the machine all set up and ready to brew! After a couple of brew cycles we were ready to enjoy some great espresso! So far we are very happy with the TK Demi! Its been very easy to use and makes great coffee and espresso.

I've had my TK-02 for about 3 months. I'm very happy with how good my espresso's taste. I love being able to tweak the results to get exactly what I want. I ask my guests what they like, with so many options, they never go away disappointed. My wife likes a little coffee with her warm milk and I have it dialed in just right, then I put her name on the mix and it's right on my screen with the other options. Lastly, the customer service is terrific!

Looks great and in theory should be great machine.
Stopped spitting out coffee and did just water after few days or 30-40 brews. Even before that coffee that comes out is look warm, not hot.

The unboxing was such a thrill. My husband completely surprised me with this gift after watching over my shoulder while I gazed at this coffee system. Ultimately I had decided to wait but he decided not to and I'm so glad he did! While unboxing we noticed there was a space in the packaging for a single serve rounds spoon so we reached out to customer service to report that and were told it would be sent. A day or two later another message was sent explaining that the packaging had not been updated yet and the spoons were no longer provided but all we really needed to know was the correct sizing. I'm sure we can find a scoop in one of our many protein or collagen powder tubs. The coffee drinks we've been brewing are phenomenal! So happy with this purchase!! (Would have given a 5 star review except for this one minor disappointment that the spoon was missing, even though it wasn't)

Terra Kaffe has been responsive to ALL my inquiries and questions. Their product is of the highest quality. Their customer service is quick to offer up to date help and recommendations for an even better experience.

We had been using a Nespresso machine for years it worked well. My wife received the Terra Kaffe as a gift and now its all we use. Its easy to use makes great Expresso and my wife live using the fresh beans of her choice!