Tenfire Omdömen 

Ordered a Turf Stove set.

Upon receipt of my original delivery I had a question about my order.

A genuine reply later (Eddie) and everything was handled.

Cool product with some amazing scents from Ireland.

Would definitely purchase again!

Must of touched a nerve as my HONEST review has been flagged for speaking the truth so I’ve been asked to amend it. I would NOT purchase again as Tenfire is no longer owned by the original founder who handmade EVERY candle personally. This is no longer the case yet they continue to use the founders story, image and legacy. Let’s stop supporting the destruction of honest, independent hard working people

From the ordering process to the delivery, everything was great! When placing the order the descriptions are very helpful. Everything I received was very well packaged as well. I purchased the stove/w kit and the wax cubes. I LOVE, LOVE, LOVE the nostalgic look of the stove and the scents are amazing. The Irish Coastal Mist is wonderful and is currently filling my home. I have not tried the turf incense yet, but looking forward to it. I am very happy with my purchase and will definitely continue to support this business. Thank you Tenfire!!

Great experience. And love the aroma of turf in the room especially on stormy nights.

I bought the little stove and turf incense during a little wave of homesickness. When it arrived my American husband came into the living room and said ‘why does it smell just like your parents house in here’. It’s amazing, can’t wait for the winter to have it going along side the wood fire.

I recently ordered after the candles came back into stock and was genuinely excited, as I'd been a customer from the very beginning.

Having followed Dawn's journey from the start, I know how much passion, care and dedication she poured into building this brand. Every candle reflected that commitment, from the fragrances themselves to the hand pouring, labelling and packaging. (It has since been confirmed by the company that Dawn is no longer operational within the business)

Unfortunately, the candles I received are simply not the same. *The Oaks* was originally created as a birthday gift for my partner and became one of my favourite fragrances because it was unlike anything else on the market. The candle I received isn't that scent at all. *Cosy Up* was another fragrance I loved having in my home, but the replacement I received was noticeably different from the fragrance I remembered.

I also observed separation between the wax and the fragrance oils, and significant mushrooming of the wick during the first burn, requiring me to trim the wick several times. These are not issues I experienced with the original candles I purchased over the years.

It is also disappointing to know that the original founder is no longer involved in creating these products. In my opinion, that difference is reflected in what I received. The quality, fragrance and attention to detail that made me fall in love with this brand just aren't there anymore.

As someone who supported this business from the beginning, I'm genuinely saddened by how much it has changed. I had been looking forward to ordering again after such a long period out of stock, but sadly these candles did not live up to the standard I remembered, and I won't be purchasing again.

UPDATE 1:
After posting this review, I entered into an email exchange with Eddie, the sole director of the business. Wanting to give the company the opportunity to resolve my concerns, I accepted a replacement after it was suggested my experience could have been due to a batch issue, and I also agreed to return the candles for inspection.

The following day, however, the correspondence changed direction. I was questioned about my personal connection to Dawn, told there was "copious, publicly available" information about my identity online, asked to remove my reviews by a specified date and time, and informed that I could be identified in legal proceedings if they remained published. I found the tone and content of those emails intimidating, deeply unsettling and alarming. I agreed to remove the review if the replacements were provided and the scents were the same as the originals. He refused and refunded the order instead.

Whether I know Dawn or not does not change the products I purchased or the experience I had as a customer. I was willing to work with the company in good faith to resolve the matter, but I was disappointed that the focus shifted away from the quality concerns I had raised and onto my personal connections instead. My review is an honest account of my own experience with the products I received, and I stand by the observations I have made.

Update 2:
Further to Tenfires 'latest' reply, I wish to clarify that any legal dispute between the founder and the company is none of my business, and I am not as claimed aware of the details of such. I feel the language, attitude and accusatory tone within the responses shocking, forceful and controlling. I was not sent labels to return.

As a long term customer, Tenfire scents were always totally unique and unlike anything else on the market, I loved having the scents in my home, and despite what Eddie's deep dive into my identity and his wildly inaccurate assumptions about my intentions may conclude in his mind, my only wish was to have those scents in my home again, which Tenfire were unable to provide.

As he has tried repeatedly to influence my review and the publication of it. I must again state, this is my genuine experience of this company and products, and mine and only my opinion on what I received and how it has been dealt with.

It may come as a shock to Eddie but lots of customers who support a small business, created in a mother's kitchen, in their home, in rural Ireland during covid, will know the founder personally, this is not unusual for cottage industries.

I have been buying Tenfire candles for many years, so I know the fragrances very well. I was genuinely excited to see them back in stock and ordered several candles.

My order did not get off to the best start, as I ordered "Cosy Up" but initially received "The Oaks" in error. To be fair, when I contacted the company they promptly sent the correct candle, which I appreciated.

Unfortunately, the candles themselves were not what I had come to expect from the brand. The fragrances smelled noticeably different from previous versions that I have purchased over the years, particularly "The Oaks" and "Cosy Up", which were two of my favourites because they had such distinctive scents.

I also experienced several issues while burning the candles. The wicks developed significant mushrooming, and the wax appeared to separate during use in a way that I had never experienced with previous Tenfire candles. I documented these issues with photographs and raised them with the company.

When burning "Cosy Up", I also developed a headache. I cannot say with certainty that the candle caused it, but it occurred while I was burning that candle and was not something I had experienced with previous Tenfire products.

Because I believed the issues could have been due to a faulty batch, I contacted the company and agreed to return the candles for inspection and replacement. We initially agreed that the candles would be collected and inspected. However, after the company identified that I knew the founder, the offer of a replacement was withdrawn and I was instead given a full refund.

Rather than focusing on the burn issues and fragrance differences I had reported, the company searched publicly available information about me and questioned whether my review was independent because I know the founder. I then received an email stating that if my reviews remained online, I could be identified in ongoing legal proceedings involving the company, asked to provide evidence and documents, and was requested to remove my reviews by a specified deadline. I found this intimidating and felt that the focus had shifted away from addressing the product issues I had raised.

I was also told that my review "sticks out like a sore thumb" against "hundreds of 4 and 5 star reviews across platforms". However, when I looked, I could only find around 90 reviews on Trustpilot and approximately 25 Google reviews, with not all of them being five-star reviews. That made the statement difficult for me to reconcile with what was publicly visible.

My review is based entirely on my own experience as a long-term paying customer. I have bought these candles because I genuinely enjoyed them, which is why this experience was so disappointing. In my opinion, the fragrances are not the same as they were previously, and I was disappointed both by the quality of the candles I received and by the way my complaint was handled.

Others may have a different experience, but this was mine.

Just love the turf incense. It lights easily and burns for quite a while, and smells so good. Great to give as a gift

This is a unique product that brings back memories of Ireland on a cold, rainy day. I especially liked the incense since that seemed the most similar to the smell of the turf fire.

I love everything I’ve purchased from Tenfire. I love all the candles. I’m burning Irish Rain candle tonight on St. Patrick’s Day. Also love the stove and the Irish turf to burn inside the stove. I would highly recommend all the products.

Nice candles that burn clean and have pleasant scents I love the Irish Coastal Mist scent!

Candles arrived fast and I enjoy the scents.

I love my Irish Peat candle and the owner clearly is proud of her business and it shows in her communication and product. I will continue to support in the new year!

The turf bundle and peat arrived very quickly, nicely packed, as described. Obsessed with the peat, love love the smell of peat smoke throughout the house, just like Ireland! Turf soap and candle are very pleasant, too. The rest of my order (wax melts) was sent separately and took longer, but the customer service and help with tracking was very satisfactory. They all smell amazing and we appreciate the informative emails too! Wonderful products AND service, I give you 5 stars. Thank you very much!

My wife LOVED the Irish turf candle I gave her for Christmas. Haven't lit it yet, but the smell is amazing.

Amazing scents that are unique and captivating.

Bought the stove, and I am absolutely obsessed with it. I’m excited to come home and sit by the “fire”. Lovely packaging, nothing arrived damaged. Smells fantastic.

website easy to navigate. Receipt was faster than expected. The aroma was definitely different (in a pleasant way) Would order from them again.

I bought two turf candles as a gift and got one for myself. I've been to the west of Ireland many times since the 1980s and these candles don't smell anything like a peat fire. The chemicals used actually irritated my nose and throat. . The person I gave them to had the same reaction.
Save your money.