Shaida & Saza arrived promptly & honestly, these ladies didn’t stop. They did a brilliant job cleaning the whole house (including the kitchen appliances). Every thing is sparkling! Would comp... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We hired Abubakr and his team to carry out a full clean of our property before we moved in, and they did an excellent job. They thoroughly cleaned all three upstairs rooms, the living room, kitche... Se mer
Nesh and the team were very good and cleaned my property from top to bottom in a professional way. They were polite and extremely pleasant. They kept me up to date with how the cleaning was progressin... Se mer
Mr Abdul did an amazing job .The house have a brand new appearnce now ,made a huge difference after the cleaning,neat and tidy now .appreciating the good work .well done
Företagsinformation
Skrivet av företaget
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Kontaktuppgifter
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Storbritannien
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,3
Utmärkt
1 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Moved house
Moved house, and reached out that evening, and at noon the next day I had two great guys arrive for a deep clean. Service has been first class, from the initail request for a quote to the end result of a gleaming home. They were professional, friendly and nothing was any trouble.
8 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hello Ann,
Thank you for choosing Tenancy Cleaning and for your kind feedback.
We’re glad we could arrange a quick turnaround and deliver a high standard service. Your comments on the team’s professionalism and attitude are greatly appreciated.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Excellent deep clean....
Needed the tenant's end of deep cleaning on a studio flat. Shaida was very prompt and took her time and attention in providing an engaging and effective service. Thanks for making it a quick, easy and efficient process. Will use this company and Shaida team again in the future.
5 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hello Sunny,
Thank you for choosing Tenancy Cleaning.
We’re glad to hear that Shaida and the team delivered a thorough and efficient service. Your feedback on the attention to detail and smooth process is highly appreciated.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Thorough, Reliable, and Professional Service
Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the extra mile to ensure everything was completed to a high standard. They were also efficient and finished right on time, which we really appreciated during a busy move. Highly recommended!
7 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hello Mehrdad,
Thank you for your feedback and for choosing Tenancy Cleaning.
We’re pleased to hear that Shaida and Zanko delivered a thorough and timely service. Your recognition of their attention to detail and professionalism is greatly appreciated.
Thank you for your recommendation, we’re glad we could support you during your move.
Stay well,
Tenancy Cleaning Team
Supreme deep clean that was affordable
I moved into an apartment that had allegedly been professionally cleaned but you could see many surfaces were dirty and the carpet needed proper cleaning. So I arranged for a deep clean with tenancy.cleaning. Shaida and Zanko were exceptionally professional and friendly. They did a great job and make the place sparkle! They also showed me video of what came out of the carpets!! I feel much better knowing they cleaned the carpets properly. Highly recommend Shaida and Zanko and I hope to see them again when I next need a cleaning service!
7 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hello Eve,
Thank you for sharing your experience and for choosing Tenancy Cleaning.
We’re pleased to hear that Shaida and Zanko were able to bring the property up to the standard you expected. Transparency is important to us, so we’re glad the carpet cleaning results gave you that added reassurance.
Your recommendation is highly appreciated, and we look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Our flat was in a bit of a chaotic…
Our flat was in a bit of a chaotic state at the end of tenancy, what with boxes everywhere and running out of time to do all the cleaning needed. Team John in Yarmouth arrived at the time booked and worked through all the mess (sorry about the boxes everywhere and us coming in and out moving!). Flat looked great at the end - thanks!
2 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hello Daniel,
Thank you for your feedback and for choosing Tenancy Cleaning.
We understand how hectic moving can be, so it’s great to hear that Team John was able to work efficiently around the situation and deliver a strong result. No need to apologise, this is exactly what our teams are prepared for.
We’re glad you were happy with the outcome and appreciate your kind words.
Stay well,
Tenancy Cleaning Team
Great!
Ismael and Ali were both great and really thorough. Thanks both!
2 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi Han,
Really appreciate you taking the time to leave this! I’ll make sure Ismael and Ali see your kind words, they’ll be pleased to know their hard work didn’t go unnoticed.
Thanks again for choosing us!
Deep clean in all the property
I moved into a new property and needed a thorough deep clean all through the house. Two locket gentlemen came and did an excellent job from top to bottom and I was very pleased with the time and effort they put in. I have used this company before and would recommend to family & friends. Very professional and friendly. Thankyou you did a great job
2 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi,
This was such a pleasure to read, thank you for your continued trust in us! It’s always great to hear that the team delivered a thorough clean, especially for something as important as moving into a new home.
We really appreciate your recommendation to family and friends as well, that means a lot to us. I’ll be sure to pass your kind feedback on to the team.
Wishing you all the best in your new place!
Outstanding end-of-tenancy clean — couldn't be happier!
I recently booked this company for an end-of-tenancy deep clean of a studio flat, and it turned out to be a good decision made during what is always a stressful moving process. The experience was seamless, professional, and genuinely impressive.
Shaida, who led the work, was an absolute pleasure to deal with. She arrived on time, which immediately set a reassuring tone for the day. It's such a simple thing, but punctuality speaks volumes about how seriously a person takes their work, and Shaida clearly takes it very seriously indeed.
The quality of the cleaning itself was outstanding. Every corner, surface, and appliance was tackled with real thoroughness and care. The room looked better than it did when I first moved in.
What also stood out was the flexibility on offer. There was no problems with adjusting the timing of the appointment, even though it happened to be on the Easter Sunday. That kind of adaptability is genuinely rare and hugely appreciated when you're juggling the a hundred other things that come with moving out.
Communication throughout was equally excellent — prompt, clear, and friendly at every stage, whether by phone or message. I appreciated the trust shown by the company when it turned out my payment was only pending, not yet cleared, at the time of the appointment.
If you need an end-of-tenancy clean done properly, look no further. I would recommend Shaida and Tenancy.Cleaning without reservations. Truly five-star service.
5 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi Greg Staniak,
Reading your review genuinely made our day. You’ve captured exactly the standard we aim to deliver, especially during what we know can be a hectic moving process.
Shaida will be absolutely delighted to hear this, her attention to detail and professionalism are something we value highly, and it’s great to see that reflected so clearly in your experience. Delivering that “better than move-in condition” finish is always the goal, so your feedback really means a lot.
We’re also pleased that our flexibility and communication stood out. We understand how unpredictable moving can be, so we always do our best to accommodate where possible, even on occasions like Easter Sunday.
Thank you again for your trust and for such a thoughtful recommendation. Wishing you all the best in your new chapter!
Ismael and ALi
Ismael and ALi
just did awonderful Job
they are very professional and friendly staff. Did every piece into details. I am quite excited with their Job . will recomend Tenancy cleaning and use them again.
Thankyou
4 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi Roman,
Thank you for the great feedback! It’s fantastic to hear that Ismael and Ali delivered such a detailed and professional clean, they really do take pride in their work.
We’re glad you were happy with the result, and we truly appreciate your recommendation. Looking forward to helping you again in the future!
257 pound for a 1 hour wipe down
I recently booked a full property clean with Tenancy Cleaning and the service fell well below what was advertised.
Two cleaners attended for approximately one hour in total, which was clearly not sufficient for the scope of work outlined in the invoice. As a result, multiple areas were either not cleaned at all or were only superficially wiped.
Examples include:
Kitchen cupboards left with visible grime, sticky residue, and food remnants Window frames and tracks still dirty Bathrooms still showing limescale and buildup Skirting boards and floors not properly cleaned General dust and debris (including hair from the previous tenant) still present
I raised these issues during and after the visit, and even had to ask the cleaners to redo basic areas while they were still on site.
When I contacted the company, I was told that their policy is to offer a re-clean as the primary remedy, and if this is declined, refunds are limited to 10% of the booking value. In my case, despite the extent of the work not completed, their final offer was £50 on a £257 service.
In my view, this approach is not in line with the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill. A company policy should not override a customer’s statutory rights where a service has not been properly delivered.
I had offered to accept a re-clean if a different team attended, however this was not possible, and I was not comfortable having the same team return given the standard of the original visit.
Overall, the service did not reflect what was advertised, and the resolution offered did not reflect the level of work not completed.
I would recommend others exercise caution, check the work thoroughly, and be aware of how complaints are handled.
I declined the £50 offer and have proceeded with a chargeback through my bank.
Update to the reply: This is a new build property and only one year old. So yes it looked clean before you started. The purpose of getting in professional cleaners was to deep clean the property. Do things like remove limescale from the bathroom, wash out all kitchen cupboards, clean windows and in the frames etc. I have many photos of all around the property showing what has not been done. I actually have indoor cctv and can see the amount that was not cleaned. Given the extent of what should have been cleaned and for 257 pound it is pretty much impossible to do it all within an hour.
I remain very confident given all of the evidence that AMEX will get me a chargeback.
3 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Thank you for your feedback, Shaun.
We take concerns of this nature seriously, and we would like to clarify the full context of this matter for transparency.
The service carried out on 3 April was completed in accordance with the agreed scope, and we hold post-clean photographic and video evidence to support this. As with all of our bookings, where any concerns are raised, our primary and standard remedy is to offer a full re-clean to address any areas of dissatisfaction. This was offered to you promptly.
We understand that you requested a different team; however, due to availability constraints in your area at that time, this was not possible. Despite this, the re-clean remained available so that any concerns could be fully resolved.
As the re-clean was declined, a goodwill refund of £50 was offered as a gesture of resolution, without admission of fault. This was above the minimum outlined in our Terms and Conditions.
We also note your reference to the Consumer Rights Act 2015. Our process is designed to align with this, by first offering repeat performance to rectify any issues raised. This is the industry-standard approach and ensures that customers are given the opportunity to have the service completed to the expected standard.
As you have chosen to proceed with a chargeback, we will now provide all relevant evidence, including time-stamped documentation and post-service media, directly to your bank, who will review the matter independently.
We remain confident in our position and the evidence available, and we will fully cooperate with the dispute process.
Stay well,
The Tenancy.Cleaning Team
Absolutely brilliant service
Absolutely brilliant service - great communication, simple payment process, polite and professional and a first class job of the flat. Thanks so much for making this part of our move so easy!
3 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi Vikki,
Thank you for your fantastic review! We’re so glad to hear that our team made this part of your move easier and that you found the communication, payment process, and cleaning all first class. Your kind words mean a lot, and we hope to assist you again in the future!
The Tenancy.Cleaning Team
Poor standard of clean resulting in…
Poor standard of clean resulting in deductions for cleaning from tenancy deposit.
Have subsequently been charged an additional £160 of cleaning charges by landlord due to poor attention to detail in the clean by this company. In particular, marks on skirting and doors, cupboard cleaning, door handles and lights not being cleaned.
Cleaners also arrived over one hour late.
Due to delay in getting check out report from letting agent, company will not offer any compensation due to timeframe which has elapsed from original clean.
Make sure you check their work throughly.
24 februari 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hello Hannah,
We take all feedback seriously, but it is important to present the full and accurate context for anyone reading this.
Your cleaning service was completed on 24 February 2026. Your complaint was submitted on 2 April 2026, which is 37 days after the service.
Our Terms and Conditions (Clause 6.2 – Complaint Procedure), which are agreed to at the time of booking, clearly state that:
• Complaints must be raised within 7 days, and
• Must include photographic evidence
This policy exists because the condition of a property can change significantly over time due to use, access by third parties, or environmental factors. After 37 days, it is not possible to reliably attribute any issues to the original service.
You referenced a check-out report dated 26 February 2026. However, this was not shared with us within the required timeframe, nor were any concerns raised at that point, when they could have been properly investigated and resolved.
Regarding the additional £160 charged by your landlord, we were not given the opportunity to review or address any issues within the contractual window. As such, we cannot accept liability for third-party charges raised over a month after completion.
We also note your comment about arrival time. Our records show that access and job start times can vary depending on factors such as property readiness and coordination on the day, but no issue was raised at the time of service.
For transparency, we retain internal service records and post-clean documentation confirming the job was completed in line with the booked service.
Our complaint policy is in place to ensure fairness to both clients and our cleaning teams. In this case, the complaint was submitted 30 days beyond the agreed reporting period, and therefore could not be investigated.
Stay well,
The Tenancy.Cleaning Team
Fantastic cleaning
Fantastic cleaning. Can’t fault. Really quick and efficient in the booking and cleaning. Shaida and saza Were great!!
2 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi Thom,
Thank you so much for your 5-star review! We’re thrilled to hear that Shaida and Saza provided such a fantastic cleaning experience and that the booking process was smooth for you. We really appreciate your kind words and look forward to helping you again in the future!
The Tenancy.Cleaning Team
Fantastic deep clean very professional.
I would just like to thank Shaida and Saza for the fantastic clean they are like clean fairies. The company I booked online and they arrived on time and cleaned the house from top to bottom and have made a very professional job of a house that was in desperate need of a deep clean. Thank you, I would definitely recommend the company Saza and Shaida. I will be recommending them to my friends and family.
1 april 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi Lorraine,
Thank you so much for your wonderful review! We’re thrilled to hear that Shaida and Saza delivered a “clean fairy” experience and that your home received the deep clean it needed. Your kind words mean a lot to our team, and we really appreciate you recommending us to your friends and family.
We look forward to helping you again in the future!
Best regards,
The Tenancy.Cleaning Team
David the trooper
David arrived on time and worked like an absolute trooper! Quality of bathroom cleaning and finishing excellent and even managed to remove a stubborn stain in the course of the carpet cleaning. Very polite also, really nice guy.
31 mars 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hi Anikó,
Thank you for taking the time to share your experience, we really appreciate it.
We’re delighted to hear that David made such a strong impression. Punctuality, attention to detail, and going the extra mile—like tackling stubborn stains—are exactly the standards we aim to deliver on every job. It’s also great to know his professionalism and attitude reflected well on our team.
We’ll be sure to pass your kind words on to David.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
The Tenancy Cleaning Team
Friendly, professional & exceeded expectations
I recently had an end of tenancy deep clean carried out by Mohammed & Co, and I honestly couldn’t be happier with the service.
They were both friendly, professional, and smashed it out in just a few hours! I was genuinely amazed at how much they achieved in such a short time.
I wasn’t fully prepared for the clean and the house was quite messy, but they worked around everything without any issues and even went the extra mile by neatly stacking items in one place for me. That helped me out massively and took a lot of stress off my shoulders.
I’m truly grateful to these two guys, they are a real credit to the company. I wouldn’t hesitate to recommend them!
31 mars 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Thank you for your thoughtful review, Harriet, we really appreciate you taking the time to share this.
It’s excellent to hear that Mohammed and the team handled everything so smoothly and efficiently, especially given the condition of the property beforehand. Being able to adapt on-site and still deliver a high-quality result within a limited timeframe is exactly the standard we aim to maintain.
We’re also glad to hear the extra effort, like organising your items, made a real difference. That level of consideration is something we actively encourage across all our teams.
Your feedback will be shared internally, and we truly value your recommendation. If you ever require our services again, we’ll ensure the same level of consistency and professionalism.
Shaida and Zanko have done the job as…
Shaida and Zanko have done the job as you can’t get it better, amazing!
31 mars 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Thank you, Basil, for your fantastic 5-star review!
We’re really pleased to hear that Shaida and Zanko delivered such an outstanding result, your comment that “you can’t get it better” truly means a lot to us.
We’ll make sure your feedback is passed directly to them, they’ll be proud to hear it.
We appreciate your trust in our service and look forward to assisting you again in the future!
Thanks for the brilliant end of tenancy…
Thanks for the brilliant end of tenancy clean. They went over and above!
29 mars 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Thank you for your kind words! We’re really pleased to hear that you were happy with your end of tenancy clean and that the team went the extra mile for you.
We truly appreciate you taking the time to share your experience, and we wish you all the best in your new place!
helpful and efficient
Abdul was really helpful and efficient. Very happy with the job!
30 mars 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Hello A&B AA,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found Abdul helpful and efficient, and that you’re happy with the job. Delivering a smooth and reliable service is exactly what we aim for, and it’s great to know Abdul met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Had a great service today
Had a great service today. Abubakr and his team completed everything on my request. Friendly and fast service
29 mars 2026
Omdöme utan inbjudan
Svar från Tenancy.Cleaning
Thank you, Kealan, for your kind feedback.
We’re delighted to hear that you had a great experience with our service. It’s excellent to know that Abubakr and his team were able to complete everything to your request while maintaining a friendly and efficient approach.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
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