It`s a great service to be able to watch and record UK TV when abroad. Sometimes there is a connection issue but I`ve always found customer service to be very helpful. Many thanks to the team. I real... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Se mer
Företaget har svarat
Couldn't get into my account last night. Today it's still down. If you go to their website it now has a notice saying it's been seized by Spanish National Police. Unable to contact the company, sup... Se mer
Företaget har svarat
Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting l... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Kontaktuppgifter
11 Zinonos Sozou street , 1075, Nicosia, Cypern
- support@teeveeing.com
- teeveeing.com
2,5
Dålig
391 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Where have the descriptions of…
Where have the descriptions of programmes gone to in the TV guide?
It's annoying having to go onto IMDB to find out what the programmes are about.
Will it be put right soon?
28 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
Thank you for your feedback. We apologize for the inconvenience caused by the missing program descriptions in the TV guide. We're already working to have this data remediated and hope to resolve the issue soon. In the meantime, if you have any specific questions or need further assistance, please email us directly at support@teeveeing.com.
We appreciate your patience and understanding.
A lot of negative here But I Have been…
A lot of negative here But I Have been using Teeveeing for 3 months in the canary islands and yes there is the odd drop out but lets not forget its an internet signal in areas that may not have the best infrastructure plus these things happen. I watch thru a "Shield" Android box and all good . I am very happy with the service . On set up been a novice on this I got excellent advice on line from Teeveeing thru the chat box
27 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
Thank you for sharing your experience! We're delighted to hear that you've been enjoying Teeveeing for the past three months, especially in the Canary Islands. It's great to know that you're happy with the service and that our support team was able to assist you through the chat box during setup. We appreciate your understanding regarding occasional dropouts due to varying internet infrastructure.
If you have any further feedback or need assistance, please don't hesitate to reach out.
I am trying to renew my subscription…
I am trying to renew my subscription and cannot get it done! What is the problem.
25 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
I'm sorry to hear that you're having trouble renewing your subscription. To assist you further, could you please email us directly at support@teeveeing.com? Our support team will be happy to help resolve this issue as quickly as possible.
The sign in doesnt work tonight 16th…
The sign in doesnt work tonight 16th July...its really irritating. Im using a VPN. It worked earlier, now not! Its crazy and customer response only available until 5pm..in my experience the problems all happen later. Needs to be attention 24/7...
16 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
We apologize for the inconvenience you've encountered with the sign-in process. Your feedback is valuable to us, and we're sorry to hear about the frustration caused. We're committed to improving our service and ensuring it works seamlessly for you, regardless of the time. Please email us at support@teeveeing.com with more details so we can assist you further and address this issue promptly. Thank you for bringing this to our attention.
No Rugby
Why is it since the Name changed from TV Mucho to TEEVEENING that I cant watch the Rugby, it was always available with TV Mucho, to day I cand see the Rugby Match between my Counry Ireland and South Africa to day, WHY, I would appreciate an Early Reply, verry disappointed Customer.
13 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
We apologize for the inconvenience and understand your frustration. We're committed to providing access to a wide range of content, including Rugby matches. Please email us at support@teeveeing.com with your details so we can investigate this issue and resolve it promptly for you. Your satisfaction is important to us, and we appreciate your patience as we work to address this matter.
Cannot sideload onto firestick
Cannot sideload onto firestick. No response to email so cancelled subscription, I thought. Have charged me again. Nothing on the app to cancel as it states there is. Have emailed again and awaiting response. Not happy. Please don't respond with what appears to be your standard response....
14 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
We deeply apologize for the frustration you've experienced. We're committed to resolving this issue promptly. Please email us at support@teeveeing.com with your details, and we'll ensure your subscription is canceled and address any charges. We appreciate your patience and will work to resolve this matter as quickly as possible. Thank you for bringing this to our attention.
Absolutely disgraceful
Absolutely disgraceful, it works during the day then at night it won't load. I have paid good money for this product and you can't deliver. 3 months now or however it is since you took over TV Mucho utter utter disgrace. I told you to boost your signal, that is all it will take. Do it and Trust Pilot will not be full of complaints. Why is YouTube and Netflix not in this dreadful state?
11 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We want to assure you that we've made improvements to our service and are continuously working to enhance your viewing experience. We understand your frustration and appreciate your patience as we address these issues. If you continue to encounter problems, please reach out to our support team so we can assist you further. Thank you for bringing this to our attention.
Terrible customer service
Terrible customer service. Company doesn't do what it says in the publicity.
10 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
We apologize for any dissatisfaction you’ve experienced with our service. Please note that our customer support department is available Monday to Friday, 8 AM to 5 PM GMT+1.
We strive to meet the expectations set in our publicity, and we are sorry to hear that we fell short in your case. Please contact us within our operating hours at support@teeveeing.com, and we will do our best to address your concerns and provide a resolution.
Thank you for your feedback.
Have had no Live TV or TV Guide since…
Have had no Live TV or TV Guide since Friday just a blue screen. Sending emails is a complete waste of time because just ignored and no help whatsoever. Crap customer service just like their app.
28 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
We apologize for the inconvenience you've experienced with our service. Our customer support department is available Monday to Friday, 8 AM to 5 PM GMT+1. We strive to respond to all inquiries as quickly as possible during these hours.
We understand how frustrating it can be to face issues with Live TV and the TV Guide. Please ensure that you contact us within our operating hours at support@teeveeing.com, and we will be more than happy to assist you in resolving this matter promptly.
Thank you for your patience and understanding.
Nothing but problems
Response to reply from TeeVeeing to address the lying response.
I just checked and it still is €99.99 not €89.99 that you’ve stated here in your response and my account was purposely shut down by one of your staff, he knows who he is, and then I mentioned this was fraud because I paid for it, then you turned it back on when there was days left from a few months remaining. According to the Spanish police you are fraudsters, and I did contact you and you did nothing for me, but give me the runaround, and close down my account.
I have proof back to back everything up I’m stating, too bad you can’t add photos.
—————————————————————
My initial review:
They are beening investigated by the Spanish police. They are scammers fraudsters They closed my account two months early without any explanation or refund of which is fraud. They blocked my response so all emails get bounced back, when I’m paying for a service?
My story; I had no access to my account to turn off order renew, no one seems to address it and went ignored, probably hoping for a payment July 6th!? I’m going to be contact my credit card to make sure billing doesn’t go through from TVMUCHO, PZAZ, or TeeVeeing pick a name, same company many name changes.
This service has more than double in price since I joined in 2019 and I’m not paying the new increase to €99.99!
I’ve was asking since April to stop my auto renewal but it still is ON and I don’t have access!? It was OFF and I received a cancellation letter when I did, but since your update it has been reactivated. Yet to receive assistance with this because it has been ignored so I’ll be contacting my credit card company so I’m not billed.
With now TeeVeeing taking over after TVMUCHO/PZAZ price has gone up and service down. It’s just way too expensive now for the buffing slow service you get now for expat tv so I’ll go elsewhere! I looked at the 25% off but that doesn’t even work, and takes a long time for reply’s so I gave up. No accessibility to your account works, No access allowed!
Like I say prices went up since I started in 2019, it was €48.00 EUR for Expat TV, then it went up to €71.88, €89.99 now they want €99.99. It’s laughable and not happening. It’s gone up from €48.00 since the pandemic!
I will be contacting my credit card company if this goes ignored any longer, since this has been ignored since April, cancel my auto renewal I’m not paying €99.99 for this glitchy service. The Spanish police are interested in my experience so I won’t be holding back since the way things went down
5 juli 2024
Omdöme utan inbjudan
Svar från Teeveeing
We want to address your concerns and clarify that we are not scammers or fraudsters. If you had issues with your account, please email us at support@teeveeing.com, and we will be happy to assist you.
Our annual membership costs €89.99, not €99.99 as mentioned. We strive to provide the best service and support to our customers.
Regarding your account being closed early, we apologize for any inconvenience this may have caused. We are committed to resolving this issue and ensuring that you receive the service you paid for.
Signed up on 17th June
Signed up on 17th June. Worked fine on holiday in spain. Now back in UK. Nothing working. Just get the satellite symbol. Less than 2 weeks out of 52. Not good service.
29 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
We're sorry to hear about the issues you're experiencing since returning to the UK. We understand how frustrating this must be, especially after having a positive experience initially.
Please email us directly at support@teeveeing.com with your account details, so we can look into the problem and get your service back up and running as soon as possible. We appreciate your patience and are committed to resolving this issue for you.
Unbelievably bad for months now
Unbelievably bad for months now, but at a total loss tonight, in fact every night, dont know what I am saying, just no recordings come through until late at night, live TV tonight literally only one channel working, itv and thats football, no idea what I am paying for
26 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
We are deeply sorry for the ongoing issues you've been experiencing with our service. Your frustration is completely understandable, and we want to assure you that we are committed to resolving these problems.
Please email us directly at support@teeveeing.com with your account details so we can investigate the issues with your recordings and live TV channels immediately. We appreciate your patience and will work diligently to ensure you receive the service you deserve.
Can’t contact teeveeing by email
I’ve been a customer of TVMucho and teeveeing for a couple of years.I’ve been trying to renew my contract and pay for the expat one for another year. I have only managed to get the free 15 minutes a day. I can’t get past the payment and detail page….comes up with warning server error.
Please don’t tell me to email support team as I’ve already done that and it bounced back.
This appears to be the only way to contact you.
Regards Ellen Baker
26 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
We sincerely apologize for the difficulties you've encountered while trying to renew your contract. We understand how frustrating this must be and appreciate your patience.
Given the issue with our support email, please try reaching out to us at support@teeveeing.com
No customer service. Working ok till a server went down here…
Working ok till a server went down here in italy, once repaired they told me to reinstall the app, IT WILL NOT reinstall, emailed teeveeing twice with NO reply ?
Seems they are happy to take your money without any customer service GGggrrrr
25 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
We apologize for the inconvenience and frustration you've experienced. Your feedback is important to us, and we want to ensure that your issue is resolved promptly. Please email us directly at support@teeveeing.com so we can assist you further and address this matter as soon as possible.
Thank you for your patience and understanding.
Slowly but surely they are getting back…
Slowly but surely they are getting back to giving good service. Had an issue with no icons on live tv or tv guide, but now they are back.
Still have an issue with some of my recordings with no delete button to delete them but hey ho, they are getting there.
SPOKE TOO SOON, 2 DAYS LATER AND THE ICONS ARE GONE AGAIN !!!
BLACK MARK TEEVEEING
25 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
Thank you for your feedback, and we apologize for the ongoing issues you've experienced. We understand your frustration and are committed to resolving these issues promptly. Please email us at support@teeveeing.com with more details about the missing icons and the problem with the delete button so we can investigate and address these issues for you. Your satisfaction is important to us, and we appreciate your patience as we work to improve our service.
App hasn't worked for a few weeks now…
App hasn't worked for a few weeks now but of course I'm still being charges.
Trying to cast to my chromecast,connects but nothing on the screen.
3 april 2024
Omdöme utan inbjudan
Svar från Teeveeing
We apologize for the inconvenience you've encountered with our app and the ongoing charges despite the service not working as expected. This is not the experience we want you to have.
Regarding the issue with casting to your Chromecast, we understand how frustrating this can be. Please reach out to our support team at support@teeveeing.com so we can assist you in resolving this matter promptly.
Once again no channels are working on laptops
Once again no channels are working on our laptops but are working perfectly on tablet & mobile. This issue was fixed by them about a week ago but it seems that it is happening again here in Greece!! They suggested previously using a different browser with a free VPN which we installed and it was working well until today. Even on the alternative browser with VPN installed there are no channels working. Very frustrating again and needs sorting as soon as possible.
24 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with our service on your laptops, despite it working well on your tablet and mobile devices.
We understand the frustration this issue has caused, especially after it was previously resolved. Please contact our support team at support@teeveeing.com so we can investigate and address this matter promptly for you in Greece.
Thank you for your patience and cooperation as we work to resolve this.
No TV, unable to access my account, helpless
I have been unable to watch TV since the end of May and I can no longer access my account, which means that I cannot cancel my subscription and get a refund for the months that I paid in advance in January.
From my ipad, if I type their address I get the page about their site being seized by the Spanish police. From my computer I manage to get to the login screen but it doesn’t accept my password and when I tried to change it, it tells me that there’s an unexpected error and that I have tried too many times.
I want to cancel my subscription and I want my money back.
22 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
We apologize for the inconvenience you've experienced with accessing our service and managing your account. We understand your frustration and we're committed to resolving this issue promptly.
Please contact our support team at support@teeveeing.com so we can assist you with canceling your subscription and processing a refund for the months affected. We are actively addressing technical issues and appreciate your patience during this process.
Thank you for bringing this to our attention and for your understanding.
As Trustpilot continues to be the only…
As Trustpilot continues to be the only way to get Teeveing to respond (they don't respond to messages sent to their Support email), I am desperately trying to get my money worth. I even provided the proof of my subscription payment and now the system tells me "please provide a valid email address" whenever I try to log in. Which means I can't even try to get a new password. I have tried with 3 different VPNs, to no avail. I just don't understand why some people continue to get the service they paid for, while others like me are left stranded with AI-generated sorry messages. Can Teeveing (some guy named Rich??) get this fixed please?
22 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with our support channels and login issues. This is not the level of service we aim to provide.
Please accept our apologies for the delay in responding to your messages and the difficulties encountered with accessing your account. We are actively looking into this issue and would like to resolve it promptly for you.
Could you please reach out to us directly at support@teeveeing.com? We are committed to assisting you and ensuring you receive the service you paid for. Your patience and cooperation are greatly appreciated.
Have had similar problems to all the…
Have had similar problems to all the people below, and cancelled my subscription. To give them their due, they issued a full refund of my annual subscription within a few days, Hopefully this service, which used to be excellent, will be back up and running at some stage.
21 juni 2024
Omdöme utan inbjudan
Svar från Teeveeing
Thank you for sharing your experience with us. We apologize for the inconvenience you faced. We're glad to hear that our customer support team issued a full refund promptly upon cancellation.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to contact our support team. We hope to restore your confidence in our service in the future.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.