I have been having trouble navigating my account all morning. I finally reached out and called customer service for tech help; there was no answer, but a woman named Yolani promptly returned my call.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yolani was really helpful, I called with questions about accounts for two of my kids and she was able to fix my issues right away. She went above and beyond to make sure all my questions were answered... Se mer
Getting a Wisephone for our teenage son was a critical step in helping to reduce stimulation and manage his mental health. Thank you to Jay for support along the way! Wonderful to work with.
I had some problems unique to our area and Anthony over a long period of time worked with me until this was resolved. I appreciate his hard work and responsiveness.
Företagsinformation
Om Techless
Skrivet av företaget
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Kontaktuppgifter
701 Brazos St , 78701, Austin, TX, USA
- 512.676.5496
- hi@techless.com
- techless.com
4,5
Utmärkt
463 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Clear and Helpful
Spoke with Yolani. She knew exactly what she was doing. Her instructions were clear, concise, and easy to follow and she got me all set up. Do make sure that you call from a number they can call you back at, as you often have to leave a message.
9 mars 2026
Omdöme utan inbjudan
Great customer service!
I needed a basic orientation of the device and Tina took her time to navigate me. I am very thankful.
6 mars 2026
Omdöme utan inbjudan
Thank you so much
Thank you so much - Tina for your patience and help today. You were awesome and very helpful to me. We are happy to have the option of the Wisephone for our soon to be high schooler . This phone will enable her to be connected to us and friends without exposing her to needless distractions.
Her only concern was not being able to listen to music which you were very helpful in assisting me in setting this up
Thanks again!!
Tina you were a blessing!!
Awesome product with even better customer service .
6 mars 2026
Omdöme utan inbjudan
Awesome Experience
The Techless support Rep. Zazi was excellent, patient and caring! Did a Great job! (:
2 mars 2026
Omdöme utan inbjudan
Love this company, great phone for your teen or if you don't want the busyness of a regular smart phone
Love this company, if you're looking for a trustworthy smartphone for a teen that allows them a little bit of independence without throwing them to the wolves, Wisephone II by Techless is it! I'm an iPhone user so I did need a little assistance getting the phone set up. Zazi was very helpful and patient!
2 mars 2026
Omdöme utan inbjudan
Tina was AMAZING!!!
Tina was AMAZING!!!! Oh my goodness. She is the first tech representative who was concise and actually got to the bottom of my confusing issue. She talked me through options to find the account and used her incredible detective skills to figure out which phone was tied to which kid, under what mysterious email or phone number. It was crazy, confusing, and all over the place, but she solved it!!! I had my 3-year-old continually interrupting us, and she was even patient while my son lost his phone TWICE during our phone call. My stars. Tina deserves a raise!!! Thank you, Tina!!!
24 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for this incredible review. It truly made us smile.
Sorting through multiple devices, emails, and accounts can absolutely feel like detective work, and it sounds like Tina stepped right into the middle of the chaos with clarity and focus. We are so glad she was able to untangle everything and bring order to what felt confusing and overwhelming.
The added layer of real-life interruptions, especially with little ones involved, is something we understand well. Patience in those moments matters just as much as technical skill, and Tina consistently brings both.
Your enthusiasm means a great deal to us. We are grateful you took the time to recognize her effort and determination. Thank you for trusting Wisephone with your family.
Couldn't hate this company enough
Couldn't hate this company enough.
6 customer service reps for over 6000 users. Never a direct call to a human, always a voicemail and a call back
The navigation app doesnt function with car play. It is illegal to hold your phone and drive. Thank you people for nothing
I was forced to convert my personal number to a physical sim card to use their services. Now my phone number is bricked and stuck on a sim card instead of the previous e-sim. I will never be able to use my personal number again with a phone that does not have a sim tray
I literally hate this company. Theyve wasted a disgusting amount of my time that i wont be compensated for.
Their Reply:
Reply from Techless
Mar 2, 2026
"Thank you for taking the time to share your experience. We understand how frustrating this has been, especially when multiple concerns seem to pile up at once.
To clarify, moving a number between a physical SIM and an eSIM is typically a manageable process and does not permanently lock your number to one format. Your number is not lost or bricked, and with the proper carrier steps it can be transitioned again. We would be glad to personally help ensure that the process is handled correctly.
Regarding navigation and CarPlay compatibility, we recognize the importance of safe driving and proper integration. Your feedback has been escalated to our development and leadership teams for review so it receives appropriate attention.
Thank you for the feedback."
FOR Clarity: Your Wisephone device is a Samsung A15 with custom software. The A15 requires a physical sim card. I used Xfinity, a cell service bundled into my internet bill. You do not support xfinitiy despite being on the versizon network. So in order to use your phone i had to take my number (on an e sim) and port it over to a physical sim card to be compatible with the A15. Now that i have switched back to a real phone because i was unhappy with WisephoneOS, my original carrier cannot switch my number back to an e sim. I was forced to port it to another physical sim card provided by xfinity. This happened as a result of switching to WiseOS carrier service. It wasn't the case before i did that. So based on cause and effect, that would mean the cause of the problem was switching to WiseOS and the effect is that my personal phone number now needs to be on a physical sim card to function correctly. This isnt a user mistake, I tried porting my number 2x with two different xfinity reps over two 45 minute phone calls. Its bricked. thank you for the reply though.
19 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for taking the time to share your experience. We understand how frustrating this has been, especially when multiple concerns seem to pile up at once.
To clarify, moving a number between a physical SIM and an eSIM is typically a manageable process and does not permanently lock your number to one format. Your number is not lost or bricked, and with the proper carrier steps it can be transitioned again. We would be glad to personally help ensure that the process is handled correctly.
Regarding navigation and CarPlay compatibility, we recognize the importance of safe driving and proper integration. Your feedback has been escalated to our development and leadership teams for review so it receives appropriate attention.
Thank you for the feedback.
Getting the Wisephone 2 was one of the…
Getting the Wisephone 2 was one of the best decisions I've made in the past year. It is the perfect balance of tools that combatted my tech addiction. I would recommend this phone to anyone. I say this as someone who has used the phone for about a year.
18 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing such meaningful feedback.
Hearing that the Wisephone II has been one of the best decisions you have made this past year truly means a lot to us. Finding the right balance with technology is not easy, and it is encouraging to know the tools and structure of the device helped you address your tech habits in a healthy way.
We designed Wisephone to support intentional use rather than constant consumption, so your experience reflects exactly what we hope to provide. The fact that you have used it for about a year and still feel confident recommending it speaks volumes.
Thank you for trusting Wisephone on your journey and for taking the time to share your perspective.
The customer service was very helpful…
The customer service was very helpful in getting my spouse and my new phones set up. Zazi was great and very helpful. Looking forward to using our new Wisephones!
16 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing your experience.
Getting two new phones set up at once can feel overwhelming, and we are glad the process was smooth and supported. It is great to hear that Zazi was helpful in clearly walking you and your spouse through everything. Taking the time to make sure both devices are ready to go is exactly the kind of care we aim to provide.
We hope you both enjoy the transition and the simplicity of using Wisephone. Thank you for choosing Wisephone and for recognizing Zazi’s support.
Customer support has been very helpful
Customer support has been very helpful, they always answer my calls. Anthony was especially helpful and resolved the issue quickly.
16 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for taking the time to share this.
We are glad to hear that our customer support team has been consistently helpful and responsive when you have reached out. Being available and ready to assist is something we take seriously.
It is especially encouraging to hear that Anthony was able to step in and resolve your issue quickly. He works hard to listen carefully, identify the root of the problem, and provide clear next steps without unnecessary delays. Efficient and thoughtful support makes a real difference.
We appreciate your feedback and are grateful you are part of the Wisephone community.
I made a mistake during the setup
I purchased a Wisephone for my son's birthday. Unfortunately I made a mistake during the set up. I called Techless, they responded within a few hours. Zazi was very understanding and helpful. We got the problem resolved quickly and he stayed on the phone with me to ensure the phone was ready to go! Great customer support!
16 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing this.
Giving a Wisephone as a birthday gift is special, and we understand how stressful it can feel when something goes off track during setup. We are really glad you reached out and that our team responded quickly.
Zazi does a wonderful job staying calm and solution-focused, especially in moments where customers feel unsure or frustrated. The fact that he remained on the phone to make sure everything was fully resolved and ready to go speaks to the level of care we aim to provide.
We hope your son enjoys his Wisephone, and we appreciate you trusting Wisephone for such an important occasion.
Yolani at Techless was really helpful.
16 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for taking a moment to share this.
We are glad to hear that Yolani was helpful during your experience. Even in a brief interaction, providing clear guidance and dependable support matters. Yolani consistently approaches each conversation with professionalism and a willingness to serve, and it is great to see that reflected in your feedback.
We appreciate you choosing Wisephone and for recognizing the care behind our support team.
Zazi Review for Setting up Son's new Phone
Zazi helped me out today and the experience was excellent. He was very patient with as I was trying to make changes to my son's phone in the portal. He explained everything in manner that allowed me to understand the process easily. I appreciate the help he provided immensely.
13 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing this.
Helping a parent manage their child’s device is something we take seriously, and we are so glad to hear your experience was excellent. Making changes in the portal can sometimes feel detailed, especially when you want everything set up just right for your son. It is encouraging to know that Zazi walked you through the process clearly and patiently.
He has a strong ability to explain steps in a way that feels simple and understandable, and that kind of clarity makes all the difference. We are grateful you felt supported throughout the process.
Thank you for trusting Wisephone with your family and for taking the time to recognize Zazi’s help.
Getting through to an agent is very… Hard 8 to 5 only and your call is queue for a return call ... no live agents to answer.
Getting through to an agent is very hard as you are queued up and you have to wait for a return call.
Once you do get through to an agent when they call you back during normal 8 to 5 business hours (?) the service is quite good.
I had "Zazi" assist me and teach me and lead me through my problems. He was very helpful.
12 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for your honest feedback.
We understand how frustrating it can feel to wait in a callback queue, especially when you are hoping to speak with someone right away. Accessibility matters, and we recognize that limited business hours and delayed connections can create inconvenience.
That said, we are very glad to hear that once you were connected, the experience itself was positive. Zazi takes pride in guiding customers step by step, ensuring they understand not just the fix, but how to confidently use their device moving forward. It is encouraging to know he provided the clarity and support you needed.
Your comments about availability are important to us as we continue evaluating how to improve responsiveness while maintaining quality support.
We appreciate you taking the time to share both sides of your experience.
Setting up the Wisephone II
I am thankful for how patient Zazi was to help me set up my phone step by step. I needed a lot of help and he seemed happy to provide it.
11 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing this.
Setting up a new Wisephone II can feel overwhelming at first, and there is absolutely nothing wrong with needing extra guidance. We are really glad Zazi was able to walk you through it step by step and make sure you felt supported along the way.
His willingness to take his time and stay present in the process is something we truly value. No question is too small, and every customer deserves to feel confident using their device.
We appreciate your recognizing his care and patience, and we are grateful you chose Wisephone.
Awesome customer service
Yolani with customer service helped tremendously with setting up my wisephone and was extremely kind and patient on the phone. So far I am very pleased with techless.
11 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing this.
We are so glad to hear that Yolani was able to help you set up your Wisephone smoothly. Taking time to walk through each step patiently and kindly can make all the difference, especially over the phone. It is encouraging to know you felt supported throughout the process.
Yolani consistently brings clarity, warmth, and professionalism to her conversations, and your feedback reflects that beautifully.
It also means a lot to hear that you are pleased with Wisephone so far. We are committed to delivering both a focused, intentional device experience and support that truly serves our customers.
We appreciate you taking the time to share your experience and welcome you to the Wisephone community.
Techless was super responsive when I…
Techless was super responsive when I needed assistance setting up my Wisephone. Zazi was incredibly knowledgeable, patient, and had a great sense of humor.
9 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for taking the time to share this.
We are glad to hear that when you needed help, our team responded quickly and effectively. Getting a new Wisephone set up should feel straightforward, and it is great to know Zazi made that experience both informative and enjoyable. His knowledge, steady patience, and ability to bring a little humor into the process often help turn what could feel technical into something much more comfortable.
We believe support should be both competent and human. Your feedback reflects that balance, and we are grateful you noticed it.
Thank you again for choosing Wisephone and for recognizing Zazi’s thoughtful approach.
I was having a lot of trouble…
I was having a lot of trouble activating my new Wisephone. With Zazi's patient help, I was able to create an account, activate the phone and learn to manage the device from my laptop. He answered every question and showed unfailing patience. Much appreciated.
9 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing your experience.
Activating a new device can sometimes feel overwhelming, especially when creating accounts and learning how to manage everything from a separate device. We are so glad Zazi was able to walk alongside you through each step and make the process clear and manageable.
His patience and willingness to answer every question are qualities we value deeply in our support team. No one should feel rushed or unsure when setting up their Wisephone, and it is encouraging to hear that he provided steady guidance throughout.
We truly appreciate you taking the time to recognize his support, and we are grateful to have you as part of the Wisephone community.
The Wisephone II is a great phone…Techless as a company sucks
The Wisephone II is a great phone itself.
Techless as a company is horrible.
I do not recommend.
Customer service....frankly sucks. They have completely stopped reviewing third party apps for months now. Their billing system is a mess. They "issued" me a refund for the phone that I was not returning, then demanded that I had to pay them back. I asked for a few months of subscription for free to make up for the inconvenience. They offered me 2 months, but the last 2 months they still charged me, and I had to email them reminding them I was supposed to be comped the 2 months.
All customer service is by email, no one ever answers the phone and they refuse to call me back for an in person conversation.
Their emails always have excuses and never solutions.
8 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for taking the time to share this feedback. We want to approach it with the seriousness it deserves.
First, we appreciate your acknowledging the Wisephone II itself. That means a great deal to our team, who work hard on the product experience.
At the same time, we are genuinely sorry that your experience with billing and support left you frustrated. Refund errors, follow-up credits, and having to reach out multiple times to resolve an issue are not the experience we aim to provide. We understand how that can erode trust.
Regarding app reviews and communication channels, we have been prioritizing system stability and security improvements, but that should never feel like silence or avoidance.
Your concerns matter. We would welcome the opportunity to review your account carefully and ensure everything is resolved properly.
Great Customer Service
I just got off the phone with Anthony - he was great! I already have a Wisephone and bought a second Wisephone for a family member....unfortunately I screwed up the setup process, it was all me haha! Anthony was very polite and patient with me and helped me get everything sorted out. Thanks Anthony!
5 februari 2026
Omdöme utan inbjudan
Svar från Techless
Thank you for sharing this.
First, we appreciate your honesty. Setup hiccups happen, especially when adding a second device, and there is no judgment here. We are simply glad you reached out.
Anthony does a great job meeting customers exactly where they are. His calm approach, patience, and clear guidance make situations like this feel manageable instead of stressful. It is encouraging to hear that he was able to walk you through everything and get both devices sorted out smoothly.
We are also grateful that you chose to purchase a second Wisephone for your family member. That trust means a great deal to us.
Thank you again for your support and for recognizing Anthony’s care and professionalism.
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