Bought our water feature on the rebound after another make supplier cancelled our order after 4 days and set in motion a refund . No explanation whatsoever. Wow. Close call. The Teamson item was or... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Placed an order for a solar water feature , delivery 3 to 5 working days stated on product. Two weeks on and still no goods delivered. I contacted the firm and they replied l ordered a pre sale ite... Se mer
After seeing a wall waterfall in our neighbour's garden, we decided to order one over bank holiday weekend. Order delivered promptly a few days later and we are really pleased with the product. Not on... Se mer
When building we had to add additional washers to make fit, screws too long Metal frame for gas bottle useless as needs more support, no needed to add to that too Stable top very uneven, so glasse... Se mer
Företaget har svarat
Företagsinformation
Om Teamson UK Ltd
Skrivet av företaget
ABOUT TEAMSON
Welcome to Teamson! Online retailers of household goods, including the very best room décor, kids furniture/play kitchens and contemporary lighting.
Kontaktuppgifter
Unit G, Stafford Park 12, TF3 3BJ, Telford, Storbritannien
- 01952916050
- support@teamson.co.uk
- teamson.co.uk
4,0
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The service was perfect and the product…
The service was perfect and the product wonderful.
2 oktober 2023
Svar från Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Lovely quality and lots of fun took us…
Lovely quality and lots of fun took us a while to put together but worth it in the end
18 augusti 2023
Omdöme utan inbjudan
Svar från Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Good service
Good service. Pram right size, love the colour, easy for child to manoeuvre. Hood not easy to put up and down .
5 oktober 2023
Svar från Teamson UK Ltd
Hello,
Thank you for your review and for shopping with Teamson
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Svar från Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Little princess dressing table
Delivery fast, product looked just like the pic. Sturdy and safe for my four year old, who adores her wee dressing table 👍
25 augusti 2023
Omdöme utan inbjudan
Svar från Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Excellent service
Excellent service, product arrived quickly. Would highly recommend.
25 september 2023
Svar från Teamson UK Ltd
Hello,
We are extremely happy to hear that you have enjoyed your shopping experience with ourselves!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Toy Kitchen
My 3 year old son loves his Teamson toy kitchen, but managed to lose the plastic phone that is included with it. We contacted Teamson and they arranged to send us a replacement. We received it today and he is very happy. Many thanks for your help :)
5 oktober 2023
Omdöme utan inbjudan
Svar från Teamson UK Ltd
Hello,
We are pleased to have helped with your query, thank you for your kind review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Missing and damaged parts to order
*EDIT*
After a lengthy back and forth with their customer care team, we finally have replacement parts for the damaged and missing parts. Upgraded to 3 stars as they need to resolve their phone line issue still.
Order arrived with missing and damaged parts. No response from company despite Argos trying to assist, Teamsons phone lines are always closed and no response to email or FB messenger. A £70 birthday present for my 4 year old can't be built and wrapped before her birthday as it has missing and damaged parts. Awful customer service and a waste of money.
29 september 2023
Omdöme utan inbjudan
Svar från Teamson UK Ltd
Hello,
We are sorry to hear that you were unhappy with the service received by ourselves here at Teamson.
I can see that we received contact from Argos regarding your order issue on 02.10.23 @ 02:07pm - our response time is up to 48 hours and a response was provided to Argos and yourselves on 04.10.23 @ 09:49am
We apologise for any inconvenience caused regarding contact, if our Customer Care team are on the telephone and there are no free lines then this will play an automated message - we are sorry for any disruption caused.
We are however happy to see that we were able to assist you and ensure a satisfactory resolution was provided.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
very speedy service,
13 september 2023
Svar från Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Worst customer servicet
Bought a water fountain via B&Q via Teamson Europe. Item arrived on the 15 September 2023. After 5 days the item stopped working. The item was charged for 3 days the instruction advised that it needed direct sunlight for 2 days.
I have followed the instructions, done the all the troubleshooting to get the item working but it is still not working.
I have requested a returned and refund but Teamson has tried to palm me off & made excuse after excuse not to collect and refund my money for the defective item. I have recorded their response below for information this has been the back & forth response all day from them to avoid collecting & refunding. They have a duty under the consumer act to issue a refund. The item is not fit for purpose. Buyers please do not purchase any items from this unprofessional company. I will be pursing this with consumer advice.
Worst customer services from CHARLOTTE!!
You have received a message from Teamson Europe regarding order number 1034733463-A
Order status: Shipped
Item name: Teamson Home Garden Outdoor Water Feature, Solar Powered Water Fountain, 4-Tier Cascading Bowl Design, With LED Lights
Item status: New
Item price: £124.99
------
Subject: Return request
Hello
Your previous message does state the panel was charged for 3 days- as it is a large new panel it will require a longer charge of 5 days. We are trying to resolve this for you, please follow the troubleshooting instructions and allow 5 days charge. If that does not resolve the issue we can of course replace the panel
Many thanks
Charlotte
-----
Should you require any assistance, please contact the seller by pressing the button below.
Please see response l got from Charlotte today. Amy is not being honest. This is not a company that customers should be buying from.It's unreasonable to suggest that they will only collect when the item is unused, dismantle & in the same box, knowing fully well that the item was put up & used how else would l know it wasn't working. For avoidance of doubt perhaps Amy & Charlotte should read the instructions that confirms that the item needs to be fully charged for 2 days. I left it in direct sunlight for 3 days & the item is still not working. Consumer advice is all over this. This is a direct breach of Consumer advice code. I have only had the item for 7 days and l have been given the run around by two dishonest jobsworth.
Subject: Return request
Hello
Please be assured that these are the direct troubleshooting instructions from the factory to help get the fountain working. If you wish to return the item it must be unused, unassembled, in the original internal and external packaging. Please confirm this and we can get a collection booked
Many thanks
Charlotte
-----
Should you require any assistance, please contact the seller by pressing the button below.
20 september 2023
Omdöme utan inbjudan
Svar från Teamson UK Ltd
Hello,
We are very sorry to hear that you are unhappy with the service provided by ourselves here at Teamson.
As we appreciate and understand the frustrations when a product is not working correctly, in this instance i can see that when we were notified of the potential fault we then supplied the troubleshooting steps stipulated by the manufacturing Factory.
We do understand that the assembly instructions request for the panel to be charged for 2 days, however when this does not provide sufficient charge to the Solar Panel - we then advise for the Troubleshooting steps to be followed which is a minimum of 5 days for the panel to be charged in a disconnected position (this is due to the size of the panel and the power required to run the Fountain at full capacity)
We sincerely apologise if this has been interoperated as an attempt to not provide a sufficient resolution - This is of course not our intention as we wish to assist as effectively as possible.
I can see that we have contacted you today with the return instructions to then perform the desired return.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Svar från Teamson UK Ltd
Hello,
We are very sorry to hear that you are unhappy with the service provided.
After investigating, i can see that the only communication received has been a request for an invoice which was supplied immediately - We would very much like to discuss the matter further to assist you in resolving any outstanding matters urgently.
Please kindly contact us on support@teamson.co.uk with your order details to allow us the opportunity to help accordingly.
Kind Regards,
Amy
My fountain stopped working after a few…
My fountain stopped working after a few months and I contacted customer service who immediately sent a substitute solar panel out but it didn’t solve the problem , so I contacted them again and sent a new pump out to me which arrived very quickly and I am pleased to say that my fountain is working again in my sons garden in memory of him .
Wonderful customer service
Wonderful firm who cares about their customers and act quickly
Thank you so much
8 augusti 2023
Omdöme utan inbjudan
Svar från Teamson UK Ltd
Hello,
Thank you for such a kind review - We are very happy to hear that we were able to assist you efficiently!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Every house should have a Teamson kitchenThe product is perfect
The product is perfect. My granddaughter loves play with it. There was a problem with one of the parts, but Teamson resolved it quickly. I was impressed by the instructions and packaging of the flat pack. Each instruction demonstrates what parts are required for the assembly and all the components are clearly labelled. I thoroughly recommend this product.
16 augusti 2023
Omdöme utan inbjudan
Svar från Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Svar från Teamson UK Ltd
Hello,
Thank you for your great review!
We are glad to hear that you received your new item promptly and are pleased with the service provided.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Excellent service item as described…
Excellent service item as described very pleased.
3 september 2023
Svar från Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Pagué extra por envío rápido de 3 a 5…
Pagué extra por envío rápido de 3 a 5 días de entrega y ha tardado en llegar 15 días, será la última vez que les compre. Me han devuelto el dinero del envío por haber puesto una mala reseña si no llego ha decir nada no la habrían hecho por eso solo les doy 3 estrellas.
17 augusti 2023
Svar från Teamson UK Ltd
Hola,
Lamentamos mucho que los mensajeros no hayan realizado la entrega en el plazo requerido para la opción de servicio de entrega urgente.
Desafortunadamente, como es un servicio de mensajería externo, no podemos acelerar el proceso cuando encuentran retrasos dentro de las áreas.
Sin embargo, para resolver el asunto nos hemos comunicado con usted directamente para brindarle más ayuda.
Muchas gracias,
Teamson
Svar från Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Terrible service / lady really rude
10 augusti 2023
Svar från Teamson UK Ltd
Hello,
We are extremely sorry to hear that you are unhappy with the service provided by ourselves here at Teamson.
Unfortunately i am unable to locate the correspondence that has occurred, we would very much like to discuss the matter further to ensure we are able to investigate and resolve the matter urgently for you.
Please kindly contact us on support@teamson.co.uk with details of the correspondence, we can then look into this promptly for you.
Kind Regards,
Teamson
Very efficient and quick delivery
10 augusti 2023
Svar från Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Water feature
There was a long delay in the shipment arriving, but once here the delivery was very quick. I am very pleased with my water feature.
27 juli 2023
Svar från Teamson UK Ltd
Hello,
We are sorry to hear that you encountered a slight delay in the shipment of your order.
We are happy to hear however that the delivery was completed and that you are enjoying your Fountain.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
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