I ordered mixed bags of sherbet bombs as a gift for my elderly mother. I got 4 bags of lemon lifesaver bombs??? I can buy them in my local supermarket!! I paid $40 including postage for that!!! My ord... Se mer
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Det här tycker kunderna
Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Se mer
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Se mer
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Gorgeously presented box, great mix of products exactly as per order however the bacon bits packet was open, after I guess being popped by the weight of the glass alcohol bottle in transit. Two of... Se mer
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Företagsinformation
Om Tastebuds
Skrivet av företaget
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Kontaktuppgifter
28 Volt Circuit, 3175, Dandenong South, Australien
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,6
Medel
3 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Very very slow………no communication
Very very slow………no communication.
Hamper has not been received when we asked for express postage. Would not ever recommend.
11 mars 2025
Omdöme utan inbjudan
Svar från Tastebuds
We’re truly sorry to hear about your experience. We understand your frustration with the delay and the lack of communication. Please know that we take your feedback seriously and will investigate this matter further to ensure it doesn’t happen again. We sincerely apologise for any inconvenience caused. If you'd like, we can assist you further with the order. Please feel free to reach out.
Late Delivery and Bad Customer Service
The delivery was late even though we have checked before hand with their customer service on the delivery date. They required us to pay for premium delivery price for the selected delivery date. The parcel did not arrive on the expected date and when we emailed their customer service multiple times, no reply was given.
26 januari 2025
Svar från Tastebuds
We sincerely apologise for the delay and lack of response. This is not the experience we want for our customers. Please contact us with your order details so we can investigate and assist you.
Svar från Tastebuds
We're glad you liked the card! 😊 Thank you for your feedback—we appreciate it!
I paid for express delivery (same day…
I paid for express delivery (same day delivery) for a small hamper within Perth under order TB68660 yesterday in the morning. and its passed 24hrs - nothing been received by recipient.
25 februari 2025
Omdöme utan inbjudan
Svar från Tastebuds
Thank you for reaching out to us. I sincerely apologise for the delay in your delivery.
While we do our best to ensure timely deliveries, we rely on third-party couriers, and occasionally, unexpected delays may occur. In some cases, express deliveries can take extra days depending on the courier’s schedule and operational constraints.
I will follow up on this with our delivery partner and provide you with an update as soon as possible. Please let me know if there’s anything else I can assist you with.
0nce again happy with item and service…
0nce again happy with item and service I will continue to use this company
12 februari 2025
Svar från Tastebuds
Thank you for your wonderful feedback! We're delighted to hear that you're happy with both the item and our service. We truly appreciate your support and look forward to serving you again! 😊🎁
Fantastic customer service
Although it was a gift so I haven’t seen it! But I can say that when I initially ordered the chocolate, there was an issue with the delivery address (my error) so one brief phone call later, issue rectified. Would use again
12 februari 2025
Svar från Tastebuds
Thank you for your review! We're glad we could quickly assist you in resolving the address issue. We truly appreciate your support and look forward to serving you again in the future! 😊🎁
Valentine’s disappointment.
The Valentine’s chocolate gift was delivered on the wrong day. Left in the sun to melt through the arrangement. We didn’t. Know it was there. And we are home every day as I am dying from cancer and this was our last Valentine’s Day together. The sleeve and card I paid extra for didn’t come with it either. It was very very disappointing. I have always back small business as I had my own licensed business in the past. As I said before ... this was sadly disappointing on so many levels.
Mia 😞
8 februari 2025
Svar från Tastebuds
Mia, we're truly sorry for the disappointment, especially during such a meaningful time. I apologise for the delivery issues and the missing items. We’ll investigate this and ensure it doesn’t happen again. Kindly contact our customer service team.
Beautifully packed and on-time delivery:)
I ordered a chocolate bouquet and a hamper with alcohol:)
Everything was so beautifully packed and into a nice box so nothing was damaged. It was absolute perfection!
They did a marvelous job!! Looking forward to ordering again!
5 februari 2025
Svar från Tastebuds
Thank you so much for your lovely feedback! We're thrilled to hear that everything arrived in perfect condition and that you were happy with the packaging. We can't wait to serve you again in the future! 😊
Poor service and did not deliver as…
Poor service and did not deliver as requested 1.5 weeks ahead. Will not use again
4 februari 2025
Svar från Tastebuds
We're sorry to hear about your experience. We strive to provide the best service and timely deliveries, and we sincerely apologise for any inconvenience caused. If there's anything we can do to assist you, please let us know.
The chocolate bouquets arrived on time…
The chocolate bouquets arrived on time and the chocolates were beautiful.
Unfortunately the delivery went to the local distribution centre, not my home. When I went to pick them up, the boxes clearly marked “This side up”, were given to me on their side so I had to fix up the bouquets.
One other disappointing point is that the first time I purchased a tastebuds bouquet, I bought them and had them delivered to my friend Amy. Amy’s name is being used every time I receive correspondence. Although I have emailed and phoned customer service and I received an email to say the problem had been corrected… and yet, this survey has again come in the name of Amy Prasad, instead of myself, Kaye Coates
If you could correct this permanently, I would really appreciate it.
3 februari 2025
Svar från Tastebuds
Thank you for your feedback, Kaye, and I sincerely apologise for the issues you’ve experienced. We’re glad the chocolates arrived on time and were beautiful, but we’re sorry for the delivery confusion and the packaging being mishandled. That’s certainly not the experience we aim to provide.
Regarding the name issue, I apologise for the ongoing inconvenience. Rest assured, we will make sure this is corrected permanently and ensure you receive all future correspondence under your name. Your patience is greatly appreciated. If you need further assistance, please don’t hesitate to let us know.
Hamper delivered on time.
Hamper delivered on time.
Products were exactly as I ordered and my recipient loved his goodies. Thank you for making his day a bit brighter
31 januari 2025
Svar från Tastebuds
Thank you for your kind words! We're so happy to hear the hamper was delivered on time and your recipient loved the goodies. We're thrilled to have made his day brighter!
Completely ridiculous.... stay clear
Completely ridiculous..... order for valentine's gift in metro Melbourne and delivery didn't happen until 15/2.
Onto the delivery left in an apartment building lobby, signed as authority to leave..... never mind the fact anyone in about 400 apartments could have picked the box up and walked off with it.
Then to top it all off the valentine's add on i paid for wasn't even in the box.
Paid for stuff that isn't in box and a parcel that had to go under 50km couldn't even get there on time....with a courier that advertises overnight delivery.
Appalling I definitely would never ever buy from again.
Wish I had read all the google reviews before i made order.... if I had i would never have purchased.
15 februari 2025
Svar från Tastebuds
Thank you for your feedback, and we sincerely apologise for the experience you had. We deeply regret the delay in delivery and the issues with the security of your parcel. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been. We also apologise for the missing Valentine's add-on and any confusion caused. We take your concerns seriously and will investigate this matter further to ensure it doesn’t happen again. If you'd like to discuss this further, please don’t hesitate to reach out to us directly. We value your feedback and are committed to improving.
Delivery service is let down
The item itself is beautiful. However i arranged for it to be delivered on Valentine's Day. I got a notification with tracking the morning of but the ETA of delivery kept changing to next day. I called Tastebuds to check who advised that my item would definitely be delivered by 5pm same day but i watched it go around Melbourne by tracking it for 12 hrs without it being delivered. After 5pm was unable to contact tastebuds & courier but finally got hold of courier the following day to arrange collection. No point in selecting delivery date when it doesnt get there anyway. Very disappointed.
12 februari 2025
Svar från Tastebuds
Thank you for your feedback, and we’re so sorry to hear about the issues you encountered with your delivery. We sincerely apologise for the delay and the lack of communication during this time. We understand how frustrating it must have been, especially with the delivery date you had arranged. We take your experience seriously and will review our processes to improve our communication and ensure more reliable delivery. We truly appreciate your patience and would like to discuss this further if you'd like to reach out directly.
False advertisement
False advertisement. Didn't state that the service were different for WA. Contact people were unhelpful, obviously following a script and didn't know how to help answer my questions. Very stressfull. Package arrived 3 days late and was not notified at all that it was coming. Will not & will encourage other not to use your company.
5 februari 2025
Svar från Tastebuds
Thank you for your feedback. We sincerely apologise for the inconvenience caused and understand your frustration. We strive to provide clear information about our services, and we regret that there was confusion regarding the delivery to WA. We also apologise for the delay in your package and the lack of communication. We take your comments seriously and will review our processes to prevent this from happening in the future. We would appreciate the opportunity to resolve this further, so please don’t hesitate to reach out to us directly
Best Valentine`s
Seending the gift was so esy The best Valentine`s gift I have sent it was defanatly worth it would I do it a gain yes
11 februari 2025
Svar från Tastebuds
Thank you for your wonderful feedback! We're so glad sending the gift was easy and that it made the perfect Valentine’s gift. We’d love to serve you again!
Easy process to order and delivered on…
Easy process to order and delivered on time. Beautiful chocolate bouquet
12 februari 2025
Svar från Tastebuds
Thank you for your kind feedback! We're thrilled to hear you found the ordering process easy and loved the chocolate bouquet. We look forward to serving you again
The product was great but delivered a…
The product was great but delivered a day early. I bought these as a valentine's day gift and asked for them to be delivered on the 14th of Feb. Arrived a day early. Would have been better if I knew that the person was going to be home to receive it, as it was left at the front door.
11 februari 2025
Svar från Tastebuds
Thank you for your feedback! We're glad to hear you were happy with the product. We apologise for the early delivery and any inconvenience it may have caused. We understand how important timing can be, especially for special occasions like Valentine's Day. We'll take your comments into consideration to improve our delivery timing and communication moving forward. If you need assistance with anything else, please don't hesitate to reach out.
Beer choice hamper
So easy to order online, great choices especially for men. Delivery on time, will use Tastebuds again, thank you
12 februari 2025
Svar från Tastebuds
Thank you for your lovely feedback! We're glad you found the ordering process easy and our selection great. We look forward to serving you again!
I purchased a new home hamper for a…
I purchased a new home hamper for a friend. Delivery was prompt and the hamper was beautifully presented.
13 februari 2025
Svar från Tastebuds
Thank you for your kind review! We're so glad the new home hamper was well received and beautifully presented. We appreciate your support!
Svar från Tastebuds
Thank you for your fantastic feedback! We're thrilled to hear you were impressed with the fast delivery. We look forward to serving you again!
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