Talabat Omdömen 

When you receive rotten vegetables (happens often) they refuse to give refund and pretend they haven’t received your photo no matter how many times you send it and by how many means. I've emailed jpgs and PDFS and sent by Instagram DM. They continue to deny like it's a game. It’s such a clever scam - just say you haven’t received the photo of rotting vegetables and never refund - genius! Bunch of crooks.
Update: someone paid by Talabat seems to reply to all online reviews saying "we're so sorry, please email socials at blah blah.com" but when you email that email no one ever replies. They care about how things look online, not about being fair or looking after customers. UPDATE: The reply from Talabat below is bull. They reply with that on every public platform but then ignore you privately when you email it.

Absolutely the worst food delivery experience I’ve had.

I placed my order at 3:30 PM, and by 4:30 PM the app was still showing another 66 minutes until delivery.

When I first called the driver, he told me motorcycles were not allowed on the highway. If that’s the case, why was my order accepted in the first place?

He said he would contact Talabat, and shortly afterward customer service called me to say, “Your order is on the way, don’t worry.” That turned out to be completely false.

After waiting even longer, I called the driver again, and this time he told me the restaurant had already canceled my order—but nobody from Talabat informed me. Instead, the app continued showing that my order was being delivered, and it was reassigned to another driver who never answered my calls.

Customer service kept repeating the same scripted response: “We’ll check and call you back.” They couldn’t even reach their own driver, and they wouldn’t cancel the order. Meanwhile, my entire lunch break was wasted waiting for food that was never coming.

Poor communication, misleading updates, and a complete lack of customer service. This was a frustrating and unacceptable experience. I won’t be using Talabat again.

My experience with Talabat has been very disappointing. Orders are constantly delayed, and if you change your location during delivery, the driver often refuses to deliver the order even after contacting Talabat support. There seems to be very little coordination between customer support and the drivers. Honestly, there are many other delivery companies that provide much better service, faster delivery, and a smoother overall experience. I hope Talabat improves its service because this has become a recurring issue.

If you missed the delivery they will take package with them and don't give you refund. Money lost, uninstalled talabat forever.

The worst everrr I had multiple bad experiences with them!
They stealing my money!!!!

سحبتوا مني ١٦٨٢ جنيه و انا معملتش اي اوردر و انا هرفع شكوي في حمايه المستهلك و افضحكوا

Bad service, this is the first time i heard for electronics item only 24hrs the warranty? If after 24hrs pass they dont have any solution!!!! What kind of policy is that??? Its only morethan 24hrs after i called to complain!!! Then they will tell me if its convinient to you call the shop direct, common of course if inconvenient to me!! Thats why i ordered thru talabat because i want to encounter any hassle.

Too many occurrences of missed or late orders

The driver canceld my order bc he didn’t knw where he was going and I was calling and texting him but he wouldn’t even listen he just canceled it never ordering from talabat again

I got 4 PCs full wrong order and they don't care

My order never arrived but all they could do was compensate me with the basic late fee. Wnen I said this was unacceptable they said they can't (or I guess won't) do anything about it.

I received rotten chicken that is unfit for consumption. This is a food safety issue. Your representative refused a refund and even advised me not to order from Talabat in the future
Order I'd 3752047885

During this delivery, the driver repeatedly contacted my mother while she was at work and on duty. There were multiple calls from the driver(s), including calls from more than one number. My mother also attempted to return a missed call in an effort to resolve the location issue.

During the calls, the driver said he had the wrong location & stated that he had been "roaming for one hour." My mother explained that she was at work, told him he was disturbing her while she was on duty, provided the location details & landmark (next to the bus station), & explained that someone was at home & could receive the order.

Instead of allowing her to explain, he repeatedly interrupted her, raised his voice, & ended the calls. He did not use insulting or threatening language, but the communication was stressful & unprofessional.

When I was informed that the driver had arrived, I immediately went to the door. I checked the peephole & opened the door, and the driver was still on our floor. He reacted when the door opened, but the handover did not happen & he left.

Only after my mother contacted Talabat & raised a complaint did the driver return & complete the delivery.

Talabat's response was a generic apology & a 15 AED voucher! A voucher does not address repeated communication issues or reassure customers that this type of behaviour will be taken seriously.

Customers should be able to receive an order without being shouted at, repeatedly interrupted while working, or put through unnecessary stress. Talabat needs to improve driver communication standards & how complaints are handled.

"Does Talabat have no shame? They refuse to provide proper customer service across all their delivery platforms. If there is an issue with your order, you should have the right to speak to an actual person—not a computer, not a bot, and not an AI.

I ordered a specific type of food and received something completely different. And let’s be clear: this wasn’t a complimentary service—I paid for it. The service they provide is disgraceful.

It’s a shame that I don’t even know where to file a formal complaint as a consumer. Perhaps in Dubai, consumer protection doesn’t apply to a 50-dirham order—but that’s not the point. The point is not the money. The point is the complete lack of service, the absence of any real solution, and the insult of receiving nothing but recycled, copy-pasted replies from a machine.

The service is terrible. Their Google Reviews average is one star—and they still operate with this level of customer (dis)service. I’ve made up my mind: I’m done with Talabat. They are absolutely disgusting. Finger down to talabat
"Talabat = trash service. Wrong order, no human support, just copy-paste bot replies. You stole my time and my money. Never again. 🖕

The service was extremely poor. The sushi arrived warm, with no ice packs included, and was delivered completely hot — which is unacceptable in Qatar’s high temperatures.

My order was 43 dirhams Snd when I reorder it was 58 why is that I do not know

Very very bad service better go with other online platform not with talabat

I subscribed to Talabat Pro as I was promised 3 months for free. At the time where I was asked to confirm the card in which they would eventually charge me in 3months, I was shown a 0,00 QAR charge. Guess what? I was charged 35 QAR for the month, nothing was for free. This is illegal. You call support and they are useless. This should be reviewed and presented to higher authorities

Very disappointing experience with Talabat. I submitted a refund claim, but the remaining OMR 8.41 has still not been refunded despite my follow-ups. The lack of communication and the delay in resolving such a simple issue are unacceptable.

Customer support has failed to provide a timely solution, leaving me frustrated. I expected much better service from a company of this size. Unless this issue is resolved promptly, I cannot recommend Talabat to others.

this is not the first time i ordered in talabat and this is my last,, all my experienced are really worst,,, everytime i have delivery its been delivered always in wrong location!!!!!!! that's why either food is cold or mess where is the problem came from? driver that don't have knowledge or your system itself,, can you do arrange and fix of this kind of issue.....!!!!!!!! if there is zero star i will put zero.................. not happy anymore