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They are only getting a 2 because I love the places we went to. However, the ride was horrible they refuse to stop at places that actually have food. So they force you to eat Chinese food. It’s like they starve you until you get to Chinese food locations. They make you pay for $10 Watkins glens but it’s free to enter the park they claim it’s for the parking fee but the parking fee is not that expensive. What bothered me the most is that service fee!! That’s a rip off!! Shelly Liu made it seem like she had to give money to the company but all she did was split the money between her and the bus rider. I was praying the whole ride!! The driver was a horrible driver!! Don’t take this tour! It matches the cheap price! Find another way to get to these beautiful places on your own. Also the tour was rushed! Also they refuse to let you use the bus bathroom!!

Very bad and roude customer server also same with tour guide.

Tour guide contacted one day prior for to pay for optional package.
Also no curtsy for change in itinerary if flight gets delay or cancel.

I never book on taketours ...

We booked the 3 day San Francisco, Napa, Redwoods, Crater Lake tour with TakeTours, when the bus arrived it was Lassen Tours so we'd been "handed off" without our knowledge. We had one MAJOR ISSUE-the website says there are bathrooms on the bus (we've taken many tours and they've all had them) but there wasn't one and we have young children. One time they didn't stop for 3 hours right after breakfast-even the adults were in trouble by that time! Although the tour guide was cordial he did not give any information about the areas we traveled through, and only gave directions such as when to report back at the bus which made the drive between locations seemed to take forever. Lassen seems to cater to Chinese tourists so everything was repeated in Chinese and English, that was a little annoying.

Review of 2 day Grand Canyon & Antelope Canyon Tour

• Customer Service is totally unhelpful. We tried to enquire in advance about food options and stops due to allergies, however they couldn’t tell us this or give us contact details for the tour guide.

• The tour guide was Chinese and spoke broken basic English. Chinese instructions were spoken first, then an English interpretation that was not very informative.

• Majority of customers are from China/Asia. We were the only Western customers on the bus.

• Very old bus. We had to ask for the air conditioning to be turned on…and were told it was not possible as the engine was still heating up!

• DANGEROUS driving - the bus driver was attempting ridiculous crazy manoeuvres at one stage to overtake long queues of traffic stuck behind slow moving trucks as they needed to drop paying ‘optional’ helicopter tour customers at the airport on time. This was happening on roads with blind spots or hills where you could not see what was coming the other way. Other vehicles had to brake to let the bus back-in to avoid head on collisions. We were seriously concerned for our safety and alerted the guide to stop the drivers behaviour…which caused an argument between driver and guide. He attempted to justify the action saying they were within the speed limit for the road!

• Both lunch stops and dinner stop were at Chinese Buffet restaurants. No alternatives offered and reason offered was majority of customers like that kind of food (Chinese customers)! You had to make do with whatever was nearby which was normally Burger King. For dinner there was nothing else nearby except a Mexican takeaway…therefore we had to wait around while others had their dinner before they would take us to the hotel (where there were multiple options around) which meant we ate very late. I don’t understand why they couldn’t just drop people at the hotel first rather than force another Chinese Buffet.

• Compulsory service fee must be paid oi cash on the bus of $10 per person per day. This is regardless of whether you receive good service.

• Entrance fees for key attractions not included in tour price. We had to pay an additional $65 per person to visit Antelope Canyon, which was higher than the fee available directly. We were also promised by Take Tours guaranteed prime time entry, which is around 11:30 tour time. We didn’t get to go in until 12:45pm as that was the slot they had booked which is a cheaper ticket and not prime time as by the time you reach the Canyon entrance it is 1pm.

• Tour was supposed to have ability to do an optional Lake Powell cruise. However the guide failed to mention this and when questioned did everything to come up with reasons why we couldn’t do this, so not as advertised.

I choose this tour as it visited main cities/ areas that we wanted to visit. Upon arrival at LAX there was no one to pick us up so I used my intiative and called the Hotel stated on my printed Itinerary it was a best western LAX , the hotel shuttle came for us but when we got there it wasn’t the correct hotel ( turns out there are 4) after 2 more journeys Taketours asked us to return to LAX so they can get us ( remember this is after a long haul flight from UK) a Chinese guy shows up with my name on his phone he was driving his own car as he said the transfer bus was finished by then ( charged us $5 each no apology for our inconvenience. The next week was very long as we spent most of the time sitting on a bus ( that had no toilet) the hotels were mixed only 1 very good Marriott but we only had use of the room from 6pm till 6am no breakfast included , the others were 2-3 star faculties. We stayed in Las Vegas for 3 nights at the stratosphere hotel, on day 2 we noticed that housekeeping wasn’t doing our room, when we spoke to the cleaners they told us that our tour booking did not include cleaning as taketours hadn’t paid for it?. How cheap is this company! They block book large numbers of rooms years ahead for a pitience. The additional tours they try and hard sell to passengers is done whilst we’re all captive on the bus, ( as a seasoned traveller I knew that I could book what I needed once I arrived) however the majority of pax were Asian and seemed to be sucked in by the rep. Because we chose not to take any of the Grand Canyon tours whilst in Las Vegas the rep charged us $30 each to opt out!!!! The reason we didn’t take the tour was because you had to get up at 5am travel 5 hrs( stay 1 hr) then travel 5 hrs back ; this just wasn’t worth it in our opinion. The other thing that happened on the return journey from Las Vegas to LA was they stopped 3 times within the first 3 hrs of the journey ( only 1 was stated in our itininary) the other 2 where shopping malls that I believe they have business deals with so they are paid to bring tourists there. This made a 4 1/2 hr journey last almost 8 hrs. When I queried the tour guide about this I got no where, basically we were taking so long because it suited there plans for switched bus pax in LA union st . I can see now why this trip was cheap and I certainly won’t be using them again or recommending them.

I am from Singapore, a mother with 2 young children (10/14). We have a family tour for 7 Days to Eastern America last year, departure from New York (美东全新豪华自选7日游-深度徒步/购物/玩乐/探索/自由行随心搭配, 纽约出发). This was the 1st time we book from Taketours. Honestly, it is above our expectation with such a low cost, really good experience and there is no "SHOPPING HOUR" during the whole trip. The tour guide is quite knowledgeable and friendly, he can speak both English and Chinese. We got what we want honestly. Except that the hotel is a bit too faraway from New York in the first 2 days, because the hotel was arranged in New Jersey, so we got to gather at lobby on 7am and took a 1.5-2hrs journey to their office in NY Chinatown. Breakfast was not provided, but there was a HK style breakfast shop near that place so not a big deal. Then at about 9am when everybody arrived, we started our NY tour. And we spent another 2-3 hours going back to the hotel every night from NY to New Jersey (if got traffic jam, the journey could be longer). This was only the 1st 2 days, after that, everything was smooth and good. I know a lot of people complaining about this tour, mostly because of the bad experience during the 1st 2 days. So if you don't mind to spend additional 50 bucks, you can get a hotel near Manhattan, which will definitely give you a better experience. Trust me, this tour is fantastic and REALLY REALLY WORTH EVERY PENNY.

One important thing you need to know is, this company is a China company, so their costumers are mainly from China. During my tour, there are more than 80% from China, the rest are from India, Europe, Philippine, Indonesia. Tour guide spoke both Chinese and English during the whole trip, so if you don't mind to travel with Chinese people, language is not a issue. During my tour, all the Chinese tourists are quite nice people.

For the entrance tickets to every attraction places, it was not compulsory to buy if you don't go. It's true that some people just don't like to go to some of the attractions, or maybe they felt the price is too high, then they have to get off the bus and wait for 1-2 hours to get to next stop. I bought every ticket for every attraction during this tour, I really felt it worth going. I mean, why not ? This is why you go for the trip.

I wish I could give Take Tours 0 stars! WORST EXPERIENCE EVER!!!

4 reasons the tour was ABSOLUTELY HORRIBLE:
1. They lied about the use of bathrooms on board
2. They forced us to buy optional activities on the tour which cost us an additional $800+
3. They dropped us off at a different location than they said they would.
4. The tour guide Roger was indifferent, rude, unprofessional, and abusive.

Details:
We recently took a 3-day DC-NY. The bus (C104) picked us up 45 minutes late. We had a big group with 3 seniors on board. Before making the reservation, we had double-checked with the Take Tours company about using the restrooms on the bus since we had 3 seniors over 80 years old and one of them was diabetic, so the bathroom was a frequent need. They confirmed with us both times, telling us that there was a bathroom on the bus for emergencies and that if one of our seniors needed to use it, it was perfectly fine. After waiting for the bus for so long, one of our seniors needed to use the restroom desperately. When he tried to use the restroom, the tour guide (Roger) said that the restrooms on board were not for our use and that they were locked. When we confronted him about his company previously confirming that the restrooms were for our use, he said that no one could use the restroom. Later, he lied and told us that he did not have the keys to the restroom so the bathroom would be locked for the next 3 days. It was an emergency and Roger said that our passenger would have to hold until we got to the next stop. When we called the Take Tours company and explained our situation to them, they said that we would have to deal it and hung up on us twice.

Later on, during the bus ride to our first stop, the tour guide told us that we had to choose 5 attractions and pay for them in cash on board. The Take Tours website specifically said that there was only 1 mandatory attraction; however, when we told that to our tour guide, he said that we had to choose 5 attractions and dismissed the entire online confirmation that was sent to us. Because of this, we had to pay $800 extra in cash since we were 10 people.

Our tour guide Roger was incredibly rude to us and threatened to leave us at every stop if we were even a minute later than the return time he had decided on. He didn't care about the fact that we had a senior who had to use the restroom, he didn't care to explain anything he was saying more than once, and when people on the bus asked him to repeat what he said, he got angry and said that he wouldn't repeat what he said again afterwards.

Another problem was trash. We had specifically asked our tour guide Roger if there were any trash cans we could use, and he refused us, telling us that there were no trash cans on board. However, there were clearly 2 trash cans on board that he didn't let us use.

At the end of our tour, we were supposed to be dropped of at the location sent to us in our confirmation email. However, they dropped us off at a totally different location, due to which, we had to pay $60 extra just to get to where we should have been.

I do not recommend Take Tours to anyone. Please don't be fooled by their prices; its not worth the pain.

I have been travelling 3 to 4 times each year. I just did a 6-Day USA East Coast & Canada Deluxe Tour from New York with this company. This is the worst tour I have ever experienced. They have wasted my money and my time over those 6 days.

The punishing schedule started from 6am-7am each day and we didn’t get back to the hotel until 8pm-8.30pm. For 8-10 hours on the bus most days, the sight seeing break was typically between 30 min-1 hour with a note "ladies, make sure you queue up 10’-15’ in advance because there are two more buses going with us”.

The meal stops/packages were mediocre and poorly timed. On Day 1 in Washington DC we were dropped off at 1.30pm for 1 hr 45 minutes of sight seeing and “truck food lunch“ when it would have been better to have a proper meal before sightseeing. On the last day in Boston, after a 13 hour day, instead of a nice meal to finish off an already terrible tour, we were dropped off at a KFC outlet to “buy some food-to-go to eat at the hotel”. There were mornings when we were told “don’t drink water or coffee because we will drive for 2.5 hours before our first break“.

On the few occasions of “special French” meals in Montreal and Quebec City, the venues were filled up with 3 bus load of mass tourists from this company arriving around the same time. No wonder we weren’t treated the courteous French way by the service staff.

We didn't know but 90% of the people on the bus was from China. The tour seems to cater for this market, where it is more important to do a quick and rush job to tick off all the landmarks visited, rather than any quality time to appreciate it of them.

And lastly, don’t be fooled by the advertised cheap prices. In addition to the ticket prices, one would need to pay for every meal, every excursion and also the compulsory guide and driver “service fees”.

I had 3 day Niagara Falls tour, I wasn’t picked up @ airport was stood up no customer service help phone puts you on hold forever nobody ever answers ( try it yourself1888 428-7255)
It’s a joke unheard of !
I made it to hotel on my own they handed me a little brown bag with water, juice, green banana !! and a little muffin as my breakfast for the day after!!!!!
The tour in Niagara Falls was only 2 hours not enough considering people fly a long way to just see that
Buffet Lunch was at a very simple chines restaurant not even worth 6.99 they charged me five times that I wish I knew!
And I’m not even getting a ride back to the airport even though it’s included their excuse I’m not leaving the same day the tour ending extended my tour and that apparently is e inconvenience for them
I don’t recommend this tour to anybody save yourselves and your money
The worst experience that I had

total scam. i booked 2 days to Yosemite and the Castle. After reading the appalling reviews i decided to cancel. They have hidden clauses and different cancellation policies for every tour. see below.
TakeTours Cancellation and Refund Policy
Changes to Reservations Policy:
Any changes made to a reservation will be subject to a further 6% service fee.

Cancellation and Refund Policy:
TakeTours makes every effort to serve our customers better. We also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.

30 or more days prior to departure – 10% of total purchase amount
7-29 days prior to departure – 25% of total purchase amount
4-6 days prior to departure – 50% of total purchase amount
Within 3 days prior to departure – 100% of total purchase amount
Day of departure or no-show – 100% of total purchase amount
Notification day and departure day are NOT counted. Unused features are non-refundable. In addition, there is 6% handling fee added on to the above penalties.

The above cancellation policy is TakeTours standard policy. Some tours may have their own cancellation policy listed on the tour page, in that case the tour page cancellation policy will take precedence.

Very poor services really! I booked a 7 days/6 nights tour of Israel 3 weeks before the departure and, despite my emails, the booking was always with the status "in process". I sent several messages to Take Tours and the only answer I got was "please be patient". The cancellation arrived just on the supposed day of the departure of the tour with the odd justification that the local travel agency did not answer to their contacts. I lost that night reshaping in a hurry all my stay in the country. I rate them with 2 stars and not 1 because they did not charge my card.

WoTakeTours
new-york-ny/2-day-new-york-to-washington-dc-shenandoah-cavern-tour-655-151.html
Took tour on Jun 30 2018
I will never recommend this particular tour anymore. Even this travel agency.
They should rename it to Cheatingtours.
This tour have a very tight itinerary and it suits only for small group. But as people are booking these guys arranged a Bus which does not suit this itinerary. As Bus cannot stop at all places, they will drop you at far away and will ask us to return in 30mins which is impossible to cover. At the same time, before 50 persons get down we will end up with only 23 mins. Worse planning.
If they cancel the tour they have to pay 120%, so they arranged the tour without even checking Bus condition. It was not at all not at all not at all cleaned. And The MOST IMPORTANT ITEM IS AIR CONDITION IS not WORKING. Many people had vomiting and sun strokes in the bus with 700 miles travelling without AC. When we complained they said its hot outside so AC is not sufficient is the answer. I was wondered with their answer. They kept buckets full of ice cubes to make us survive in the bus that too on the second day before end of tour.
This is utterly worst tour I ever experienced in my life with paying hefty amounts.
There are lot of looting in this tour. As an example, Luray caverns is free for 6 and under, but these guys say only under3 is free. Unless you ask they will not say anything.
Princeton university ticket is overly priced. These guys create their own tickets and collect the money. $5 is more than enough for Princeton university tour.
On top of this every visit, like luray caverns, university, cruise all have group discounts – this is a huge profit for them. Luray caverns is $28 per person, in group its $18. This is the profit these operators get. I won’t complain on this matter, because it’s their business here.
Rachel the tour guide said, we will stop the bus for dinner in Chinese restaurant and you will not have any option to eat so you must pay for dinner else you may have trouble for dinner. Kind of scary answer. This even made few folks to buy food wherever they find a burger zone and brought upfront. There are mcD and other small restaurants. They loot $18 for this lunch which is again operated by their friends. Even on second day they will take us to only Chinese restaurant. Don’t take their lunch menu unless you love Chinese. You will have mcD/subway/chipotle at all these places.
They stopped at service area for lunch – 30mins is the time limit. But at Chinese restaurant for dinner its 1 hour 5minutes. They will lock out the bus even if you don't like to have in their restaurant.

No proper planning – tour guide will ask us to get down from bus – before everybody gets down she would be block away with other folks in the bus. No planning and responsibility. I missed her many times in the tour. The reason for this is tooooo many people in the bus. It’s like a running race for last benchers in the bus.
They gave us Accommodation in a low profile hotel, where official cost of hotel room is 65$. I will never book a hotel for my family there.
MY WORST EXPERIENCE EVER. I WOULD NOT RECOMMEND THIS TOUR – NO AC AND WINDOWS CLOSED BUS, NO PLANNING, HUGE CROWD WITH THIS ITINERARY IS FOOLISH.

This company targets mainly CHINESE tourists.. Don't join if you are not from CHINA. I have joined their seven day tour to Yellowstone. 96% of them were Chinese...so the tour guide talked almost 75% in Chinese. The bus was not very comfortable, the schedule was rushed. If you like to hang around the place a bit longer or take more photographs, this is not the company you would want to join its tours. Some hotels they provide were good but some were bad. There was also extra fee you have to paid for entrance to some places. I don't enjoy it but I have no choice because I don't drive. They also forced you to review them and if your review is bad, the tour guide wasn't happy. They also highly recommend you to eat Chinese buffet, even though there were other fast food options. On the whole I will only rate them 4 out of 10.

Worst tour of my life. Tour guide lady Rebecca was rude. She kept marketing shows of Las Vegas. We were four people. Grand Canyon was 10 hours (5 hours each way ) drive in a very uncomfortable bus. Myparents visiting from India were interested doing skywalk. So we took package with west rim. I specifically asked the guide to put me on sky walk tour. But she sent us on south rim. Half of the bus had complains. They dropped us on a far away location where another shuttle came after 45 minutes. Hotel rooms had nothing only a view of roof top equipments of It’s own from window. They ingnore every one who is not Chinese. They avoid making even eye contact. Never ever go with any Chinese tours or send your guests. Called their customer service but couldn’t get hold of anyone in hour and a half. They collect 9 dollars service fee every day of tour. Which I had to pay for my 3 year old son too every day. Drivers were nice. That was the only good part.

I took a 5 days tour from NY to Canada east coast delux tour in June 2018. The tour was well organized except couple of situations where they could have done better management. Tour guide Josh was awesome. He knew most of the region very well and did a good job on providing lot of information in both English and Chinese languages. Most of the tourist were Chinese except, two Indian families , including mine.
My biggest negative remark is that the Bus was not in a good condition. It was bit old and driver never bothered to clean the bus during entire tour of 5 days. The bus was stinking from day 3 onwards and on the last day it was stinking with urine, since some of the passangers used the bathroom and bus driver never clean the bus.

If you try and leave a bad review on a tour (under 4 stars), they do NOT publish it. This is very bad practise and makes their tours look like they are all 5 star when they are not.

I booked a 4 day tour to Yellowstone, was advertised as Bi Linguial (which technically it was), however, it was basically just a Chinese tour and the tour guide translated to basic english.

We did not see 3 of the attractions listed, we were made to pay for meals (doesnt state this on listing) that we had no say in, and the were all Chinese resturants. We didnt even get a refund for one that we DIDNT eat at because we were discriminated and left out. (reviewed seperate)

Was made to pay for part of the tour that was meant to be 'optional'

We were discriminated for being White basically. After care service does not exsist.

DO NOT TOUCH THIS COMPANY WITH A BARGE POLL

Since Taketours doesn't post my review, I'll post it here. NEVER BOOK A TOUR ON THIS SITE!!!

I booked this Tour "1-Day Antelope Canyon and Horseshoe Bend Tour from Las Vegas" (tour code: 288-6071) on 5/23/18 and my ticket said the bus would pick us up at 5am at Excalibur and we had to wake up super early to prepare.

I got notified by email the day before that the bus would pick us up no later than 5am. However, when we got to the bus pick up area at 4:45am, we saw no one! so my boyfriend called the bus driver twice which went to voicemail, and texted him (his number was provided in the email). He replied he would be there at 6am. So we went inside the Excalibur hotel and came back out at 5:45am.

We asked every single bus arriving but he was not there. There was a small bus came after 6:10am and the bus driver stood in 1 place next to the bus and called out something but no one could understand what he said. The Rotunda at the Excalibur is quite big and can fit 4 super big buses. There were a lot of people standing around waiting for buses. And then because the driver of the small bus parked so stupid he blocked all traffic and other buses couldn't move and started beeping at him while he was trying to make a phone call. But since he was blocking traffic he ran back to the bus and so I thought he went to move his bus but he left. I didn't have a chance to ask that small bus before it left. Other bus drivers made great efforts to shout out the destination multiple times and walked around asking everyone who was waiting. I looked on my phone and saw a missed call. I only had ONE missed call. He didn't even call my boyfriend who had called and texted him before. I called back 4 minutes after receiving the missed call. It was the bus driver, He said he called our names several times and called my phone several times, said we were late so he left us behind. We asked if he could turn around and pick us up but he said no and we should have been on time. He also said that if we wanted to go on the tour we needed to take an Uber to the next stop and he only gave us 5mins to get there or else he would leave us behind. It took us 8mins minutes to get an uber, and the driver called back at the request of my boyfriend before leaving and said he was going to leave us behind again he cannot wait. My boyfriend explained we got an Uber because he told us to and asked him several times to please wait 10mins as that is how long it would take to get from Excalibur to the next stop. When we got there, it was that small bus that I did not have a chance to ask. That bus stopped at Excalibur well after 6am so technically he was the one who was late. And despite that he told us that we were late even though we were standing outside waiting for him. There were 6 people in the bus and our group had 5 people. So we literally contributed almost 50% of the people on that bus. And he couldn't turn around 4mins after leaving Excalibur and pick us up? He literally said he had to leave us behind. It was only 2 miles between the 2 bus stops (Excalibur and Treasure Island). it was a very frantic and stressful ordeal for us your tip went to the Uber payment. You're welcome Bin.

Additionally the driver forced us to pay a service fee in addition to our $60 Lower antelope tour Entrance fee and a permit fee. Each fee was per person in our group. The Driver could not explain or tell us what the service fee was for and we had to pay him in cash. We also got no receipt for our payment. He charged the other Tour guests $25 and $33 each person for the tour and also requested cash from them but charged us $75 per person.

all in all our Trip was very displeasing. The total cost of $300+ just to book this tour plus pay an additional $375 to actually take the tour around the canyon is just scandalous. I don't recommend the tour from here to anyone! It would have been a lot cheaper just to drive ourselves up there and pay only $60 entrance fee per person to have the locals give us the tour and it would have been 100% better!

TakeTours.com only post positive reviews on its site. I wrote a negative review of 1-Day Amazing New York City TourTour Code: 542-377, and it was never posted by TakeTours.com, so I'm posting it here.

This 1-Day Amazing New York City TourTour Code: 542-377 tour service was provided by Harmony Travel, our tour guide's name was Yongsheng (Steve) Zhang, and we do not recommend him at all. We were supposed to be picked up at 7:00 am on 133-43 37th Ave in Flushing, but our tour guide changed its location in the last minute. We booked this tour for $50 to cover two tourists. During the tour, we also paid another $20 services fee/tips to our tour guide along with two mandatory general admission tickets for two of our chosen attractions. After we finished our second attraction in Manhattan, our tour guide left us all by ourselves to take the subway back to Flushing on our own because we were 15 minutes late to meet him at the pickup spot. Tour guide expects and demands a $10 services fee/tips per person in addition to the cost of this 1-day tour regardless its poor quality of service provided by the tour guide, so later we realized that we probably should have paid such additional services fee/tips at the end of the tour to ensure our guaranteed transportation back to Flushing. We felt we were ripped off by this tour guide with his poor quality of service, very unprofessional, overrated, overpriced, and it is definitely the worst touring experience ever. His action of leaving us behind deserves $0 in services fee/tips. Please avoid him.

I’m in the military and had a last minute vacation suddenly come up. I decided to take the 8 day tour from California to Yellowstone, Grand Canyon Jackson Reno and Las Vegas. I know these tours are usually for people from other countries but I have never seen these sights before so I booked a trip with take tours. After I received my confirmation letter I booked my flights and hotel for the night to meet them the next day. Upon meeting them we made a transfer in Los Angeles, where Kevin was my tour guide and I must say I had an awesome time ....the people on the bus were friendly good people and my tour guide was very informative....he communicated in mandarin first then would keep me informed the sights were amazing and the extra activities were fun ...especially the helicopter ride in Grand Canyon overall if you want a trip that’s planned out for you and like traveling but don’t mind being on a group schedule this trip is for you. The people I had on tour with me became my new vacation family....the cost is very reasonable for a single person I paid 931 and then an extra 500 for the activities . The hotels were very nice and comfortable. Also bring money for food and shopping. Most of the places you had choices of fast food and the Chinese buffets are great except the one in Salt Lake City Utah ...the customer service sucked so if u go to Utah go to the McDonald’s instead. Overall I highly recommend them

I booked a four days tour covering PA, Washington DC and Niagara. The tour was from 31st May 2018 to 3rd June 2018. Bus No. 5877A. Bus guide name was Mr. Andy. The driver and the guide were Chinese. The driver and the guide Andy were so rude from the 1st day of the tour. They never gave even basic respect to the customers. They have not taken to the attractions as per the itinerary. They skipped most of the important places. They were not respecting Indians. They are treating Indians very badly. If the Indians ask anything, the guide without listening their problems, shouts back and said " Indians are liars". Before the specified time, the guide and the driver took the bus to the hotel at Niagara and left us (me and my wife) at night. This happened despite the fellow passengers were requesting the guide to stop the vehicle. With great hardship we had to take taxi to reach the hotel at our expense and with the help of the passengers of other bus tours. The guide never felt sorry when I asked him. The guide never scheduled the trip properly misguiding us in all occasions. It is a worst tour and we advise people not to take this "take tours" in future. It is very bad experience for us.