takealot Omdömen 

I bought some stick on wall mirrors - Order #184770770 and I am disgusted at how scratched the mirrors were when I peeled off the protection layer. I would like to know what you are going to do about this????????

They were exposed on carte Blanche for selling fake generic goods. They further kept sending me the wrong orders and honestly makes u wait an additional week to get your correct items. Wouldn't recommend this place to anyone.

I never had issues with takealot, I buy from them all the time.

Unreliable delivery times is an issue of concern, Takealot can rectify that by investing in logistics and tracking systems to ensure timely and reliable deliveries

I did not receive my parcel but the tracking status says the parcel has been delivered but i didn't get anything from the delivery guy ,I've been trying to contact Takealot since yesterday because i want my parcel or at least my money back

Godfrey Mathebula, a Takealot driver, called me to inform me that he is running late and cannot deliver the items within business hours. On a previous occasion, my package went missing because he marked it as delivered, yet failed to deliver the items. I had to call him and tell him that I was reporting the incident, so he could (days later) find my package and eventually deliver it.
Today, he phoned me again, trying to pull the same stunt. He is running late and wants to override the system by taking the delivery off-book.
I refused this. I said that the items must be returned to the warehouse if he is unable to make his targets for the day. This is all recorded telephonically.
He then **** to Takealot again, indicating that he cannot locate the address and therefore cannot deliver my package. I received an SMS from Takealot stating the apparent reason.
This is the second time I am dealing with the exact same driver lying about my delivery. I previously reported him, and I have reported him again. Honestly, I will no longer use Takealot as management has taken no action to address the driver's misbehaviour/bypass of the standard delivery procedure.

Jus wish takealot would nip in the but of such bad conduct, wherein a driver takes your orders out for delivery and keeps them in their boot- NEVER DELIVERS then post an update that “client was not available to take delivery.” Why do they do that? Aren’t the clients priority at takealot?

A takealot driver crashed into my car, I reported it immediately. They denied having the driver on their payroll. He was Malawian. Their insurers called me and asked me to claim through my own insurance company as a third party claim would take too long and they would refund the excess paid. It’s been six months and they’re denying it was their drivers fault. He drove off a yellow lined lane into the side of my vehicle with no signaling whatsoever! They’re employing illegal immigrants and do not want to pay for their negligence!

Poor and inferior products
I've bought 2 Roll Top Chafing Dishes ( Round with window) in July and August 2024 respectively. I've used both items only on Easter Friday in 2025. After used, washed them with normal sunlight liquid soap, dried them, put them back in their boxes and stored them in my kitchen cupboard. I wanted to use the items in June 2025, only to find them rusted in the cupboard. I've reported the matter to takealot who said "there's nothing they can do beacuse the items are out of warranty. Stailess rusted in less than 12 months in Gauteng. It must be a very inferior product.

I placed an order with Takealot on 26 May 2024, and on 6 June, it was marked as “delivered” — but I never received anything.

I reported the issue on the same day, but today is 24 June, and I still have no refund, no replacement, and no clear answers. I’ve sent multiple emails to customer support, used the Personal Shopper email (I’m a Takealot Personal Shopper), contacted community managers, and shared proof. Still, nothing has been resolved.

What hurts the most is that this is affecting my small business. I had to replace the item out of my own pocket to avoid losing my customer. But what if I didn’t have the money? What if this order was worth R5,000 or R10,000? That would have destroyed everything I’ve built.

I was even told to return an item I never received. That makes no sense.

Takealot must fix its delivery and customer support system. The pressure small business owners face because of this kind of treatment is unfair and unacceptable.

I’m still waiting, and I still need help. But honestly, I’m deeply disappointed.

Beware if you are ordering from Takealot! My daughter ordered a cupboard, arrived with some chips which she was prepared to overlook, but once the frame work was up, the drawers did not fit and there was a missing piece. She returned it and they now refuse to refund her or replace the item. So much for their statement that they pride themselves with customer satisfaction. A false statement in my opinion. Sell you rubbish and then wont replace or refund.

I am a small business owner who sold on Takealot in good faith, only to have my seller account suddenly suspended and R21,000 of my hard-earned money held hostage for 90 days! Despite providing full invoices, tracking numbers, and order proof, Takealot refuses to:

✔ Explain why my account was suspended
✔ Provide ANY evidence of fraud
✔ Release my money as required by law (CPA Section 75)

This is daylight robbery – they are illegally withholding funds that belong to me while earning interest on MY money. Their "support" team ignores emails, and their fraud claims are completely false.

WARNING TO OTHER SELLERS:

Takealot can suspend you anytime without proof

They withhold funds for 90 days (even if you did nothing wrong)

No real seller protection – they side with scammers over honest businesses

DO NOT TRUST THEM WITH YOUR MONEY! I am now forced to take legal action via the National Consumer Commission (NCC) and small claims court to recover what’s rightfully mine.

Shame on you, Takealot! #TakealotScam #CPAComplaint #SmallBusinessAbuse

Takealot used to be very fast on delivery, either pick up or drop off, but this days their services is very poor, takes longer and will just not call when dropping off but when tracking ur order, it will say no one was home. Bring back great service!

- Order #173861280 / Ref #62749229
I have most probably been one of Takealot's most loyal customers. From May 2024 to now I have spent R53,938 at Takealot (yes, R53k - included big buys & wedding gifts). They tried to scam me out of a HUGE refund (dead-on-arrival 3 Kw Nava Inverter), but the Consumer Protection Act is on our side.

DO your homework people; their "30-day internal policy" contravenes the Consumer Protection Act (CPA) No. 68 of 2008 (now 2013), particularly Sections 55 and 56. Get your money or a working product back.

The CP law states:
"Store refund policy: The above rules regarding refunds apply IRRESPECTIVE of the store’s refund policy or the terms of the manufacturer’s guarantee/ warranty. In other words, the store’s refund policy or the terms of the manufacturer’s guaranty/ warranty cannot override the CPA requirements".

Hello... Amazon.co.za - whose service is unparalleled, delivery times MUCH faster, and they refund without asking any questions.

Takealot... It was you, not me... Hasta la vista, baby. The end.

I've never used Takealot before and have learnt my lesson. I returned a heater that was delivered dented - it cost me R1049, Takealot refunded me R799.. straight up fraud. Here's my order number : 179988355, sort this out asap.

The only item I really wanted of three they cancelled without explanation but wanted to carry on delivering the other two , worst service of all online shopping you can get plus they are no longer competitive in pricing , they are more expensive than shops in most items

I did a buy of a tattoo machine returned it 3 times to the seller 4th time take a lot cancel my return now all that money spend and have nothing to show for it I hope Amazon drowns take a lot bad return policy as I still have warranty on this sorry never again on takalot

I purchased a 70-inch TV from Takealot, paid for with my personal savings. Just 13 days after delivery, the screen developed a black patch. I immediately logged a return—what followed has been an appalling customer service experience.

Takealot failed to collect the TV twice, sending vehicles too small to transport it. On the third attempt, a properly sized vehicle arrived. The driver removed the TV from the wall, took it along with my personal wall brackets (not purchased through them), and left the remote and accessories behind. I later sent those in separately. Takealot confirmed receipt of all items, yet the TV is still “under assessment” more than a month later.

I’ve sent countless emails, been escalated multiple times, and have received no resolution, no replacement, and no refund.

This is not a delay—this is neglect and incompetence. Takealot has shown a complete lack of urgency or accountability. I will be reporting this to the Consumer Goods and Services Ombud.

I will never purchase high-value items from Takealot again—and I strongly warn others to think twice before doing so.

(Edit - It is now the 28th of May and I STILL have no conclusive feedback, other than the feet of the TV are missing. Accessories that were 100% accounted for a few weeks ago)

This is now the SECOND time that USED items are send to us. We are leaving on holidays and it appears to be without a luggage set. What is going on at Takealot these days? Does anyone check the orders before they leave your warehouse? Shocking. It is an expensive item! The only thing Takealot is good for is TAKEing your money and ALOT of it.