Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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I have been waiting for my cards for over 4 months now. It's one thing to have bad customer service, but they seem to have NO CUSTOMER SERVICE. Literally, no one ever responds. Next step is to pull up and get my cards myself!
This was my first time ever submitting cards for grading, and if I weren't so invested in the hobby, it would also be my last.
My experience with TAG has been extremely disappointing. Their customer service has been nothing but copy-and-paste responses, with unreasonable response times considering how little effort goes into the replies.
My five-card submission has been stuck in the image processing stage for nearly three months with no meaningful updates. Meanwhile, TAG continues to advertise and accept expedited grading orders for an additional fee while existing orders remain severely backlogged. That is a poor business practice.
At this point, it feels like my order has been forgotten entirely. Between the lack of communication, poor customer service, and apparent prioritization of new expedited orders over current customers, I can't recommend TAG based on my experience. They've lost my future business and earned my negative word-of-mouth.
Extremely terrible customer service. Took them several days just to respond to me with a copy and paste email about my order. It’s been over TWO months since my card’s status was updated. No refunds or compensation has been offered either. STEER CLEAR of Tag until they get their crap in order.
ALMOST $300.00 SPENT WITH TAG TO GRADE 4 CARDS. IT'S BEEN 3 MONTHS AND BEEN IN IMAGE PROCESSING FOR NEARLY 1 MONTH OF THAT TOTAL. I WILL NEVER GO WITH TAG AGAIN UNTIL THEY DECIDE TO SPEND MONEY ON THEIR INFRASTRUCTURE AND LOGISTICS TO SPEED THE PROCESS UP. ORDER NUMBER 25F7DEE4. FIND ME.
Extremely slow.
Expected turnaround times: 45 days
Realistically it's almost double, just because grading companies not hiring a dedicated team for express, which then pushes everyone else back who isn't priority
This is my second time grading with TAG, and unfortunately, it will be my last.
The customer service has been atrocious. I submitted a 5-card order that was received on 3/23/2026, and it has been sitting in Image Processing since 4/17/2026 with little to no meaningful progress.
For comparison, I submitted cards to PSA on 5/1/2026, including a couple of higher-end cards I wanted back before the season started. Despite PSA's reputation for long turnaround times, that order has already reached the QA Check stage and is on track to be completed before my TAG order.
The fact that PSA had more than a month's disadvantage and is still likely to finish before TAG is mind-blowing. I chose TAG expecting innovation and efficiency, but the lack of communication, poor customer service, and excessive delays have completely changed my opinion.
I wanted to like TAG, but after this experience, I won't be submitting with them again.
I sent tag a jaxson dart which they ruined in their dig report clearly shows damage on the front corner but they said there isnt also can't get ahold of anyone nor is anyone getting back to me loved everything about tag till now won't be getting my business again if I could give 0 stars I would even have pictures to prove the damage too
I've been collecting TCG cards with my son and wanted to see how the "grading" process works. I've only heard of bad, costly, and slow processes with PSA so we went with TAG. They use AI to grade the cards not a human with potential flaws.
I sent 5 cards in on February 26 and purchase their plan for shipping and expedited turnover. I understand that they only work on "business days". I still haven't received my cards back and its almost been 2 months.
I've contacted TAG asking for an explanation and they said that there is a influx in cards being graded and there will be a delay in my cards being returned.
After that email from them I then asked for a partial refund since they admitted fault for not getting my cards back to me on time. TAG sent and email stated that they will not be issuing me any type of refund.
This is complete robbery. If i bought a "widget" and was charging for expedited shipping i would expect that "widget" to get created and shipped to me as promised.
The reason I'm sending out this message is not to discourage people from shopping at TAG or any other services. I hope that someone will take notice and take action. I haven't a clue as to who to contact or how to resolve this other that typing out a long bad review.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
