TacticalGear.com Omdömen 

Simply the worst customer service I have ever experienced. I ordered boots for a birthday present. They arrived 7 weeks after the birthday. No communication. They don't answer their phones. They answered one email with a "it's on backorder and expected to ship next week" response. Which it didn't. I will never buy from them again and will be advising everyone I know to avoid them.

Their Web site says to email for fastest response. I believed them. Here's a quote from their email: "We typically respond within one business day." Seven days later I called to follow up and was told "Sorry, we're a little behind." Then I was told that the backordered item is now discontinued. The rep claimed that they had sent me a notice. Of course there was no notice. She suggested that "maybe it's hanging out in one of your Spam folders."

Then the rep said they don't process exchanges. She said I'd have to begin a new order to get the correct size item.

So, after ignoring my customer service email for a week and then informing me about a discontinued item that they had not refunded, they had the audacity to ask me to place another order.

They claim to have awesome customer service, and in responses to mediocre or poor reviews that always post something along the lines of "All you had to do is contact us and we would have fixed it." Believe that if you want to, but in my opinion every order is a gamble with this company.

Order at your own risk.

Also: I waited on hold for more than ten minutes before I spoke to a rep. Expect that too.

I ordered three items, and was informed at checkout that one of the items was on backorder. No big deal. The other two items arrive after a short delay. I tried to contact them for help.

Very unhappy with this company. I ordered the solar powered chargers.
They guaranteed three day delivery. Wrong! Very slow in answering my emails. The usb included with the charger did not work and both units I purchased did not charge well. The agreed to the return, but deducted a $5 per unit "restocking" fee. When I asked why they were going to restock a device that was not working, their response was very vague. To make matters worse, the credit they said I was getting, never got posted to my bank account. Also, the info that came with these "solar powered" changes, say" warning" do not leave in the sun too long.

This business is not a scam...

I ordered a Blackhawk quick disconnect on 2/1/17. Today is the end of 2/6/17. Paid extra for 3-6 day shipping. Email confirmation of order stating I would receive a notification that the item has shipped. No shipping to this point. In my conversation on 2/3/17 I was informed that the 3-6 day shipping doesn't actually start until the item has been shipped by them. I was told Fri or Mon for them to ship the item. It's Mon evening and no email. They did refund the shipping cost Fri. I guess that they're not in a hurry to ship it now.
It did finally arrive on Feb 13. Definitely not 3-6 days.

After wileyx being unhelpful, I found tacticalgear
tacticalgear.com while on vacation in Orlando. Normal phone communication by phone would have been too expensive, so I used their online chat service to order some tactical sunglasses.
A little long winded to do it like this but the girls were patient and helpful. Started the process with Cheyenne but the connection dropped
Reconnected with another helpful girl and completed the purchase. Despatched the next day by ups ( Hi Doug, KoQ's!!) and the communication was spot on. I needed fast delivery and accepted the 2 day delivery charge, and the package appeared right on the dot. 2 days later. Thanks guys and I would recommend your services A++