LKQ SYNETIQ  Omdömen 4 174

Terrible company to work for. Don't care about their staff. Don't care about the job dont care about customers. Left hands as right hands right hands as left hands. Basically dont trust them with your time, never mind your wrong part.

Just avoid them. Simple

Impressed with the service, Daniel was very helpful and arranged delivery the next day. Will use them again.

Do not let this company deal with your accident damaged car! My daughter has been inundated with bailiffs and court letters since the took away her damaged car and sold it on to some crook! And now being hounded for fines and convictions that have nothing to do with her!!!! CURRUPT

Suspended the account on the fact I supposedly won a vehicle without getting confirmation wanted £171 to unsuspended wouldn't recommend them

Straightforward, honest. The part (complete door) was very well and securely packed. Second time I've used Synetiq -- both good.
Jack responded to any query very quickly. Good and efficient.

Subject
Urgent Complaint – Incorrect Vehicle Description and Outstanding Refund
Dear Sir/Madam,
I am writing to raise a formal and urgent complaint regarding a vehicle I purchased through your auction platform.
The vehicle was advertised as automatic; however, upon receipt, I discovered that it is manual, which is a clear misrepresentation of the item sold.
Despite raising this issue, I have not received any refund to date. This is unacceptable, as the vehicle does not match the description provided at the time of sale.
I request the following actions to be taken immediately:
Full refund of the purchase amount
Confirmation of when the refund will be processed
Clarification on how this error occurred
If this matter is not resolved promptly, I will have no choice but to escalate the issue further, including reporting it to the appropriate consumer protection authorities.
Please treat this matter with urgency and respond within 5 working days.

Selletiq company is a biggest scam of UK, do not buy anything from Selletiq website, they do not have anything in stock,they take money from you then order stuff from China.
From China your stuff get ready then takes 25 to 30 days to deliver to your doorstep. Also all pictures on Selletiq website is completely wrongly described.original stuff you received is completely different.
Completely waste of money,I waited for parcel 30 days ,waiting for refunds now seller is not responding at all.
However I am complaining to training standards and I take all possible legal actions against them (selletiq.com).

Brilliant service. I had an issue with my wheel on my bmw due to a nasty pot hole incident and it causing my alloy to crack severely. I have these people a message gave them all the info they need and they had me sorted within minutes. 👍👍 thanks so much

Awful Customer Service.
Ebayuk Order number:
26-14335-45522

I ordered the wrong part a genuine mistake and immediately contacted them to cancel order and issue a refund. They Ignored my request and marked as dispatched which is Not True even as I speak.. Impossible to raise postage and dispatch with 2 minutes of ordering.Also very rude in their messaging see below
"Hi, the order has been dispatched, that why its got a tracking number.
its on a shelf, already off the car in the images, how long do you think it take to pick up a mirror and print a label?
considering how fast this order was dispatched, are you threatening us with feedback extortion, that how your message reads.
we'll be providing ebay and trust pilot with your messages if so, feedback wont be affected for long and quite frankly your attitude towards our staff for your mistake is disgraceful and out of order
we don't need further communication, as it will simply be abusive, return the mirror for a full refund.
Thanks
DN
LKQ Synetiq"

The bonnet arrived next day and what phenomenal service I have received from Kirsty! Definitely 5 stars!

If I could give 0 stars I would. This auction told me a car was in Doncaster which I travelled all the way to, waited 2 hours and only after I went on live chat they said it's in Newark! Okay fair enough, mistakes happen. I asked for compensation or a free delivery just the bare minimum after a mistake from their side only to be met with can't do it well just refund your car? How disgusting that that company makes a mistake, they won't do anything to rectify it!

DO A CHARGEBACK IF THEY SCAMMED YOU!
I purchased a rear axle with wheel hubs from the Doncaster site for £95. The parts arrived with critical mechanical defects that rendered them unusable:

The axle had a stripped bolt from negligent dismantling (caused by their process, not wear and tear)

Both wheel hubs were seized solid and completely non-functional

One hub actually disintegrated during removal by my mechanic

I had to pay £105 in additional labour costs just to make the car drivable (£25 for specialist bolt extraction, £80 to replace the seized hubs with working ones).

When I requested a refund under the Consumer Rights Act 2015, Synetiq hid behind their Terms & Conditions, claiming "free" bundled items aren't covered and that they "don't pay labour costs." They demanded I return a 40kg axle to Doncaster at my own expense, which UK law explicitly states is the trader's responsibility for faulty goods.

After refusing to provide a return label or collection service, they simply stopped responding to my formal notices and deadline. I am now doing a Chargeback and pursuing Small Claims Court action to recover my losses.

Bottom line: Synetiq will sell you scrap metal, refuse to make it right, and force you into a legal battle to get your money back. Shop elsewhere.

I purchased a set of wheels through Ebay. 3 arrived but the 4th was missing. The courier was less than interested. Despite contacting the seller several times, I failed to get any positive action or information. I resorted to raising it with Ebay and the 4th wheel arrived 2 days later, 8 days after the first 3!
The review I left on Ebay was removed because apparently stating that I got Ebay involved isn't allowed???? Therefore the feedback was removed and I have no course to re post a warning for other customers. Looking at their feedback profile on Ebay, I am one of a very high number of people who have had similar experiences within the last 6 months. I will NEVER use this company again, customer service is non existant! I would leave 0 stars if it were possible.

Very disappointed with this company, bought vehicle from online auction, in pictures was all fine, when vehicle was loaded, forklift driver hit rear doors with tines, of corse as vehicle was delivered i couldn't see that until received vehicle, when vehicle was loading driver was in office, he took pictures of car loaded where you can see damage already, but as he of corse not aware of all scratches on car he didn't knew it was damaged, i texted them straight away, explaining all situation and showing proves with site advert, where you can see all perfect, and with vehicle still on site with damaged doors, was told its my fault, as apparently have to claim while its on site, or let driver to know about all scratches and etc…. What a non sense it is. Even i as customer cant see full damage and scratches, it is few more which of corse im not complaining, as maybe just wont saw it my self. But sadly that they not taking at all they responsibilities for damage that site done… really disappointed with customer service.

Hi everyone I was bidding in the auction today it's confirmed that there on line system for buyers is rigged 100 💯 stay away from these fraudulent auctions . Be aware they have a bad history on line and have changed there name so many times from synetiq to iaa and motorhog

Thought I'd ordered a wheel on Ebay. Turns out when I went to collect it I'd ordered a wheel hub instead.

I was very impressed with how helpful the staff were and how quickly they helped me to cancel the order and source what I actually needed.

I haven't been to a breakers yard probably since the 80's. Things have certainly changed. This is a very well run and professional set up.

I know where I'll be looking first anytime I need any car parts from now on.

I Spoke With Daniel, so very helpful, and I would definitely recommend sourcing green parts from LKQ Synetiq. Thank you.

Horrific company. Bought an interior, pickup this week, they actually had sold parts off the interior and smashed part of it AFTER i had paid for it. On collecting the loaders said nothing they can do. I took it home & contacted the sales agent Nathan , he is now ignoring me even tho my email are perfectly reasonable & has stated I have 1 option return the parts to winsford, that’s 4 hours each way, Doncaster is an hour away but he has refused to take them there, all I wanted was a refund for the broken bits , photos sent at the point of collection but what you get is an unfriendly go get stuffed level of service , no help and if you push to speak to a manager you are blocked. You can phone nobody so once you complain you are stuffed. Section 75 through the credit card company in hand.

Do not use this company!!
They are the most deceptive people ever .If everything is going their way and they making money i am sure they would fine but if there is a problem they don’t want to know. absolutely trashed my car!! It was hardly recognisable when I got it back from them.I was gutted and they didn’t want to know. They were just rude and not interested. This must happen a lot !

Thank you Rebecca
It was great service and helpful for me